Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93
4.9

( 582 Reviews )

99% Would Recommend
Latest Review 5 months ago

Reviews


TT
Tammy T.
Dansville, NY
Chevrolet Cobalt
Verified Customer
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01/13/2018 Category: Service
Tammy said it wasn't his fault it took a long time to get a part. It worked out at the end.
This review was collected via phone interview by Customer Research Inc.

BR
Bill R.
Dansville, NY
Ford Five Hundred
Verified Customer
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02/07/2017 Category: Service
Spoke with Carolyn. She said they are excellent. They are friendly and they go out of their way to help. She would recommend them.
This review was collected via phone interview by Customer Research Inc.

JB
Jody B.
Dansville, NY
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2017 Category: Service
Spoke with Debbie. She said she has been to this business a couple of times. She is very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

BW
Brian W.
Dansville, NY
Pontiac Sunfire
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2016 Category: Service
Brian said he hasn't had any problems with this business.
This review was collected via phone interview by Customer Research Inc.

BM
Bruce M.
Dansville, NY
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2016 Category: Service
Bruce said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

JH
Jared H.
New York
Chevrolet C3500 HD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2016 Category: Service
Jared said he has known the business for over two years and he has always had good service.
This review was collected via phone interview by Customer Research Inc.

CM
Christine M.
Mount Morris, NY
Chevrolet Silverado
Verified Customer
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09/10/2016
Great
I went in for an oil change and tire rotation knowing that I had to be in another town at a certain time. . The mechanics found a broken part when they removed my tire. I was in a time crunch and they fixed the part, changed the oil, and rotated the tires in plenty of time for me to make my next stop. Thanks

EW
Ellen W.
Springwater, NY
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2016 Category: Service
Ellen said they always treat her very nicely.
This review was collected via phone interview by Customer Research Inc.

BC
Bradley C.
Wayland, NY
Pontiac G6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2016
Friendly and knowledgeable
Great service

DH
Dorothy And David H.
Dansville, NY
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2016 Category: Service
Dorothy said this business is very good.
This review was collected via phone interview by Customer Research Inc.

BC
Brad C.
Wayland, NY
Pontiac G6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2015
Very friendly and knowledgeable
Treat you very well

EW
Ellen W.
Springwater, NY
Dodge Dakota
Verified Customer
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06/30/2015 Category: Service
Ellen said when she goes to this business, they are very respectful. If anything is wrong with her vehicle while it is in there, they let her know before they do anything to it. They have done an awesome job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

MW
Maggie W.
Dansville, NY
Saturn Vue
Verified Customer
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06/01/2015
the people...always friendly and helpful...go out of their way.
I went in just to have snow tires removed when they noticed my inspection running out and oil needed changing. I was headed on 8 hour road trip and thankful all had been taken care of. Trust worthy and helpful...love these guys

TD
Terry D.
Perkinsville, NY
Pontiac G6
Verified Customer
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12/09/2014
Service
Appointments are scheduled quickly. Friendly service. Problems are explained thoroughly. Labor may or may not be alittle high.
Robert K. from Keene Automotive responded on 12/09/2014

Thank you for your business Terry. We truly appreciate the trust you put in us. Today's labor can be high due to many factors. We realize this and that is why we believe in creating real value for you, the customer by carefully selecting the best technicians, investing in the best modern equipment to get the job done right. We stand behind your investment with a 3 year/ 36k warranty to cover you after the sale. We look forward to serving you for years to come. Sincerely, Bob Keene.


PL
Pam L.
Canaseraga, NY
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2014 Category: Service
Pam said the parts prices were a little high.
This review was collected via phone interview by Customer Research Inc.

EW
Ellen W.
Springwater, NY
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2014 Category: Service
Ellen said she has known Bobby for years. He always does an awesome job and he always lets her know if something is wrong.
This review was collected via phone interview by Customer Research Inc.

KP
Keith P.
Cohocton, NY
Hyundai Sonata
Verified Customer
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11/26/2014
quick service
totally happy, the cost shocked me for a minute until i remembered that it wasn't 2005 anymore. lol
Robert K. from Keene Automotive responded on 11/27/2014

Glad you're happy with your new tires. Thank you for buying them from us.See you for your free rotations every 5000 miles.


CM
Christine M.
Mount Morris, NY
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2014
Service has always been great
Have always liked the friendly atmosphere and the great service. The last service was way more money than I had expected to pay for the work that was completed though. But that was the first time that had ever occurred
Robert K. from Keene Automotive responded on 11/25/2014

Thank you Christine for trusting us with your vehicle. We realize that repairs can sometimes be costly. We always install the best quality parts to ensure you will be happy with the repair for years to come. We appreciate your business.


DP
Dianne P.
Dansville, NY
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2014
Honest Quality Service
Keene Automotive is an honest quality business. They won't tell you something needs to be fixed if it doesn't. If possible they will give you notice on something that probably should be fixed in the future so you can prepare. Recommended to several people that now use this business.

GE
Guy E.
New York
GMC Sonoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2014 Category: Service
Guy said his overall experience at this business was good.
This review was collected via phone interview by Customer Research Inc.