Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

1139 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.6666667/5Overall Rating 3.6666667/5Overall Rating 3.6666667/5rating 3.6666667rating 3.6666667
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 2 days ago

Reviews


TW
Tom W.
Bailey, CO
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2019 Category: Service
Tom said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TC
Tyler C.
Parker, CO
Chevrolet S10 Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2019 Category: Service
Tyler said the service was good, but there was a small communication error.
This review was collected via phone interview by Customer Research Inc.

CK
Clinton K.
Parker, CO
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2019 Category: Service
Clinton said he received very good service from the business.
This review was collected via phone interview by Customer Research Inc.
Steve E., Manager from Keller's Professional Auto & Diesel responded on 04/04/2019

Hi Clinton,
Just a quick thank you note for your response to your recent service with Keller's. It's alway's a pleasure working with great customers such as yourself. Please feel free to contact me with any concerns and I would love to earn that 5th star next time.

Steve Eidson 

Steve Eidson
Store Manager
303-840-7500

ED
EDWARD D.
Parker, CO
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2018
Fast and Prompt
service was performed promptly and oil change was done in a fast manner. It didn't take as long as we expected. Thanks.

TL
Tom L.
Parker, CO
Land Rover LR2
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Tom said this business identified the problem and they let him know it was not something they had the background to get involved with. They cut to the chase letting him know he needed to take his vehicle to a specialist and he appreciated it.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Parker, CO
Chrysler Pacifica
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2018
Car made dirty
The sill of my vehicle has grease from the bottom of the shoes of the technician.
Steve E., Manager from Keller's Professional Auto & Diesel responded on 08/28/2018

Mr. Gallagher, I apoligize for our mistake and promise to be more careful next time and as always we strive for that 5 star rating and I take these responses very serious and personal. We will do better !
Steve Eidson
Store Manager

303-840-7500

JM
Jim M.
Parker, CO
Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2018 Category: Service
Jim said he was happy with the service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Parker, CO
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018
Oil change
Steve is so friendly and helpful to work with. I feel they have an honest caring staff that looks to help not hustle.

GW
Gerald W.
Aurora, CO
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2018 Category: Service
Gerald said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BG
Brendan G.
Parker, CO
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2018 Category: Service
Brendan said this business was pretty direct and they were done quickly.
This review was collected via phone interview by Customer Research Inc.

JR
Jerome R.
Parker, CO
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2018 Category: Service
Jerome said he had an appointment but the staff was a little slow. Overall, he was satisfied.
This review was collected via phone interview by Customer Research Inc.

BM
Brad M.
Castle Rock, CO
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2018 Category: Service
Brad said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

JF
JAY F.
Parker, CO
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/31/2017
Car Service
I picked my car up and on the drive home discovered that the steering was off. The next day I called Keller's and reported what was going on. They got my car in that day and it was fixed by 4:00 pm. Great customer service.

JR
Joe R.
Elizabeth, CO
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2017 Category: Service
Joe said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BS
BRUCE S.
Parker, CO
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2017
Service was great. Appointment was on time. Employees were freindly.
Wish your guys didn't smoke as it left a smell in my Jeep.

BM
Brad M.
Castle Rock, CO
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2017 Category: Service
Brad said the service cost more than he expected.
This review was collected via phone interview by Customer Research Inc.

SC
Sarah C.
Parker, CO
Dodge Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2017 Category: Service
Sarah said the business always does a great job but it took longer than usual. She would like to thank them for doing a good job and for always keeping their prices low.
This review was collected via phone interview by Customer Research Inc.

BW
Brian W.
Parker, CO
Volvo V50
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2017 Category: Service
Brian said overall he had a good experience with this business. There were a couple of things that he was not expecting and he would have preferred if they had contacted him before they did it. He said he will not recommend this business because he does not refer his friends and family unless he is really impressed with the business.
This review was collected via phone interview by Customer Research Inc.
Steve E., Manager from Keller's Professional Auto & Diesel responded on 06/26/2017

Hi Brian,
I am truly sorry for the issue but am a little unsure about the reason for the 4 stars as I take these reviews very seriously I try to be sure of your 100% satisfaction and would love to know what I could have done differently to earn that last star and a recommendation from you. Please let me know if possible and as always we appreciate your business.

Steve Eidson
Store Manager
303-840-7500

JS
Jim S.
Franktown, CO
Isuzu Trooper
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2017 Category: Service
Jim said their communication could have been better. There were some problems with his vehicle and he had to call them. He has visited them a number of times and knows they do good work. They are always friendly and professional.
This review was collected via phone interview by Customer Research Inc.

SI
Sonya I.
Parker, CO
Mazda 3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2017 Category: Service
Sonya said her experience with this business was good. The employees were nice people and their prices were good. She would definitely recommend them.
This review was collected via phone interview by Customer Research Inc.