Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

490 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
89% Business Response
Latest Review 3 days ago

Reviews


MH
Michaelyn H.
San Marcos, CA
BMW 323i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Michaelyn said she's been going to his facility for years and the staff always do very well for her.
This review was collected via phone interview by Customer Research Inc.

SV
Steven V.
California
Nissan Xterra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Steven said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 05/21/2018

Steven - Thank you for choosing us to handle the repair on your Xterra, we do appreciate it. We hope you will keep us in mind for any further automotive repair needs.

Rick Grant
Owner
760-471-0223

AB
Andy B.
San Marcos, CA
INFINITI G35 Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Andy said this business was really patient and went the extra mile for him. They had a difficult time with his specific vehicle. They ran into snags in the job which required special attention. The first transmission had a defect in one of the gears. The second transmission they received had the same defect. They rebuilt the defective part instead of making him wait for another transmission to come in. They did not charge him for rebuilding part of the transmission. They were very helpful. He wanted to thank them for their service. They ordered a low mileage transmission that was used but had a warranty on it.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 05/16/2018

Andy - We appreciate your patience with repairs that were done to your vehicle. Your continued trust is very important to us, thank you.

Rick Grant
Owner
760-471-0223

RC
Robert C.
San Marcos, CA
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Robert said the staff was really nice. They offered him discounts on the services and provided transportation.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 05/16/2018

Robert - Thank you for giving us the opportunity to take care of the repair on your Focus. We are glad you are satisfied with the service you received at Metro.

Rick Grant
Owner
760-471-0223

PW
Paul W.
California
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Paul said the staff were honest, reliable, and provided good service.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 05/15/2018

Paul - We appreciate you coming in to have Metro take care of the service on your vehicle. Your trust over the years means very much to us.

Rick Grant
Owner
760-471-0223

RK
Robert K.
California
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Robert said he has used this business for 20 years.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 05/11/2018

Robert - We are very proud of the trust you have had in us at Metro over the many, many years. We appreciate you and look forward to being here to handle your automotive needs in the future.

Rick Grant
Owner
760-471-0223

BC
Benjaman C.
California
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Benjaman said the staff were accurate and on time.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 05/07/2018

Benjamin - Thank you for giving us the opportunity to take care of the repairs on your Cherokee, we do appreciate it. Please let us know if there are any other automotive needs you may have.

Rick Grant
Owner
760-471-0223

MO
MIKE O.
San Marcos, CA
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018
Honest
As always, when they something needs repaired, I believe them.
Rick G., Owner from Metro Transmission and Automotive responded on 05/07/2018

Mike - We appreciate the confidence and trust you have put in us at Metro over the years to take car of the maintenance and repair on your Honda. Thank you very much.

Rick Grant
Owner
760-471-0223

MM
Morgan M.
La Jolla, CA
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Morgan said the business is super reliable, super trustworthy, and always does good work. She appreciates their honesty, their clean work, and will keep going to them.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 04/24/2018

Morgan - Thank you for the many years of trust you have put in us to handle the maintenance and repairs on your vehicles, we appreciate it very much.

Rick Grant
Owner
760-471-0223

RC
ROY C.
Oceanside, CA
Chevrolet Forward Control
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Fixed the first time.
RV repaired on time and in budget as promised.
Rick G., Owner from Metro Transmission and Automotive responded on 04/24/2018

Roy - We are glad to take care of the maintenance on your RV and give you that peace of mind when you are out on the road. Thank you for your trust.

Rick Grant
Owner
760-471-0223

SD
STEVE D.
Carlsbad, CA
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Great customer service!
Easy to get an appointment. Workmanship is always great. Very professional organization. Friendly and customer oriented. Price is right.
Rick G., Owner from Metro Transmission and Automotive responded on 04/18/2018

Steve- Your satisfaction over the years is very important to us. Thank you for the trust and confidence you put in us to take care of your vehicles.

Rick Grant
Owner
760-471-0223

AF
Ann F.
California
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Ann said she called for the appointment. They got it in and out. It all works fine.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 04/18/2018

Ann - Thank you for your trust over the years. We appreciate you bringing your vehicles to us for the maintenance and repairs they need.

Rick Grant
Owner
760-471-0223

LW
Loren W.
Escondido, CA
Hyundai Elantra GT
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Loren said the staff were always quick and able to reschedule when needed.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 04/16/2018

Loren - We appreciate you coming in for the maintenance on your Hyundai and glad to know you are satisfied with the service you receive. Thank you.

Rick Grant
Owner
760-471-0223

DE
Dana E.
Vista, CA
Chevrolet Camaro
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Dana said the business does really well on his vehicle and the service is better than any other business in town.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 04/16/2018

Dana - Your trust over the years is very much appreciated. thank you for always counting on us to keep your vehicles on the road.

Rick Grant
Owner
760-471-0223

SG
Sal G.
San Marcos, CA
Ford Explorer Sport Trac
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Sal said the staff had good customer service and they did good quality work.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 04/16/2018

Sal - We appreciate you coming in, thank you.

Rick Grant
Owner
760-471-0223

BQ
Burt Q.
Carlsbad, CA
GMC Sierra 3500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Burt said the service was quick and he had no issues.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 04/16/2018

Burt - Thank you for coming in for the service on your GMC. We hope you will keep us in mind for future automotive needs.

Rick Grant
Owner
760-471-0223

JM
Joseph M.
Vista, CA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Joseph said he has a lot of confidence now when he starts his vehicle.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 04/16/2018

Joseph - Thank you for the opportunity to handle the repair on your Honda. We are glad to know how happy your are.

Rick Grant
Owner
760-471-0223

JK
Jason K.
California
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Jason said the staff was friendly and professional. The prices were reasonable. The quality of service was outstanding.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 04/16/2018

Jason - Thank you for coming in for the service on your Cherokee. Please let us know if you need any further automotive needs.

Rick Grant
Owner
760-471-0223

AT
Anthony T.
San Marcos, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/09/2018
1999 Plymouth prowler
I was very happy with the service that I received with prior service at Metro Transmission. Not so happy with service on my 1999 Plymouth prowler. My passenger door was badly and my drivers was damaged
Rick G., Owner from Metro Transmission and Automotive responded on 04/20/2018

Anthony...we tried calling you to find out what actually you are talking about, The review doesn't clearly state what you are trying to say. Please give us a call so we can talk about your concerns.

Rick Grant
Owner
760-471-0223

KL
Kay L.
San Marcos, CA
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Kay said the business is wonderful, and she won't go anywhere else.
This review was collected via phone interview by Customer Research Inc.
Rick G., Owner from Metro Transmission and Automotive responded on 04/16/2018

Kay - It's always a pleasure seeing you when you come in for service. Thank you for your patronage over the years.

Michelle Grant
Co-Owner
760-471-0223