Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

537 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
89% Business Response
Latest Review 4 days ago

Reviews


GL
Gary L.
San Marcos, CA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Gary said this business has always treated him well.
This review was collected via phone interview by Customer Research Inc.

LG
Leah G.
Carlsbad, CA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Leah said they were fast, friendly and fair.
This review was collected via phone interview by Customer Research Inc.

TH
Troy H.
San Marcos, CA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Troy said the service and the customer service both were great. The employees provided him with quality work and he appreciated them getting him back on the road.
This review was collected via phone interview by Customer Research Inc.

RG
Robert G.
Escondido, CA
Toyota Venza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Robert said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BR
Barbara R.
San Marcos, CA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Barbara said the facility is clean. The staff is polite, and does good work.
This review was collected via phone interview by Customer Research Inc.

AS
Afenir S.
Escondido, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Afenir said the staff at this business were honest and they did what they said they would do.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 10/23/2018

Steve - Thank you for the trust you have put in us to handle the maintenance and repairs on your vehicles. We know how important it is to your business to have reliable vehicles out on the road.

Rick Grant
Owner
760-471-0223

SW
Scott W.
Bonsall, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Scott said they do good work.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 10/22/2018

Scott - Thank you for the trust you continue to have in us at Metro to take care of the maintenance on your vehicle. We appreciate you very much.

Rick Grant
Owner
760-471-0223

DM
Daniel M.
Vista, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Daniel said the employees were professional. They were honest. They were aware of his service needs.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 10/08/2018

Daniel - Thank you for returning to Metro to take care of the services on your F150. We appreciate it very much.

Rick Grant
Owner
760-471-0223

ER
Ed R.
Escondido, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Ed said the business's service was good , the people were nice and they were very quick.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 10/08/2018

Ed - Thank you for continuing to return to Metro for the maintenance on your vehicles. We do appreciate it. 

Rick Grant
Owner
760-471-0223

JI
Jenny I.
Vista, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Jenny said she was simply satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 10/03/2018

Jenny - We are glad to have earned your trust when it comes to the maintenance and repairs on your vehicles. We appreciate you  very much.

Michelle Grant
Co-Owner
760-471-0223

TC
Taylor C.
California
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Taylor said the employees were super helpful. They took care of his vehicle right away. They provided him pictures and recommendations on how to move forward with the work.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 10/08/2018

Taylor - Thank you for giving us the opportunity to look at your vehicle. We hope everything worked out for you at the previous repair facility. Please let us know if we can help with any further automotive needs.

Rick Grant
Owner
760-471-0223

BP
Bruce P.
San Marcos, CA
Cadillac CTS-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Bruce said the staff gave honest feedback and was very professional. They provided great customer service.
This review was collected via phone interview by Customer Research Inc.

KT
Kris T.
San Marcos, CA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Kris said he was satisfied with the service at the business.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 09/25/2018

Kris - Thank you for keeping us in mind when you had the concern with your Malibu. Please let us know if there is anything else we can help with.

Rick Grant
Owner
760-471-0223

VM
Venus M.
San Marcos, CA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Venus said this business is very thorough and has great communication. It also gives good estimates.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 09/25/2018

Venus - Thank you for your continued trust in us at Metro to keep your vehicle running safely. We appreciate you very much. 

Rick Grant
Owner
760-471-0223

MV
MIKE V.
Carlsbad, CA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Love This Family Owned Business
I have been coming to Metro for many years to get our cars serviced. They are honest, reasonably priced and customer-oriented.

I recently had my son, for the first time alone, get the car he drives serviced. Michelle was great in helping him out and really helped accommodate my wishes too.

Amazing could be said of their entire team!!
Rick G., Owner from Metro Transmission and Automotive responded on 09/25/2018

Mike - Thank you for the very kind words. We appreciate all the trust you have in us and are happy to be able to help your son.

Michelle Grant
Co-Owner
760-471-0223

JL
JOHN L.
Encinitas, CA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Eric is fantastic
The service is incredible nd they are very trustworthy. No bogus attempts to sell you something you do not need.

GV
GARY V.
Escondido, CA
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018
KNOWLEGABLE AND HONEST
I feel so fortunate to have received a referral to this business! My experiences here have been outstanding. They know what they are doing, and they do it right! Being a family business, with a number of family members actually doing the work, creats the pride in craftsmanship that is hard to come by these days.
Rick G., Owner from Metro Transmission and Automotive responded on 08/27/2018

Gary- Thank you for counting on us at Metro. We never take for granted the trust you put in us and we do appreciate it.

Rick Grant
Owner
760-471-0223

GC
GILBERT C.
San Marcos, CA
Chevrolet SSR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018
High Trust in Metro
Great people, admirable work and honesty. Darryl worked on my 2005 Chevy SSR installing a custom under the chassis spare tire carrier. He has installed other specialized parts for me over the past 10 months and has always done a very professional job. I have been a customer with Metro with various vehicles for over 20 years.
Rick G., Owner from Metro Transmission and Automotive responded on 08/27/2018

Gib- It's always a pleasure seeing you and we appreciate the many, many years of trust you have put in us, thank you.

Rick Grant
Owner
760-471-0223

AB
Antonio B.
San Marcos, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Antonio said he likes how this business does their work.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 08/28/2018

Antonio- Thank you for the years of trust you have put in us at Metro to take care of all of your vehicles. We appreciate you very much.

Rick Grant
Owner
760-471-0223

JD
JOHN D.
Oceanside, CA
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018
Been coming here for years would trust no other mechanic TRUST
Always us you and would go no other place..have recommended you...Had a nice chat with the fellow I drove home from your place!
Rick G., Owner from Metro Transmission and Automotive responded on 08/22/2018

John- Thank you for all the trust you put in us . We truly appreciate you counting on us at Metro to keep your vehicles safely on the road. Glad to know you enjoyed the fellow customer company.

Rick Grant
Owner
760-471-0223