ReScore Reviews™ (7)
We are very sorry to hear that you feel this way about this situation. You have been a loyal customer and we are sincerely we have let you down. We hope we can somehow EARN your business again in the future.
Marty & Staff
Dear Mr. Bradley,
We are not sure why you feel our customer service was "not good?" I spoke in detail to my service manger, Nick, and he did inform me that he accidentally called you by your last name a few times and he apologized. (honest mistake) As for being "overcharged" that is simply not a fact. We take great pride is ALWAYS providing our customers with nothing less than EXCELLENT customer service as well as FAIR prices and QUALITY repairs. We are so sorry that we did not meet your expectations and hope you will give us another chance to impress you.
Marty DiSanto, owner
We immediately contacted Mr. Roman and have spoke with him in detail as to how we failed to service his vehicle correctly and upset him. We have worked with him to find a solution and he has agreed to allow us to once again EARN his business. We take our customer satisfaction very seriously here at Marty's and always go above & beyond to keep our customers HAPPY!
Service Description: Machine Rotors, Pack Front Bearings (if serviceable), Replace Brake Pads, Clean and Lubricate Caliper Slide Mechanisms,DIAGNOSE ENGINE OIL LEAK,TIMING BELT - Remove and Replace - 1.7L Eng - [Includes: Adjust Valves.],(Additional) - TIMING BELT - Remove and Replace Where Pwr Strg interferes add,(Combination) - CAMSHAFT OIL SEAL - Remove and Replace Front,Each,(Combination) - CAMSHAFT SPROCKET - Remove and Replace Each,(Combination) - CRANKSHAFT OIL SEAL - Remove and Replace Front,(Combination) - CRANKSHAFT SPROCKET - Remove and Replace All Applicable Models,(Combination) - TIMING BELT TENSIONER - Remove and Replace All Applicable Models
I was told that after doing the prescribed service, my car would be out of oil leak.
After service I came back home. On 10/15/2013, I went to Marty's again for the follow-up and motor oil change. That day I noticed that I still have oil leak in my car. When I talked to Alex, he told me there might have a leak behind the engine and that repair would cost me another ~1500$. Alex is a nice person, but I didn't like when he told me about the extra money. I am a college student and after receiving good feedback from my friend I spent 831.79$ to fix the oil leak, but it didn't help me at all. Other than oil leak my car didn't have any other problems, so I still wonder why I spent that much money.
Customer has brought the vehicle back in and we found a small seal to be leaking which we immediately fixed and the vehicle is no longer leaking. We have asked the customer to please bring the vehicle back to us in a week so we can recheck to confirm the oil leak has stopped and the customer is happy with the service he received at our shop.