Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1629 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5rating 4.1428571
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
95% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


LR
Lauren R.
Oakdale, CT
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
great service
great service
fast !!!
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/27/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


JA
James A.
Ledyard, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
Service
Always good
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/25/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


AH
Arthur H.
Norwich, CT
2015 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
Bob in Service takes excellent care of me every time I bring my vehicle in for service ! Bob strives to exceed this Dealerships customer focus expectations!!
Service should have tire bags to use for snow tire change overs!!
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/25/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


PK
Patrick K.
Ledyard, CT
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Great Experience Each and Every Time
Steve Mihok is awesome! He always coordinates my service appointments and does a terrific job! Thanks!
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/23/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


AM
Ann M.
Norwich, CT
2017 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2019 Category: Service
Maintenance
It was a better experience than last time
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/21/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


WA
William A.
Waterford, CT
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
curtious
easy to deal with
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/19/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Old Lyme, CT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Repair done the day after the issue appeared with no problems.
Repair done the day after the issue appeared with no problems.
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/19/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


RF
Russell F.
Niantic, CT
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Honesty in service
worked quickly changing only what needed to be changed Did not add extras
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/19/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


DF
Donald F.
East Lyme, CT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2019 Category: Service
Free coffee and good service
none
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/19/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


MB
Monica B.
Quaker Hill, CT
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Impressive response action
I gave a negative review for not rotating tires, and your dealership really went above and beyond to make me happy. Thank you, and good job.
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/19/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


RE
Robert E.
Groton, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Very nice
Great
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/19/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


JM
James M.
North Stonington, CT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Bob LaFrancois
Bob is the primary reason I have my automobile serviced at this dealership.
He is a great ambassador for Hyundai.
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/19/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


LP
Lynn P.
Waterford, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Efficient
Everything was explained to me
I was in and out in an hour.
It worked for my schedule.
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/19/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


PT
Paul T.
Old Saybrook, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
More than expected
Just brought my car in for 30K svc. Greeted reasonably promptly. I had a coupon that saved me $15. Service was extensive (about $150 dollars) . Condition of car MUCH better than I left it - vacuumed very well - and the front windshield was cleaned. Marvelous.
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/19/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


SC
Steven C.
Groton, CT
2016 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/12/2019 Category: Service
Could have done better
See previous comment
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/21/2019

I'm sorry about your recent service visit.According to your owners Manual we live in a severe climate. I do apologize for any inconvenience.

Hugh Stevens
Service Director


Verified Customer
Groton, CT
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Excellent service
Quick service, excellent communication. I've been here several times and always leave satisfied.
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/19/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


CR
Catherine R.
Norwich, CT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2019 Category: Service
Nice lady
When I walked in the lady at the counter called me up and took great care of me. I had some request and she was very happy to assist.
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/11/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


PD
Peter D.
Niantic, CT
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
M.J. Sullivan, New London, CT: Universally competent people; outstanding service.
I have only a very minor criticism that, probably because we are a two Hyundai family, the company could relax a bit about how many emails it sends out. Other than that my "Review Title" stands. We couldn't be happier with the service we have received OR the cars we have purchased.
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/11/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Oakdale, CT
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Recall
Took car in for a recall as well as a cam issue. Both were resolved.
Great customer service
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/08/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director


RH
Ronald H.
Waterford, CT
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Ron Haubert
Bob and his service department are always very professional and courteous. Work was done promply and at the price quoted
HUGHIE S. from M. J. Sullivan Hyundai responded on 02/07/2019

Thank you for the excellent survey, we really appreciate your business!

Hugh Stevens
Service Director