Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

329 Reviews

97% Would Recommend
Latest Review 3 days ago

Reviews


MG
Maurice G.
Chicago, IL
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Maurice said he appreciated this business being honest with him. They were honest and told him there was nothing wrong with his vehicle.
This review was collected via phone interview by Customer Research Inc.

JC
Jose C.
Chicago, IL
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Jose said the service was very good.
This review was collected via phone interview by Customer Research Inc.

EB
Errol B.
Chicago, IL
Chevrolet Monte Carlo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Errol said the business is very satisfactory. Every time he goes there, they complete the repair of what needs repaired and they don't fix anything that doesn't need it. He stated this is a good facility, and he would like it to keep doing good work.
This review was collected via phone interview by Customer Research Inc.

NH
Nacho H.
Chicago, IL
Chevrolet Uplander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Spoke with Ignacio. He said the business does good work and he's happy with them.
This review was collected via phone interview by Customer Research Inc.

SL
SONYA L.
Chicago, IL
Chevrolet Uplander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019
Always great customer service. In & out
Always great customer service. In & out

NL
Nicholas L.
Chicago, IL
Kia Forte
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2019 Category: Service
Nicholas said the business had good service.
This review was collected via phone interview by Customer Research Inc.

DP
DEBRA P.
Chicago, IL
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019
Happy customer
This shop is awesome! I dropped my car off expecting them to tell me it would probably cost a million dollars to repair. The estimate was much less than I expected. Ricardo was super nice and took the time to explain everything that was going on and he answered all of my questions. I am extremely satisfied and I will be a customer for life!

CT
Clarence T.
Chicago, IL
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Clarence said that the business provided excellent customer service. They did everything correctly.
This review was collected via phone interview by Customer Research Inc.

AT
ARLETHA T.
Chicago, IL
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
Saturday morning
Great service..

GS
GEORGE S.
Chicago, IL
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
car care
this place do great work, award winning work i travel a long way to get to this place because of the great work they do it is not my first time coming here

SW
Steven W.
Chicago, IL
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Steven said the business told him everything that was wrong with his vehicle.
This review was collected via phone interview by Customer Research Inc.

JL
JOHN L.
Chicago, IL
Cadillac Deville
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/16/2019
I left with the same problem I came in with and had to pay $235.60 to get my car back. Things like that does not make you really happy.
There could be more consideration given to the customer before they are sold services and parts that they do not need and does not benefit them in any way. I felt like I was taken advantaged of and had to pay the bill regardless of if I was happy or not.
Dave D. from Marquette Frame & Wheel Alignment responded on 02/18/2019

MR LONG WE APOLOGIZE THAT YOU FELT BULLIED. OUR MAIN GOAL IS TO SOLVE YOUR CONCERN/PROBLEM WITH YOUR VEHICLE. AS EXPLAINED THE WORK PERFORM WAS A SAFETY CONCERN AND RARELY MAKE THE NOISES YOU WERE AFTER. UPON A SECOND INSPECTION THERE WAS AN ISSUE WITH SOME OF THE PREVIOUS WORK PERFORM ELSEWHERE. AS RECOMMENDED PLEASE RETURN IF THE NOISE(S) GET WORSE SO WE CAN RECHECK YOUR SUSPENSION AT NO CHARGE. THANK YOU

Marquette Frame & Wheel Alignment
773/434-1221

DG
Deihga G.
Chicago, IL
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Deihga said the employees were really accurate with his service.
This review was collected via phone interview by Customer Research Inc.

EC
Edward C.
Chicago, IL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Edward said this business good. His wait time was exactly as quoted. He has been getting good service for years from them.
This review was collected via phone interview by Customer Research Inc.

AP
ALEJANDRO P.
Chicago, IL
Scion xD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2019
Honest quality service
They do an excellent job. They're honest, and they explain the workings of a car and why they fail.

CB
Cecil B.
Chicago, IL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Cecil said he received great service from the business. The staff was speedy, and he had a good experience with them.
This review was collected via phone interview by Customer Research Inc.

JD
Justine D.
Chicago, IL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Justine said she was satisfied with her service. The work was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

EC
Edward C.
Chicago, IL
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Edward said that the staff gave him good service.
This review was collected via phone interview by Customer Research Inc.

TS
Tanisha S.
Chicago, IL
Chrysler 300M
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Tanisha said this business was professional and honest. They did what they needed to do.
This review was collected via phone interview by Customer Research Inc.

CG
Christian G.
Chicago, IL
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Christian said he has been using this business for a long time. He has always liked their work.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 329 in total