Chris, thank you for bringing your Ford Expedition in for your O2 sensor replacement. We are happy we were able to help you out.Maxi Auto Care Team
Rick, thank you for your 5 star review. Our staff works very hard to be sure our customers are satisfied. We are happy you recognized our willingness to work with you.Maxi Auto Care Team
Thanks Brad for the 5 Star review. We are happy your wife had a great experience at our shop. You both are welcome anytime!Maxi Auto Care Team
Vivian, thank you for the review. Our staff works very hard to be honest and efficient. We are happy you trust us with your Ford F-150.Maxi Auto Care Team
On Monday September 25, I called to make an appointment to bring my truck in for one last service, as I am moving to North Carolina. I indicated I would like for everything to be checked, including all fluids, tires rotated and balance. I also informed them my A/C had been acting up and was told by a friend that it may just need "to be recharged." My check engine light also came on recently and wanted that checked out, even though my truck had been running just fine.
I confirmed an appointment for Wednesday, September 27 and I would drop the vehicle off first thing in the morning. By 4:00 pm, I had not heard anything so I called. I was told the mechanic just started looking at it, but was assured it would be ready by 5 pm. Once I arrived, I was told "the problems would need further diagnostics to fix them and that they ran out of time." Additionally, I wasn't charged anything for the services.
Like I said in the beginning, I have always been satisfied with the service from Maxi, however this final time, I was not. I brought my vehicle and intentionally left it here all day for the problems to be addressed and repaired. I also wanted my vehicle to be serviced to make sure everything was good. I am very disappointed in the fact that now I do not have time to take my vehicle elsewhere to get it looked out before I move to North Carolina. I feel my vehicle should have been looked at before 4:00 pm, had I received a call in regards to the problems and that they needed additional diagnostics, I would have seen if i could arranged another appointment the following day. I was prepared to pay for services requested, but instead I wasn't charged anything, due to nothing was completed.
Thank you for your past services and I hope this issues may be addressed so that other people do not have this problem in the future.
Thank you for taking the time to write this review. I am as dissapointed as you are that we let you down, on of all things, your last visit.
We have appreciated yours and your Families business very much over the years. While we have not been perfect we have always strived to offer good, honest service. Obviously this time we fell short of good service by not communicating the problems we were experiencing on the day you gave us to work on your truck.
Our failure was ours and I sincerely apologize. If the opportunity arises that we can rectify this problem, please let me know.
Good luck in North Carolina, I hope everything else on your move is without complications.
Owner/ maxi Auto care
James, thank you for your 5 Star review. We are happy you took the time to have your Hyundai checked before your trip. It is always good planning to have your vehicle looked over prior to a trip; it gives you peace of mind while you are on the road.Maxi Auto Care Team
Bob, thank you for the 5 Star review. We appreciate your loyalty to our business. Our employees work very hard to provide honest and dependable service to all our customers.Maxi Auto Care Team
Henry, thank you for your 5 Star review. We appreciate your business and look forward to servicing your Infiniti in the future.Maxi Auto Care Team
Thank you Shawna, we pride ourselves in providing excellent service to our customers. We look forward to working with you again in the future.Maxi Auto Care Team
Robbin, thanks for the kind review. We appreciate your business and look forward to servicing your Ford in the future.Maxi Auto Care Team
Bill thank you for your review. John, along with the rest of Maxi's team, pride themselves in giving our customers honest service. We appreciate your business and look forward to working with you again.Maxi Auto Care Team
Glenda, thank you for the kind review. We are glad you found our services professional, courteous and affordable. We look forward to servicing your Nissan Rogue in the future.
Jimmy, thanks for the kind review. We pride ourselves in following up with our customers; we want to be sure you are satisfied with the work we performed.Maxi Auto Care Team
Thank you Carmen; we are glad we were able to steer you in the right direction for your repair needs. We look forward to servicing your Jetta in the future.Maxi Auto Care Team
Thank you Bob for your 5 star review. We work very hard to provide honest service at a fair price. We've appreciated your business over the years.Maxi Auto Care Team
Beverly, thank you for your review. We are happy you had a great experience.Maxi Auto Care Team
Rick, thank you for your review. We work very hard to maintain a friendly environment that is suitable for the entire family.Maxi Auto Care Team
Thank you Wayne for your awesome review! We really appreciate your business.Maxi Auto Care Team