Our number one goal is commitment to our customers and employees. Thank you for making Marysville Ford one of the most successful dealerships in the area! Our number one goal is commitment to our customers and employees. Thank you for making Marysville Ford one of the most successful dealerships in the area!
Our number one goal is commitment to our customers and employees. Thank you for making Marysville Ford one of the most successful dealerships in the area! Our number one goal is commitment to our customers and employees. Thank you for making Marysville Ford one of the most successful dealerships in the area!
Our number one goal is commitment to our customers and employees. Thank you for making Marysville Ford one of the most successful dealerships in the area! Our number one goal is commitment to our customers and employees. Thank you for making Marysville Ford one of the most successful dealerships in the area!
The run around... they said it had the, rigorous, multi point inspections by certified ford mechanics. How did they miss all of the front ends critical components?
*update*#5. WE ARE VERY REACHABLE! We have left both numbers multiple times.
Service still not sending us the service records. Our broken van sits in kendalls back lot while we continue To make payments.
Original review...
...To whom it may concern...
The heating up, bending, blunt force manipulation of the crash bar failed to fix the condition of the crash bar missing its intended contact points of the 2019 transit 350.
The crash bar is directly attached to the frame and should not be misaligned with its intended crashing point. The only way to get this van to be back to safety standards is to remove the lift.
This action of removing the lift negates the entire reason we purchased the lifted van at almost 20k over market value. (Extended warranty , gap insurance, ect... With the lift removed the vans worth is far less than the "as is" "lifted" van that we purchased. We purchased an extended warranty that will (apparently) not cover any lift issues. The entire front end is over extended by around two Inches. This causes a number of issues all the way down to camber misalignment where the tires do not hit the ground level or even. The tires are wearing unevenly.
The "CRASH BAR" not hitting its intended mark is not exceptable. There is no fix. The crash bar is IN FACT hitting, denting and literally tearing away at the steel suspension parts. You can see where the crash bar hangs up on the suspension. This is not safe!
Michael has Givin me the run around. I have had the van in 5 times now. Two times I was turned away after a scheduled appointment with Michael (sales manager) to bring the van in. Our lender is concerned.
We all see this van as not fixable.
We just want to trade up and move on. Michael, the sales manager, is not being reasonable in taking this, bait and switch, "lifted" (lift is incomplete and not actually a working lift) van back on a fair trade. He said the vans not worth what we paid.
After talking to Ford service and other professional mechanics, it is clear that common knowledge, among educated mechanics, is that these vans are not liftable.
You would think Ford certified mechanics are educated. And specifically
with Ford products and systems and would have this knowledge.
So it appears as tho Kendall Ford (through neglegence or lack of knowledge or lack of care for safety inspections sold to me a van that was not even close to being a safe , in spec, or a fully inspected vehicle, inspected for safety.
In my eyes it is simple...
Trade the van in for something that is not broken. I can not let my family drive in this unsafe, lifted out of spec, out of camber, non fixable van.
Micheal at Kendall ford is saying we bought it "as is" and that he will not give us a full trade in value,
"It is not worth what you paid for it".
This does not sit well with us. Nor does it with our lending company.
Sales is saying go to service.
Service says go to sales.
This van was not fully inspected for safety as Kendall Ford implied.
The vague data that has been inputed in the notes section of our service appointment work has not been accurate to what I have directly asked about with sales and or with service.
We are open to ideas and options. Michael has offered only options that make him money. He has not been reasonable to help out a first time ford buyer who was sold a lemon by his department. Michael asserts that ford does not inspect entire vehicle. Micheal says the pre sales multi point safety inspection only inspects basic things like engine, tires and seat belts
And do not check the suspension parts.
That doesn't sound right to me. If it is... than what kind of real safety standards does kendall ford actually follow to deliver a safe vehicle.
I did not except the vehicle after its last fix because it did not restore the integrity of the front end system. It, in Fact, has weakend the system further. we are open to reasonable options