Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61
4.6

( 90 Reviews )

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
96% Would Recommend
Latest Review 1 day ago

Reviews


SG
Savanna G.
Olympia, WA
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2019 Category: Service
Savanna said she really likes the front desk but they have a labor cost and every time she's there the employees go out for smoke breaks. She said the service guys were making her feel uncomfortable.
This review was collected via phone interview by Customer Research Inc.

LW
LYNETEA W.
Olympia, WA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019
Best Auto Service
Moved here from Arizona, 2014!
Found Midas and haven't nor would I take my vehicle anywhere else!
Staff, customer service and honesty are amazing!
Thank you!

Verified Customer
Olympia, WA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019
Customer service
The gentleman at the front desk was very helpful and patient. As I waited in the lobby it got busy an crazy and he handled everyone with great care. Considering the type of crazy customers that he had to interacte with.

Verified Customer
Tumwater, WA
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019
Good work
Fast work Honored my coupon

FS
Fesiligia S.
Olympia, WA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Fesiligia said that everything went smoothly and customer service was good.
This review was collected via phone interview by Customer Research Inc.

JM
Jennifer M.
Olympia, WA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Jennifer said the business was great. She had some questions and some other things were exposed. She said they were diligent and got back with her and followed up and that was great. She said she's very thankful for their help.
This review was collected via phone interview by Customer Research Inc.

KR
Kenny R.
Olympia, WA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
Kenny said the service at the business was pretty good.
This review was collected via phone interview by Customer Research Inc.

IA
Isabelle A.
Tumwater, WA
Kia Spectra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2019 Category: Service
Isabelle said the business's front desk employee was really rude and disrespectful and seemed to only want more money.
This review was collected via phone interview by Customer Research Inc.

DG
Daystar G.
Olympia, WA
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2019 Category: Service
Daystar said she was having an inspection for Uber and she needed to have a form filled out. However it was filled out sloppy. The handwriting is not legible and its not readable so Uber is having a hard time processing it. She said she might have to go back to the facility to have them rewrite the form.
This review was collected via phone interview by Customer Research Inc.

MJ
Micheal J.
Olympia, WA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2019 Category: Service
Micheal said he thinks somebody called out that day. A mechanic tried to figure out computer stuff and had to call someone to get a form for him. They did good on customer service and on the inspection.
This review was collected via phone interview by Customer Research Inc.

MW
Mike W.
Olympia, WA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Mike said he had work done previously from the business and it was great service. It has always been good quality, timely and decent prices. The staff got his vehicle in and out quick and he appreciated it.
This review was collected via phone interview by Customer Research Inc.

JS
Jenny S.
Union, WA
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Jenny said the employees were really nice. They were efficient. They provided good service. They completed the service quickly.
This review was collected via phone interview by Customer Research Inc.

CS
Caralee S.
Olympia, WA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Caralee said that from the point of view of making the appointment to the point of view of integrity in the appointment she appreciates this business. She stated that the facility thought they found an expensive repair and then looked again and discovered that they did not need to do the repair. She said that the manager is especially good.
This review was collected via phone interview by Customer Research Inc.

WB
Warren B.
Olympia, WA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Warren said they were flexible regarding recommendations for his vehicle.
This review was collected via phone interview by Customer Research Inc.

DA
Dale A.
Rochester, WA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Dale said the service provided by this business was excellent.
This review was collected via phone interview by Customer Research Inc.

DB
DENNIS B.
Olympia, WA
Toyota Land Cruiser
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/23/2019
Very poor Manager
I came in to Midas today to get some tires mounted. I have used this store before and have had excellent service. And as far as the actual service today, it was a usual excellent. I’m my opion
The crew there are excellent. Great attitude and quick service. There is one guy there , Rich
Who has worked on my stuff before and he is just Super.

My issue was with the today’s on duty manager. When I arrived the service guys greeted me
And inquired about what I needed. They said no problem but told me to clear the job with
The manager. The Manager was engrossed in a LENGTHLY phone conversation while he was
Having a Cigarette in the service bay nearest the office. I waited as patiently as possible
Until it became obvious that he was too busy. One of the service guys pointed me out
And he said for me to wait in the office. After awhile he finally came in and quoted me a price
50% higher than the price I was quoted over the phone. I pointed that out and he honored
The phone quote. I left my tires and wheels and returned later to pick them up and pay.
Once again e was on the phone complaining about someone not managing another store.
He then went into his office with the door open while I just stood there. After a full ten minutes
He FINALLY came over to ring me up and told me how hard he is working because he manages
5 stores. I think the guy is a pompous poor excuse for a man. I have never given such a poor review ever before. I will return and continue to do business, but only because the crew is
Outstanding, and if that manager is there I’ll just go someplace else.

RB
Ray B.
Olympia, WA
GMC Savana Special
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Ray said he made an appointment and when he got to the business the staff were ready for him. He said they were quick and the business was very convenient. He also stated that he was glad that the same guys that were there last year were still there this year.
This review was collected via phone interview by Customer Research Inc.

JM
Jeff M.
Olympia, WA
Lexus CT 200h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Spoke with Corine. She said this is the business they always use for automotive service. They always go there.
This review was collected via phone interview by Customer Research Inc.

AC
Anna c.
Olympia, WA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Anna said the business was quick, efficient and communicative.
This review was collected via phone interview by Customer Research Inc.

NB
Norma B.
Olympia, WA
Chevrolet S10 Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2019 Category: Service
Norma said they did a really good job and she was happy with their services. She appreciated their honesty.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 90 in total