Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73
4.7

( 1921 Reviews )

ReScore Reviews™ (11)

ReScore
Overall Rating 4.7272755/5Overall Rating 4.7272755/5Overall Rating 4.7272755/5Overall Rating 4.7272755/5rating 4.7272755
Original
Overall Rating 2.27273/5Overall Rating 2.27273/5rating 2.27273rating 2.27273rating 2.27273
96% Would Recommend
100% Business Response
Latest Review 10 days ago

Reviews


RS
Reggie S.
Columbia, MO
2004 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Most recent visit
Great job as always. Thanks!
ANDREW A M. from Joe Machens Hyundai responded on 09/03/2019

Thank you for the 5 star Reggie!

Andrew Moeller
573-474-7400

RR
Ruth R.
Columbia, MO
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Well done
Friendly, thorough and well done.
Pleasure to work with them.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/27/2019

 Thank you for responding to my survey, I appreciate the perfect score.  If you ever have any questions please call!


Tyler Schrimpf - 573-474-7400


RC
Robert C.
San Diego, CA
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Service
Very good at customer service.
We travel all across the country and always feel comfortable coming back and getting service here. Our travels have brought us to many service centers. Not all are as good as this one.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/26/2019

I appreciate the feedback, and am honored to hear my service is up to par!  Hope to see you again.


Tyler Schrimpf - 573-474-7400


Verified Customer
Columbia, MO
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Service
Hyundai
No complaints
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 08/27/2019

We greatly appreciated your continued patronage!  

Justin Kertz
Service Manager
Joe Machens Hyundai

Verified Customer
Columbia, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Professional and Courteous
professional and courteous. Nice to get a ride to and from shop so I don't have to stay in the waiting room.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/26/2019

Thank you for completing my survey, I appreciate the response.  Glad to know my process is working!  If you have any questions please call!

Tyler Schrimpf - 573-474-7400


PJ
Pamela J.
Columbia, MO
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Fast in. Fast out. Nice waiting area.
Great place to get car serviced.
ANDREW A M. from Joe Machens Hyundai responded on 08/27/2019

Thank you for the great review!

 

Andrew Moeller
573-474-7400

LW
Llona W.
Columbia, MO
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Wonderful service
Very helpful.
ANDREW A M. from Joe Machens Hyundai responded on 08/27/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

Verified Customer
Fulton, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2019 Category: Service
You asked for an opinion, I gave you an honest one.
3 Stars on facility. 5 stars on friendliness
ANDREW A M. from Joe Machens Hyundai responded on 08/21/2019

Thank you for the feedback.  I will pass the suggestions on to management.  On the cabin filter, the techs do get paid by the job, not by the hour.  We do price shop competitors, and our prices are typically lower and you get a genuine Hyundai filter.

Andrew Moeller
573-474-7400

VA
Vicky A.
Fulton, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Excellent Service
You are professional, knowledgeable and offer excellent service & friendly atmosphere. Service provided on time and completed on time.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/21/2019

Thank you for completing my survey, I appreciate the perfect score.



Tyler Schrimpf - 573-474-7400


BW
Bill W.
Columbia, MO
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
aa
Excellent as always
ANDREW A M. from Joe Machens Hyundai responded on 08/21/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

Verified Customer
Jefferson City, MO
2012 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2019 Category: Service
Rating
I appreciate the ample amount of information given while my car was being serviced.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/21/2019

Thank you for completing my survey, I appreciate the feedback.


Tyler Schrimpf - 573-474-7400


KC
Kamille C.
Hallsville, MO
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Great Staff, Timely Service
Andrew is always very helpful. I walked in for a drop off appointment last week and my vehicle was ready within two hours. Vehicle was cleaned up well, oil sticker replaced and maintenance reminders reset.
ANDREW A M. from Joe Machens Hyundai responded on 08/21/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

WF
Walter F.
Castle Rock, CO
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Vacation check engine light
I woke up to a check-engine light while on vacation. Joe Machens Hyundai was 20 minutes away, so we called them. They told us to come immediately. They worked us in quickly, diagnosed, fixed the part, and had us on our way with only a slight delay in our schedule. Everyone was very friendly and they showed the same attitude to the others that were waiting for their cars. If I lived in the area, I would definitely use their service department when I needed it.
ANDREW A M. from Joe Machens Hyundai responded on 08/21/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

BR
Brooke R.
Columbia, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
New Car! (My first brand new car)
Dan was great! He gave me an inservice on all the safety features which is what I cared about the most. He took the time to let me look at the SUVs I thought I might want as well. Ultimately I decided on the Santa Fe and have been incredibly happy.
ANDREW A M. from Joe Machens Hyundai responded on 08/21/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

VM
Vanessa M.
Jefferson City, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Great customer service !!!
Great service all around!! Clean environment and hospitality is excellent!! I will continue to drive 30 minutes for all my car needs.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/27/2019

 Thank you for responding to my survey, I appreciate the perfect score.  If you ever have any questions please call!  Its always a pleasure Vanessa!


Tyler Schrimpf - 573-474-7400


Verified Customer
Columbia, MO
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Excellent customer service!
Thank you so much for replacing our radio prior to our driving vacation! We’ve been to Mt Rushmore, Yellowstone, Jackson Hole and will be headed through Colorado before returning to Columbia. Thank you for your hussle!
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/27/2019

 Thank you for responding to my survey, I appreciate the perfect score.  If you ever have any questions please call!


Tyler Schrimpf - 573-474-7400


KH
Kathy H.
Huntsville, MO
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Denise Hutchinson
Great staff....quick service...they genuinely seem to care about the customer
ANDREW A M. from Joe Machens Hyundai responded on 08/21/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

PJ
Paul J.
Columbia, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Very helpful
They are great to work with. Have not tried to get me to do something that was not needed.
ANDREW A M. from Joe Machens Hyundai responded on 08/14/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

JD
Julie D.
Boonville, MO
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
repairs
Great service Great people !!
ANDREW A M. from Joe Machens Hyundai responded on 08/14/2019

Thank you!

Andrew Moeller
573-474-7400

KH
Keith H.
Columbia, MO
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
Excellent
I took my car in for repair on my Alarm System. I totally did not understand worrying the customer service lol I would like to thank Andrew for putting up with mel lol. He was very nice to me. And Tyler as well. I took the car back 3 times nothing they did lol. Just me not knowing how it works the alarm system. After Tyler explained it to me it made since. I felt like a Dummy. But Andrew And Tyler has the most Respectful Customer Service. Those Two Men Are Awesome. And They Go Above And Beyond. Thanks Again Tyler And Andrew You Are Great Men.
Keep up the good work.
Thanks, Again,
Rana Hayes
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 08/12/2019

Thank you for completing our survey, we ppreciate the feedback.  It is always a pleasure to get to work with you Rana, see you next time!


Tyler Schrimpf - 573-474-7400