Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93
4.9

( 582 Reviews )

99% Would Recommend
Latest Review 5 months ago

Reviews


BC
Bob,Robin, Josh C.
Dansville, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2014
Superb Customer Service
Bob and his team have serviced our vehicles for many years.
I appreciate that they are always very professional, courteous, and friendly!
Robert K. from Keene Automotive responded on 10/01/2014

Thank you for choosing us for your family's service needs.We enjoy taking care of you. 


TV
Tom V.
Dansville, NY
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2014 Category: Service
Tom said the business provides really good service.
This review was collected via phone interview by Customer Research Inc.
Robert K. from Keene Automotive responded on 10/01/2014

Thank you Tom for your business and recommending us to your family!


LD
Lloyd D.
New York
Chevrolet Cobalt
Verified Customer
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09/11/2014 Category: Service
Spoke with Diane. She said this business is the facility to go to. They are reliable.
This review was collected via phone interview by Customer Research Inc.
Robert K. from Keene Automotive responded on 10/01/2014

Thanks for your kind review, its always a pleasure to work for you. I appreciate the referrals you have given and respect you for all of the volunteer work you give to those in need in our surrounding communities. Bob Keene.


MT
Matt T.
New York
RAM 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2014 Category: Service
Matt said they took him in early and they got the problem solved.
This review was collected via phone interview by Customer Research Inc.
Robert K. from Keene Automotive responded on 10/01/2014

Matt, thanks for making us your repair shop. we appreciate your support. Bob Keene


RM
Roger M.
New York
Buick Verano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2014 Category: Service
Roger said he has never had a problem with this business.
This review was collected via phone interview by Customer Research Inc.
Robert K. from Keene Automotive responded on 10/01/2014

Thanks Roger for trusting us with your vehicle. Love working on your Buick !


KB
Ken B.
Dansville, NY
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2014 Category: Service
Ken said his experience at this business was really good.
This review was collected via phone interview by Customer Research Inc.
Robert K. from Keene Automotive responded on 10/01/2014

Ken, Hope you enjoy your new tires, we appreciate your business on both of your vehicles. Bob Keene


KP
Keith P.
Cohocton, NY
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2014 Category: Service
Keith said he has had good service at this business for quite a while now. He uses them for all of his vehicles. He has never had a bad experience with them.
This review was collected via phone interview by Customer Research Inc.
Robert K. from Keene Automotive responded on 10/01/2014

Keith, thanks for your support over the years, we enjoy working for you and Sheri. Bob Keene


HL
Howard L.
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2014 Category: Service
Howard said this business provided him with excellent service. They did things in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Robert K. from Keene Automotive responded on 10/01/2014

Thank you Howard for all of the maintenance and repair work you have had us do for you. We are glad to have you as a customer, you are very easy to work with. Bob Keene


LB
Lori B.
Wayland, NY
Jeep Grand Cherokee
Verified Customer
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09/08/2014
auto service
They are always kind and courtesy and do the work in a timely fashion. I have recommended Bob and his gang to friends and family!!!
Robert K. from Keene Automotive responded on 09/08/2014

Thanks Lori. We appreciate your business and enjoy working for you and your family. Sincerely, Bob and Susan Keene. 


BS
Bill S.
New York
Ford Crown Victoria
Verified Customer
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09/08/2014 Category: Service
Bill said his vehicle seems good after he receives it back, and they are okay to him.
This review was collected via phone interview by Customer Research Inc.
Robert K. from Keene Automotive responded on 10/01/2014

Thanks Bill for having your wheel alignment performed here, we hope you are happy with how the vehicle performs now. Bob Keene


OB
Oliver B.
Rochester, NY
Buick LeSabre
Verified Customer
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09/05/2014
Dependability
I have done business with Bob Keene for many years and found him to be honest and dependable. I trust him implicitly with my car know that he does not build jobs. I take my car to him even though he is 54 miles from where I live.
Robert K. from Keene Automotive responded on 10/01/2014

Oliver, As always we truly appreciate your loyaly to us that you drive long distance to have us take care of your vehicle. We value your trust and friendship. Sincerely, Bob, Susan, Mike and Andy.


DH
Dave and Mary Ann H.
Springwater, NY
Honda Civic
Verified Customer
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09/04/2014
Auto maintenance
Reliable and trustworthy. Highly recommend.
Robert K. from Keene Automotive responded on 10/01/2014

Can you say customer of the month? You are so great to work with!


DH
Dave and Mary Ann H.
Springwater, NY
Toyota Camry
Verified Customer
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09/04/2014
Auto maintenance
Always quick and courteous.
Robert K. from Keene Automotive responded on 10/01/2014

#1 customer this month. Thank you so much.


MD
Miranda D.
New York
Acura TSX
Verified Customer
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08/30/2014 Category: Service
Miranda said this business was very helpful and detailed. They explained everything and their communication was good. They returned her telephone calls, which she appreciated. They got her right in for service, and the problem was fixed which was excellent. She has already recommended them to others.
This review was collected via phone interview by Customer Research Inc.

CV
Chad V.
Cohocton, NY
GMC Canyon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2014 Category: Service
Chad said this business had good service and got him in and out in a good time.
This review was collected via phone interview by Customer Research Inc.

DS
Dick S.
Dansville, NY
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2014 Category: Service
Dick said this business did a good job and put tires on his vehicle. They told him they would take 1.5-2 hours. They were done in one hour, and he was happy.
This review was collected via phone interview by Customer Research Inc.

DF
Delores F.
Dansville, NY
Dodge Intrepid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2014 Category: Service
Delores said the staff at the facility are so respectful and kind. They're great kids.
This review was collected via phone interview by Customer Research Inc.
Robert K. from Keene Automotive responded on 08/29/2014

Thanks Delores, it's always a pleasure to work with you!  Bob K.


KF
Kate F.
New York
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2014 Category: Service
Kate said the overall experience was good.
This review was collected via phone interview by Customer Research Inc.

JI
Janice I.
Dansville, NY
Mazda 3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2014 Category: Service
Janice said Bob is very knowledgeable, prompt, and friendly. He always goes out of his way to help.
This review was collected via phone interview by Customer Research Inc.
Robert K. from Keene Automotive responded on 08/31/2014

Thanks for your review.  We appreciate your family's trust in us.


CR
Chris R.
Dansville, NY
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2014 Category: Service
Chris said the customer service is great. They are honest and she trusts them. She has recommended 3 people to this business.
This review was collected via phone interview by Customer Research Inc.
Robert K. from Keene Automotive responded on 08/31/2014

Thank you for recommending others to us and for your loyalty . Sincerely,  Bob K.