Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1586 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5Overall Rating 4.1428571/5rating 4.1428571
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
95% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


AL
Arthur L.
New London, CT
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Excellent Service
M.J. Sullivan gives me excellent service whenever I go there. I have two (2) 2018 Hyundai autos, a 2018 Santa Fe and a 2018 Tucson. From sales to service I am more than satisfied!
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/26/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


WG
William G.
Waterford, CT
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Routine maintenance
While doing oil change, mechanic found more lights out than we had noticed.
Love the call so we can stay safe. This car is used to transport our granddaughter also.
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/26/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


WA
William A.
Waterford, CT
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
friendly
courtesy car wash is always just a quick rinse, might as well not do it at all.
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/25/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


RD
Robert D.
Norwich, CT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Great service, friendly and professional people. Good feeling
see above
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/23/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


LB
Lynn B.
Niantic, CT
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Repaired!
MJ Sullivan’s tech found and repaired a very slow and annoying tire leak which was tracked down to be coming from the tire’s stem.
Thank you!
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/22/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JA
James A.
Ledyard, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Customer centered people
Service Easy to schedule, done on time.
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/21/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


LS
Linda S.
Oakdale, CT
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
10 year old Tucson
I bought this car from my brother in 2012 and routinely use MJ Sullivan for oil changes, etc. Had tires rotated and new front brakes this week.
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/21/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


ML
Michael L.
Waterford, CT
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
outstanding
outstanding
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/21/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


RA
Richard A.
Colchester, CT
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Great Service
We bring both of our cars here because the service is ready good. The place is very clean and accommodating. The service people are friendly and go out of their way to help.
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/19/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


RM
Richard M.
East Lyme, CT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Customer satisfaction
Polite. Service psesonnel
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/19/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


MS
Marilyn S.
New London, CT
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Service
I received wonderful treatment. Not only did your man drive me to a Dunkin’ Donuts to wait for the car and pick me up, , but the car was also washed and looked wonderful. Thank you
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/19/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


LL
Leon L.
Groton, CT
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
A great waiting room.
Did what was required and more. Excellent service.
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/18/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


DE
Diane E.
Uncasville, CT
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
the professionalism
my problem was solved
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/18/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


EM
Eleanor M.
Uncasville, CT
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
no comment
no comment
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/15/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


JS
John S.
Lisbon, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/13/2019 Category: Service
Service
I brought my vehicle in @ 7:45 AM I called 3 times with no response finally at 12 pm I was told it still not in but they would call me in an hour so 2 hours later I called them and told them off I never got my car back to me till 4 pm UNECCEBTABLE
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/13/2019

I'm sorry about your recent service visit. Unfortunately this type of repair has to go to a certified technician. I do apologize for any inconvenience.

Service Director 
Hugh Stevens


Verified Customer
Groton, CT
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Always Great, Easy Service Appt Visits
care free, easy service appointment visits. no complaints. Been going for the last 8 years.
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/12/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


BS
Brian S.
Groton, CT
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Great People there
Personal at MJ Sullivan’s are very helpful and knowledgeable of the Hyundai’s.
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/12/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


GF
Gerard F.
New London, CT
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
best service anywhere
This dealership handles customer service in the very best way possible.
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/12/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


DM
Deborah M.
New London, CT
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Hyundai Service
MJ's always provides excellent customer service.
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/12/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director


Verified Customer
Westerly, RI
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2019 Category: Service
Mike the service man and Jadin the receptionst
Good
HUGHIE S. from M. J. Sullivan Hyundai responded on 03/09/2019

Thank you for the survey, we really appreciate your business!

Hugh Stevens
Service Director