Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1590 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5rating 4.1428571
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
95% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Oakdale, CT
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
The people are very nice and helpful
I love going to MJ Sullivan for buying a car or for service. The staff is wonderful.
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/31/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JA
James A.
Ledyard, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Good product/great service
Title says it all!
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/31/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


RD
Robert D.
Waterford, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Fair Pricing and Professionalism
I have been a customer at MJ Sullivan for a number of years. I find that their professionalism is top notch from purchasing a vehicle to the maintenance after the purchase. I have sent a number of friends to MJ Sullivan to purchase vehicles and they too have had the same experience.
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/31/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Jewett City, CT
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Excellent Service Department
Early appointment, wait time was quick and I was on my way.....
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/29/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Niantic, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/27/2019 Category: Service
Service
Excellent service but my Hyundai had to be left there because they found something during the service. “Harness””???? Part had to be ordered & I have a rental.
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/28/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


TS
Timothy S.
Norwich, CT
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Comfy
Comfortable to wait; grab a coffee; watch tv or read magazine.
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/28/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


TL
Todd L.
North Stonington, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2019 Category: Service
You can't beat M. J. Sullivan in sales or service!
Great, knowledgeable staff that always treated my family right.
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/23/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


FW
Fred W.
Groton, CT
2015 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Service Depart.
Nice front desk service, on time appointment, on time finish, car washed and vacumn
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/22/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


GF
Gerard F.
New London, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Best service
This is by far the best customer service of any business in new London county
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/22/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


AG
Amy G.
East Lyme, CT
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2019 Category: Service
Smooth Process
I dropped my Hyundai off for a service check/oil change and it was ready when I came to get it. No waiting. Cost was acceptable. Service adviser filled me in.
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/22/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


LS
Linda S.
Niantic, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Super
SUPER STAFF!!!
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/22/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Uncasville, CT
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Excellent service
Excellent service and visit. Thanks!
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/22/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JB
Joanne B.
Stonington, CT
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
Fast, friendly, honest service
My seat belt sensor had been malfunctioning intermittently for a couple of weeks. A diagnostician determined I needed a new seat belt assembly. It was estimated to need a few hours to be installed, but took an hour and I was out the door with no more annoying bonging while driving! Many thanks, too, to Bena, my trusty Advisor, who always treats me like a friend.
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/20/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


BI
Bryan I.
Bozrah, CT
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Competitive Pricing
Accurate Diagnostic, good pricing, timely repairs, excellent communication and scheduling options
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/14/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


PG
Pamela G.
Waterford, CT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Service on my Hyundai
Very good service and very nice employees.
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/14/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Niantic, CT
2019 Hyundai Veloster
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/09/2019 Category: Service
Oil Change
Seems like an excessive amount of time to complete a standard oil change.
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/10/2019

Kristina I'm sorry about your recent service visit.We are striving to reduce wait time for all our services. I do apologize for any inconvenience and hope to have this issue taken care of in the future.

Hugh Stevens
Service Director


Verified Customer
Waterford, CT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/09/2019 Category: Service
a bad day
i think this was a fluke because every other time i have been here there was no problem. we all have bad days
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/10/2019

I'm sorry about your recent service visit. I'm not sure exactly what happen but I will discuss your service with may staff. Please ask for me on your next service so I may introduce myself to you. 

Thank You
Hugh Stevens
Service Director


Verified Customer
Norwich, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Wonderful service and convenience.
Excellent
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/07/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


VG
Vincent G.
Mystic, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Service
The staff is very knowledgeable, professional and courtious. The work is always on time and cost reasonable.
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/07/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


TH
Ted H.
Norwich, CT
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2019 Category: Service
Recall
Excellent, Professional service !!!
HUGHIE S. from M. J. Sullivan Hyundai responded on 05/06/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director