Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

1134 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.599998/5Overall Rating 4.599998/5Overall Rating 4.599998/5Overall Rating 4.599998/5rating 4.599998
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
99% Would Recommend
77% Business Response
Latest Review 3 days ago

Reviews


JE
JOSE E.
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2013
Outstanding
Roy was very professional and explained everything being done to my car thoroughly. I am very pleased with the outcome and the price.

BB
Brian B.
Infiniti G35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2013 Category: Service
Brian said ther service was quick, the price was right and they were easy to deal with. He has already recommended this business and will continue to do so.
This review was collected via phone interview by Customer Research Inc.

AB
Aaron B.
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2013 Category: Service
Aaron said they were friendly and he didn't have to wait very long.
This review was collected via phone interview by Customer Research Inc.

RG
RICHARD G.
Honda CR-V
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2013
loose belt
When you changed my timing belt and other belts you left my air condition belt totally loose. When I came in it took you about 45 minutes to figure out how to tighten it. Obviously not pleased about that or totally sure something else might not be right that you worked on. Nice enough people but now a bit uncertain of the service.
Marty D. from Marty's Auto Works responded on 02/26/2013
We reached out to this customer this morning, offered him a free oil change and personal inspection of his vehicle performed by me, as well as a goodwill warranty extension to a full year. He seemed nonplused by the offers, but says he is going to bring us his other car to check the power steering. I told him that we want to re-earn his trust and show him that our quality is top notch and we hope that he will be able to write a good review in the future. What happened was indefensible; we replaced his timing belt and drive belts in November and simply did not tighten the A/C belt tensioner, so the belt was very loose. When he tried to use the a/c in the recent warm weather, it did not work. He discovered the loose belt, but did not know how to tighten it himself. Fortunately it stayed on the pulleys and did not do any damage or ruin the new belt. It's one of those things that never happens, (but they do happen). In the bigger picture, we still have this customer and he is still interested in doing business with us, so the less-than-stellar review can have a happy ending. Most customers who are dissatisfied just elect to take their business elsewhere, so the service provider has no opportunity to keep them.

RO
Ryan O.
Scion tC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2013 Category: Service
Ryan said he really appreciates the work that he receives at this business.
This review was collected via phone interview by Customer Research Inc.

DW
Doug W.
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2013 Category: Service
Doug said he would refer people to work with Alex, he was very thorough and honest.
This review was collected via phone interview by Customer Research Inc.

JG
JIM G.
Infiniti Q45
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2013
Fast, friendly, and Knowledgable
Roy and his technicians always provide excellent servicer at reasonable prices. The repair or service is always done correctly and is always considerably less expensive than at dealer service departments

TL
Tim L.
Oviedo, FL
Toyota Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2013 Category: Service
Tim said he was satisfied with the work.
This review was collected via phone interview by Customer Research Inc.

MS
Marty S.
Oviedo, FL
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2013 Category: Service
Marty said this business did what they said they would do. They did the work in a timely manner. There were no surprises.
This review was collected via phone interview by Customer Research Inc.

KD
Ken D.
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2013 Category: Service
Ken said the business explains things, made her comfortable and does perfect work.
This review was collected via phone interview by Customer Research Inc.

PP
Paul P.
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2013 Category: Service
Paul said the staff get the job done on time. They don't have any problems. Paul stated normally, they don't have to make arrangements to bring the vehicle back a second time to get the service completed. As a result, it makes it convenient for him.
This review was collected via phone interview by Customer Research Inc.

WH
WILLIAM H.
Saturn SL2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2013
The people
Very good service

RK
Robert K.
Saturn SW1
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2013 Category: Service
Spoke with Regenna. She said she really appreciates this business. They do a wonderful job. She is very happy with them. She will be returning with her other vehicle soon.
This review was collected via phone interview by Customer Research Inc.

WB
WINSTON B.
Winter Springs, FL
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2013
Convenience . Honest and customer friendly employee.
The service location is about a mile from my work. Roy was friendly, knowledgeable and honest unlike many shops that just find additional things to charge for. The price was considerably lower than the dealer.

RW
Rod W.
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2013 Category: Service
Rod said that the business has great service.
This review was collected via phone interview by Customer Research Inc.

AG
Arup G.
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2013 Category: Service
Arup said the business took good care of him and his vehicle.
This review was collected via phone interview by Customer Research Inc.

SK
SUSAN K.
Chuluota, FL
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2013
Smiles, and knowledge
Thanks again guys for getting me on the road and fast. My Passat is purring and that makes me very happy.

CH
CHRIS H.
Oviedo, FL
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2013
Employees
Extremely helpful and personable.
As for the below question ..I refer all the time.

AK
Andre K.
Infiniti G35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2013 Category: Service
Andre said they are a bunch of honest guy's and they always take very good care of him.
This review was collected via phone interview by Customer Research Inc.

AH
Aubrey H.
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2013 Category: Service
Aubrey said they do a good job. They know what to do.
This review was collected via phone interview by Customer Research Inc.

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