Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1237 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.90909/5rating 1.90909rating 1.90909rating 1.90909rating 1.90909
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Preston, CT
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
;-)
Wonderful service, kind courteous staff.Attention to detail.
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/25/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
North Stonington, CT
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
They are professional !!!
The best sevice department I have ever dealt with.
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/22/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


EC
Erick C.
Old Lyme, CT
2018 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/21/2018 Category: Service
Did what they were supposed to do I guess
Did what they were supposed to do I guess
There was some Road vibration/tire noise I mentioned, that is still there after they theoretically couldn’t find anything wrong. Also, there is some kind of cooling fan blade ticking noise that comes from the front of the engine compartment, that comes and goes, that they are so theoretically couldn’t find anything wrong but it is still there
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/21/2018

I'm sorry about your recent service visit, I see my shop foreman drove the vehicle and couldn't duplicate your concern, if the noise becomes more pronounce please come back and we will road test again.

Hugh Stevens
Service Director


SB
Scott B.
Oakdale, CT
2015 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/20/2018 Category: Service
Online reservation....not the best
See previous
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/21/2018

Thank you for the survey, I will be looking into why your appointment wasn't on the schedule.

Hugh Stevens
Service Director


WG
William G.
Waterford, CT
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Oil change
Luckily during our oil change, the battery on our 2013 Elantra was running low.
Now that we have a new battery, our granddaughter can travel safely.
Thank you
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/20/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


RF
Russell F.
Niantic, CT
2014 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
service
just stopped in to replace fob battery & was able to get oil change in a timely fashion
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/20/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


MS
Marvin S.
Preston, CT
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
a great place to have work done on our santa fe.
too much review.
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/19/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


EC
Ellen C.
Uncasville, CT
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Excellent Customer Service
Great experience and very friendly staff. 5+
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/18/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


CJ
Cary J.
Niantic, CT
2018 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/17/2018 Category: Service
my first visit was fairly satisfied with service, will take a few more visits to make a good review.
what i had done was satisfactory no other services were offered. First service for new car.
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/18/2018

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


CK
Carole K.
Groton, CT
2003 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Clean, plenty of waiting areas, knowledgeable service people.
I always deal with my mechanic, Bob LaFrancois at the New London, CT store. He has always helped me with whatever problem I got the car in.
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/17/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


SK
Shawn K.
Westerly, RI
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
made a bad day easier
A cross country trip had destroyed my alignment and unfortunately my tires. M.J. found a reasonably priced replacement set and had me on my way without taking the whole day.
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/17/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


VG
Vincent G.
Mystic, CT
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Very knowledgeable friendly staff.
No waiting work done on time. very friendly and knowledgeable.
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/17/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


ED
Evelyn D.
Norwich, CT
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Patient Service Dept
The Service Dept takes the time to explain any issues one may have and goes on to fix the problem
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/17/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


JR
Judith R.
Waterford, CT
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Professional,Reliable Service
Spoke to Service Manager (Bob Lafrancois) and explained car would not start and it became apparent the issue was not a battery. I had car towed to garage and Bob kept me informed of possible causes and kept me advised of cause and a completion and repair date. Also advised me the repair would be under warranty, Picked up my car which ran like a charm and was even washed and vacuumed . I've had the pleasure of knowing Bob for a number of years and is one of the reasons I've purchased my last 4 cars at MJ's.
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/17/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Niantic, CT
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
excellent customer service
As always I had excellent service
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/17/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Uncasville, CT
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Sherry
Fast, reliable, quality work and courteous.
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/14/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Norwich, CT
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Fantastic service!
My first visit here and I will definitely be back.
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/14/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Brooklyn, CT
2013 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Air conditioner leak
Fixed leak
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/14/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Niantic, CT
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Excellent customer service
The ride home and back was so necessary and appreciated.
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/14/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


JB
Joanne B.
Stonington, CT
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Excellent service all around!
I took my 2012 Hyundai Elantra in for front brakes. Bena was very friendly and professional at the check-in counter, as always. The courtesy shuttle was as well, and even obeyed the speed limit! And the brakes work fine. Job well done MJ Sullivan!
HUGHIE S. from M. J. Sullivan Hyundai responded on 09/13/2018

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director