Cleola called for an over the phone estimate for repairing the gas gauge on a vehicle we had never serviced before so we asked her to bring it in so we could see the vehicle and assess it for an estimate. We cant possibly give an accurate estimate without inspecting the vehicle. While we had it on the lift, we could see other problems and it is our responsibility and the way we do business to inform our customers so they can make an informed decision about repairing their vehicle. I sat down with Cleola personally and advised her without any pressure to make a decision. As I write this response, I am shocked that she left such a review for a free service we provided for her. Bob Keene.
Crystal, I am dissapointed that you were not completely satisfied with your first experience with my company. We can all agree that car repair and maintenance can be costly sometimes. I have built my pricing on our services very carefully in order to bring value to what you receive and to ensure we are also profitable, so we can be here in the future for our customers and employees. In good faith and hoping you will consider using our services again i am mailing you the .1hr of labor with tax totalling $9.06. Feel free to call me if you need any further explanation. Sincerely, Bob Keene