Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

347 Reviews

97% Would Recommend
Latest Review 9 days ago

Reviews


JR
Jiaqi R.
Illinois
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Jiaqi said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

EJ
Eric J.
Forest Park, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019
Fantastic service
Always great service

Thanks

ME
Margaret E.
Illinois
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Margaret said the business did an excellent job, the pricing was fair and she also said it was a great experience.
This review was collected via phone interview by Customer Research Inc.

MW
Mark W.
Downers Grove, IL
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019
Always SO helpful
Great mechanics and great service. Our latest trip wasn't exactly mechanical: One of our tires picked up a nail and needed to be repaired. Called Ryan and he said to drop it by any time and they would get it fixed -- which they did while I waited. We trust KG Auto Werks and the mechanics there with all of our cars, and have for over 20 years. Always our first call.

DM
Dave M.
Illinois
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Dave said the employees provided a good service estimate. The service price was fair. Ryan provided wonderful service.
This review was collected via phone interview by Customer Research Inc.

GJ
Gong J.
Lombard, IL
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Gong said the staff at this business are very nice people.
This review was collected via phone interview by Customer Research Inc.

TM
Tim M.
Naperville, IL
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Tim said he's a returning customer. They have always serviced his vehicle for a reasonable rate. Also, they explain everything very well. Notes are taken quickly. His vehicle is not the easiest to find parts for, but they've always been able to find them.
This review was collected via phone interview by Customer Research Inc.

LH
Les H.
Naperville, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019
2005 Saab 9.3
Superior diagnostics and stellar work...as always.

ML
Mark L.
Illinois
Land Rover Range Rover
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2019 Category: Service
Mark said Ryan and the team always do good work.
This review was collected via phone interview by Customer Research Inc.

AR
Arnold R.
Illinois
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Arnold said the employees were nice. Ryan provided the perfect service. He was very pleased with his service.
This review was collected via phone interview by Customer Research Inc.

EB
Erica B.
Illinois
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Erica said the business took care of all the vehicle's needs.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Joliet, IL
Saab 9-3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/18/2019
Incomplete service
Did not perform tire rotation or replace wiper blades as requested. Oil change was quoted at $59.00...

PT
Phil T.
Illinois
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Phil said they were really very good.
This review was collected via phone interview by Customer Research Inc.

LC
Linda C.
La Grange, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Linda said the technicians are always friendly and accommodating with her. She is very happy with the technicians at this business they are always nice and still work on Saab's. Although that make of vehicles has been discontinued they continue to work on them. She had stopped by this facility on her off day one day to have her vehicle serviced. Unfortunately they were not able to fit her vehicle in. As she was driving away her telephone rang. It was the technicians at this facility. Someone had called in and cancelled their appointment. The technicians were calling to let her know that they could fit her in for that day. They were able to service the vehicle while she waited. She was able to run a few local errands while her vehicle was being serviced. This is just one example of how nice and friendly that they are.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Elk Grove Village, IL
Saab 9-3
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/05/2019
Quote Pricing Issues
I called to book a 100,000 mile service and was told the price over the phone, however when I went to pick up the car after the work was completed the price was nearly $500 dollars more than what was stated. It would be great if you made it clearer that the quoted price is labor only and doesn't include any parts or fluids. I did raise concern with the price at the time and they dropped the cost by $200, but this is still far more than I expected. They also forgot to wash the car which was promised in the morning.

If it wasn't for the price issues I would highly recommend their work.

MK
Manvedna K.
Bolingbrook, IL
Saab 9-3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2019 Category: Service
Manvedna said he had to go back a number of times to get things done that were not taken care of at the previous visit.
This review was collected via phone interview by Customer Research Inc.

RP
Robert P.
Brookfield, IL
Saab 9-3
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/20/2018 Category: Service
Spoke with Robert's wife. She said this business worked on their vehicle three different times before they got it right.
This review was collected via phone interview by Customer Research Inc.

CT
Cindy T.
Naperville, IL
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2018
chloe12
Nice to find a trustworthy repair shop for Saabs. My only complaint was the car was dirty!

SB
Shay B.
Madison, WI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Amazing Repair Service
We shipped our 9-5 2002 2.0 Turbo SAAB to this auto shop, after unsuccessful repairs with dealers in our area. The kindness and spirit-filled mechanic, who serviced our car was next to none. He kept us informed and cleaned up a major oil leak caused by a bootleg mechanic. They also charged a fair price!

The mechanic took extra care of our car and repaired, what others said was irreparable. Our SAAB runs like new and simply need skilled mechanics, to address our issues.

CG
Carol G.
Westmont, IL
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Carol said the business got everything done that she asked for, and it was all done on time and at a reasonable price.
This review was collected via phone interview by Customer Research Inc.