Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

309 Reviews

97% Would Recommend
Latest Review 11 days ago

Reviews


BB
Bob B.
Oak Brook, IL
Mercedes-Benz S430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Spoke with Bonnie. She said this business was prompt, efficient, fair and she was very comfortable with the whole experience.
This review was collected via phone interview by Customer Research Inc.

TT
Tim T.
Mokena, IL
Saab 9-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Tim said they are good people and did exactly what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

EJ
Eric J.
Forest Park, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Eric said they always treat him fair, they always get him in and out.
This review was collected via phone interview by Customer Research Inc.

NS
Nirmit S.
Illinois
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Nirmit said he appreciated the technician explaining the details of the service. He said the staff was courteous, and helpful.
This review was collected via phone interview by Customer Research Inc.

MK
Manvedna K.
Bolingbrook, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Manvedna said the staff fixed and addressed every issue that he had. He's very happy that his older vehicle is still running.
This review was collected via phone interview by Customer Research Inc.

JB
J. b.
Downers Grove, IL
Saab 9-3
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/22/2018 Category: Service
J. said he had the same repair that was done 2 months ago and it cost him way more than the last time.
This review was collected via phone interview by Customer Research Inc.

LD
Louis D.
Downers Grove, IL
Buick LeSabre
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Louis said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

EB
Eric B.
Downers Grove, IL
Saab 9-7X
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Eric said the communication was excellent. The technicians informed him of what needed to be done, without it costing him a fortune.
This review was collected via phone interview by Customer Research Inc.

DG
Diego G.
Chicago, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Diego said this business has good service and management.
This review was collected via phone interview by Customer Research Inc.

TR
Tom R.
La Grange, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Battery Replacement!
I bought a battery at KG for my 2004 Saab in March 2018. The battery was defective, so I returned to KG in late May. Ryan checked the battery and also did a test to determine if the battery was bad, or if something in the car's system was drawing juice while the engine was off. Turns out the battery was defective. Ryan replaced the battery at no charge while I waited. Great job Ryan!

MN
Mike N.
Oswego, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Mike said the staff did everything they said they were going to do in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

MK
Manvedna K.
Bolingbrook, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Maqnvedna said he is really happy with the work provided on his vehicle. The vehicle is running great.
This review was collected via phone interview by Customer Research Inc.

CH
Clifton H.
Chicago, IL
Saab 9-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Clifton said the staff handled his situation very well at this business.
This review was collected via phone interview by Customer Research Inc.

TP
Tony P.
Indian Head Park, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Spoke with Helen. She said the staff have always been very efficient, they explain things to her, they advise her on what to do so she doesn't overspend, things with them have been going very well, and this has been a great experience for her.
This review was collected via phone interview by Customer Research Inc.

CG
Carol G.
Westmont, IL
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Carol said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

LS
Len S.
Batavia, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Len said he likes the quality work and truthfulness about what is going on with the feedback they give back to him. He is very pleased with their service and they are very professional.
This review was collected via phone interview by Customer Research Inc.

NS
Nolan S.
Western Springs, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Nolan said the staff was very professional and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

MM
Maurice M.
Downers Grove, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Nice to have mechanics who are REAL gear heads !
I like to work with people who really like to keep learning and take pride in fixing problems. I get the impression these guys love working on problems as a challenge and they just love cars period. Great resource for SAAB owners and other models.
I can tell by the different models on their lot that they are gaining a loyal following. Amazing what having good people will do.

EL
Emile L.
Montgomery, IL
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Emile said the staff was terrific, took their time, and made sure he knew what was going on.
This review was collected via phone interview by Customer Research Inc.

CN
Chris N.
Darien, IL
Saab 9-3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2018 Category: Service
Chris said the employees were nice, honest, and they provided good work. They did not call when her vehicle was finished.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 309 in total