We understand how important your vehicle is to you and your family. We stand by the quality of our work and use factory recommended parts. If you have any questions about our line of work, please don't hesitate to call us! We understand how important your vehicle is to you and your family. We stand by the quality of our work and use factory recommended parts. If you have any questions about our line of work, please don't hesitate to call us!
Verified CustomerHi Michael. Thank you for taking the time to review us! As to your concern: I'm very sorry we didn't make it clear that we have to charge for our time. The paperwork you signed prior to our working on the car detailed the diagnosis charge but we should have made it clear that you were paying for our technician's time to diagnose and not repair the problem. We only charged you for the time that the technician spent putting the car on the rack and finding the issue. I'm sure you understand that employees have to be paid for their work. For that reason, I can't apply diagnosis charges to repairs unless the diagnosis procedure (possible disassembly) shortens the repair time. Again, thank you for the review. We'll make our pricing policies clearer to new customers.