ReScore Reviews™ (8)
Thank-you for your feedback! Unfortunately, the day that you brought your vehicle into our service department, our detailer was scheduled to be off that day and it was quite cold - we didn't want your doors to freeze shut! Otherwise, you are correct, we do hand wash every vehicle following service. I will be speaking with our general manager to ensure we have consistent scheduling every day of the week so that this does not happen in the future.
In regards to the labor cost, I apologize that you received that impression, however only one person worked on your vehicle and it is billed as such. If you could provide me with more clarity on this, I would be more than happy to address this with you.
All the best,
Good morning, and thank-you for your feedback! Communication is something which we do need to work on and I am working on this with our team at this time. I have spoken with our service team and so far as I can find, there has been no commincation as to a tow bill or a rental bill during the repair - we were not aware that you were in a rental vehicle! By all means, PLEASE send me this information as soon as possible as we are currently working with Hyundai to be paid for this claim and can add these to your claim for reimbursement. I will be calling you within the next few hours, if that's OK.
All the best,
Thank-you for your feedback, I'll be discussing this with our team and reaching out to you as soon as I can. If at all possible, I would like to rectify this with you.
Thank you for your feedback, we will discuss with the management team.
Thank you for the feedback, we will discuss with the management team