Service Department's Reviews

4.9

(1,562 Reviews)

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Reviews that include

Oil Change 47

Jason Pilger Hyundai 42

Care 41

Jason Pilger 40

Ben 20

Recent Reviews

Walt H.

Gulfport, MS

05/07/2025

Category: Service

No after sales service

I purchased a 2025 Hyundai Santa Fe from Jason Pilger, Gautier MS in March 2025. Within 30 days and less than 3,100 miles after washing and drying my car, I noticed a 2 inch patch of missing clear coat and less than 1/2 inch of paint missing from my front bumper. I immediately went back to the dealer to file a warranty claim since the paint is under warranty for 3 years or 36,000 miles. It was very obvious that this damage was not caused by an outside influence such as running into something or something hitting the bumper. The repair technician (Robert) advised they would submit a claim and it would normally take one or two weeks. Four weeks later no response from the dealer.

I questioned the delay weekly and still no action, even asking my sales clerk (Jeff) to intercede. Since I was not getting any satisfaction from Jason Pilger service department, I went to Matt Bowers in Gulfport 3 weeks after notifying Jason Pilger. The outstanding service manager at Matt Bowers, Vinh, advised me that a paint warranty claim like this would normally take 2 hours IF SUBMITTED, not the 1 or 2 weeks as stated by Jason Pilger personnel. I waited at Matt Bowers and 1 hr 16 minutes later, this dealer received a positive warranty claim and I was advised to return the car at my convenience for a warranty paint repair. I returned the car the next morning and 4 work days later my car bumper was repainted under a warranty claim. The service manager at Matt Bowers actively worked my warranty claim and received approval in a little over 75 minutes. Compare that service with the service manager at Jason Pilger who advised me it takes time and they WOULD CALL ME WHEN APPROVED. Four weeks later and no action! Hyundai advertising highlights the “best warranty in the industry”! I’m guessing this does not include the very best service technicians available or after sales service! My recommendation, if you need service from a Hyundai dealer, don’t go to Jason Pilger. I’m certain, had I known this poor service submitting a warranty claim prior to purchasing a car I wouldn’t have gone there!

April M.

Ocean Springs, MS

05/20/2024

Category: Service

They lied

I just purchased a new 2024 Hyundai SONATA and was promised they would tint my windows on my car. I came back last week they said the weather was bad, so I came back today and was just informed by my salesman they are NOT going to honor the deal! I am furious. I will NEVER shop here again

Mark A.

Wadesboro, NC

05/10/2023

Category: Service

Repair work to Hyundai

Hi everyone,
My name is Mark, and while on vacation in MS. Visiting family my 2021 Hyundai Sonata's transmission went out. Contacted Hyundai road side and they got it to Pilger Hyundai that day and because I was from out of town they jump on it and by the next day saw it was the transmission. They started working on getting me and new one right away. Even though I had to get back to the Carolina's. They got me to enterprise for a rental, and when the job was completed in a few days they worked with Hyundai customer service to get my car shipped back. Outstanding service and customer care. Thanks to Karen and the whole service team. God Bless and thanks again
Sincerely Mark Ashby

Mark A.

Wadesboro, NC

05/10/2023

Category: Service

Repair work to Hyundai

Mark A.

Wadesboro, NC

05/10/2023

Category: Service

Repair work to Hyundai

Hi everyone,
My name is Mark Ashby, and while on vacation in MS. Visiting family my 2021 Hyundai Sonata's transmission went out. Contacted Hyundai road side and they got it to Pilger Hyundai that day and because I was from out of town they jump on it and by the next day saw it was the transmission. They started working on getting me and new one right away. Even though I had to get back to the Carolina's. They got me to enterprise for a rental, and when job was completed in a few days they worked with Hyundai customer service get my car shipped back. Outstanding service and customer care. Thanks to Karen and the whole service team. God Bless and thanks again
Sincerely Mark Ashby

Mark A.

Wadesboro, NC

05/10/2023

Category: Service

Repair work to Hyundai

Kelly A.

Bay Minette, AL

03/02/2023

Category: Service

Best experience ever buying a Car!

I researched and looked on line for a couple of months for the right vehicle and knew exactly what I wanted and how much I wanted to spend! I found the HYUNDAI TUSCON that I wanted at Jason Pilfer’ so I looked at their reviews and one of the first reviews said he had a great experience there and “ask for Joe”! So I called and asked for Joe! I told him I wanted to look at a black TUSCON, he said he would have it ready for me to see. I drove an hour from Alabama. Drove it, loved it and was in and out of there in about 3 hours! So if you’re looking for a car there, ask for Joe! He is a great guy and great to work with! Tell him Kelly from Alabama sent you!

Moneka J.

Ocean Springs, MS

2020 Hyundai Sonata

04/21/2022

Service Type: Repair

Verified Customer

Category: Service

Exceptional

Smooth, stress free transition

Ben S M., Service Manager from Jason Pilger Hyundai responded on 04/21/2022 11:40 AM

Thanks for being a valued customer.

Ben McPherson
Service Manager
228.522.3413

Gayle S.

Ocean Springs, MS

2019 Hyundai Santa Fe

03/31/2022

Service Type: Maintenance

Verified Customer

Category: Service

Pilger Strikes Again !

I can’t believe how these guys do it again and again. I honestly thought I’d buy new tires from Firestone or NTB but these guys put a price out there for 75k tire , mounted, balanced etc that was not only competitive but readily available . In and out in under 90 mins!

Ben S M., Service Manager from Jason Pilger Hyundai responded on 03/31/2022 06:03 PM

Thanks for being a valued customer.

Ben McPherson
Service Manager
228.522.3413

Erin V.

Ocean Springs, MS

2014 Hyundai Sonata

03/31/2022

Service Type: Maintenance

Verified Customer

Category: Service

Service department

Your service department is the best.

Ben S M., Service Manager from Jason Pilger Hyundai responded on 03/31/2022 02:55 PM

Thanks for being a valued customer.

Ben McPherson
Service Manager
228.522.3413

Nancy M.

Ocean Springs, MS

2019 Hyundai Santa Fe

03/31/2022

Service Type: Maintenance

Verified Customer

Category: Service

Very happy with all the Hyundai we have owned.

I have always been very satisfied with Jason Pilger Hyundai in Gautier. They are prompt, friendly and will try to find the answer to any question you ask if they don't have the answer alreay.

Ben S M., Service Manager from Jason Pilger Hyundai responded on 03/31/2022 11:17 AM

Thanks for being a valued customer.

Ben McPherson
Service Manager
228.522.3413

Verified Customer

Moss Point, MS

2021 Hyundai Santa Fe

03/28/2022

Service Type: Repair

Verified Customer

Category: Service

Service

Extreme courteous and knowledgeable in the service team

Ben S M., Service Manager from Jason Pilger Hyundai responded on 03/28/2022 10:49 AM

thanks for being a valued customer.

Ben McPherson
Service Manager
228.522.3413

Delisha L.

Gautier, MS

2021 Hyundai Sonata

03/22/2022

Service Type: Maintenance

Verified Customer

Category: Service

A Hyundai Lover

I purchased a 2021 Hyundai Sonata Plus last year and I have been enjoying the ride. The Jason Pilger Hyundai family of Gautier is very welcoming every visit when I return to have my vehicle serviced. I appreciate all of their knowledge and expertise.

Ben S M., Service Manager from Jason Pilger Hyundai responded on 03/22/2022 04:40 PM

Thanks for being a valued customer.

Ben McPherson
Service Manager
228.522.3413

Nancy H.

Orange Beach, AL

2021 Hyundai Santa Fe

03/15/2022

Service Type: Repair

Verified Customer

Category: Service

oil change and warranty work

They did everything that I asked them to do. I checked in at 9:30 a.m. and was out at 11:00 a.m.
Sat and talked to Randy and Mo. They are the best. Jessica checked me out. She is a personable person and knows her job well.

Ben S M., Service Manager from Jason Pilger Hyundai responded on 03/15/2022 12:55 PM

Thanks for being a valued customer.

Ben McPherson
Service Manager
228.522.3413

Verified Customer

Ocean Springs, MS

2014 Hyundai Veloster

03/15/2022

Service Type: Repair

Verified Customer

Category: Service

Jason Pilger hyundai in Gautier is terrible

Kept my car for 51 days on a misfire code. Picked my car up and now a wheel bearing is bad out of nowhere. There were washers missing from the intake replaced by nuts they had laying around. Overall terrible communication and lack of attention to detail.

Ben S M., Service Manager from Jason Pilger Hyundai responded on 03/22/2022 12:29 PM

Thanks for being a valued customer. Would you please give me a call at the dealership so we can try to fix the issue.

Ben McPherson
Service Manager
228.522.3413

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