Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

269 Reviews

97% Would Recommend
Latest Review 8 days ago

Reviews


JM
John M.
Chicago, IL
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
John said him and his family have been going to the business for more than 50 plus years.
This review was collected via phone interview by Customer Research Inc.

LP
Lavonn P.
Chicago, IL
Nissan Armada
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Lavonn said the business does thorough inspections. They troubleshoot the issues that his vehicles has for a low fee.
This review was collected via phone interview by Customer Research Inc.

VJ
VERMON J.
Chicago, IL
Cadillac DTS
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/12/2018
They complete the work in a timely manner
Dissatisfied...I noticed when I get on the expressway go over 50 the car starts to shake and when I hit the breaks at that speed it shakes violently.
Also when I let the steering wheel go it still drifts of to the right.
I asked them to check my breaks and they said I didn't need any now when I stop the car is screeching.
Dave D. from Marquette Frame & Wheel Alignment responded on 07/13/2018

WE ARE SORRY YOU FEEL DISSATISFIED WITH THE ALIGNMENT. AS WE MENTIONED UPON INSPECTION THE VEHICLE REQUIRED TIRES (WHICH WILL MAKE THE CAR SHAKE @ 50 MPH AND PULL DUE TO A DEFECTIVE TIRE). YOU ARE MORE THAN WELCOME TO RETURN AND WE WILL CORRECT YOUR BRAKE PULSATION FROM PREVIOUS WORK PERFORM ELSEWHERE. YOUR MECHANIC INSTALLED NEW BRAKE PADS ON BAD ROTORS (THATS WHY IT SHAKES WHEN BRAKING). AS SOON AS THE TIRES ARE REPLACE (WITHIN 3 MONTHS OF ALIGNMENT) WE WILL REDO THE ALIGNMENT ON YOUR VEHICLE AT NO CHARGE. THANK YOU AND HOPRE TO SEE YOU SOON

Marquette Frame & Wheel Alignment
773/434-1221

DG
Darryl G.
Chicago, IL
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Darryl said he's always in and out when he goes to the business. The pricing and service are good too.
This review was collected via phone interview by Customer Research Inc.

HN
Harrie N.
Chicago, IL
Kia Rio
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/03/2018 Category: Service
Harrie said the staff at the front desk did not have good customer service, and seemed standoffish. He would not recommend the business for service, because they did not inform him over the phone that there would be a $25 fee just to look at his vehicle.
This review was collected via phone interview by Customer Research Inc.

JP
Jose P.
Chicago, IL
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Jose said everything's good. The employees were friendly, and the job was well done. He has nothing to complain about. He asks them to keep it up. He will be coming back.
This review was collected via phone interview by Customer Research Inc.

MC
Marco C.
Chicago, IL
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Marco said the business had good customer service. They were up front about what was happening with his vehicle and they let him know the price of the work before starting it,
This review was collected via phone interview by Customer Research Inc.

XR
Xavier R.
Chicago, IL
Pontiac Bonneville
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/16/2018 Category: Service
Xavier said he went for an inspection that cost $25. The employees wanted to charge him $215 to take a look at his vehicle.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Marquette Frame & Wheel Alignment responded on 06/19/2018

WE UNDERSTAND YOUR FRUSTRATION MR. ROBINSON AND WE APOLOGIZE FOR ANY MISUNDERSTANDING. OUR $25.00 INSPECTION FEE IS FOR CUSTOMERS TRYING FOR FIGURE OUT A STEERING AND SUSPENSION PROBLEM BEFORE ANYONE ELSE STARTS CHANGING PARTS. THE $215.00 FEE WAS FOR OUR CERTIFIED MECHANIC TO REINSPECT AND RE-INSTALL IF NECCESARY ANY OF THE NEW PARTS THAT YOUR MECHANIC INSTALLED INCORRECTLY THAT WAS CAUSING THE NOISES YOU DESCRIBED IN THE COMPLAINT FORM. HOPEFULLY YOUR MECHANIC WAS ABLE TO FIX THE PROBLEM, IF NOT YOU CAN ALWAYS BRING THE VEHICLE BACK AT YOUR EARLIEST CONVENIECE. THANKS AGAIN

Marquette Frame & Wheel Alignment
773/434-1221

RS
Rosie S.
Chicago, IL
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Rosie said the staff did a really good job.
This review was collected via phone interview by Customer Research Inc.

SJ
Sean J.
Chicago, IL
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Sean said this is the only place he will take his vehicle.
This review was collected via phone interview by Customer Research Inc.

MG
Miguel G.
Burbank, IL
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Miguel said the staff were courteous and kept in touch with him about his place in line.
This review was collected via phone interview by Customer Research Inc.

FA
Felipe A.
Chicago, IL
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Felipe said he had a good experience. He had an inspection but they were not able to take care of the issue there.
This review was collected via phone interview by Customer Research Inc.

ME
Matoya E.
Chicago, IL
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Matoya said the staff were quick. They took care of her and they were polite. They got the job done at a reasonable price and she will be back.
This review was collected via phone interview by Customer Research Inc.

ME
Marlo E.
Chicago, IL
Chevrolet S-10
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Marlo said he was satisfied with the facility. He's been doing business with them for many years. The staff do excellent work and he will be returning.
This review was collected via phone interview by Customer Research Inc.

HG
Harold G.
Chicago, IL
Cadillac CTS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2018 Category: Service
Harold said his experience at the business was good.
This review was collected via phone interview by Customer Research Inc.

JS
JERRY S.
Oak Lawn, IL
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Front end repair
Great repair done,very reasonable price

BB
Benji B.
Chicago, IL
Oldsmobile Aurora
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Benji said the staff did everything right, and he didn't have any problems afterwards.
This review was collected via phone interview by Customer Research Inc.

RC
Roy C.
Chicago, IL
Lexus RX 330
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/19/2018 Category: Service
Roy said his wheel is still pulling to the right after his alignment, and he was given the wrong diagnosis.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Marquette Frame & Wheel Alignment responded on 05/22/2018

Mr. Caffie you are more than welcome to bring the car back so we can recheck the alignment for you. The vehicle did require tires and that will also make it pull. I recommend replace the tire like we recommended and if you still have problems, call me and ill save a spot for you to get it done as soon as possible. Thank you

Marquette Frame & Wheel Alignment
773/434-1221

AF
Allyson F.
Chicago, IL
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Allyson said the business was professional.
This review was collected via phone interview by Customer Research Inc.
Dave D. from Marquette Frame & Wheel Alignment responded on 05/22/2018

Thank you Mrs Fox.

Marquette Frame & Wheel Alignment
773/434-1221

CB
Candace B.
Chicago, IL
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Candace said the vehicle is working well after service.
This review was collected via phone interview by Customer Research Inc.

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