Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

273 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


SD
Suzanna D.
Kodiak, AK
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/05/2018 Category: Service
Suzanna said her vehicle has been to the business multiple times. Every time she picks up her vehicle from the business something new is broken and no one takes responsibility for it. This is the second vehicle she has that has the same problem and she doesn't think its ok for the business to break something from the vehicle so the customer has to return.
This review was collected via phone interview by Customer Research Inc.
Aaron W., Owner from Midtown Auto Repair Services responded on 03/06/2018

Ms. Suzanna,

First I would like to thankyou for your review.  Was there something specific about your visit to us with your 2008 Tundra that you had issues with?  As I read the invoice I see no mention about your concern of something "broken" upon picking up your vehicle.  Please feel free to contact me with any concerns you might have, especially with our workmanship or service.  thankyou.

Aaron Walton
Owner

NC
Neal C.
Kodiak, AK
Jeep Grand Cherokee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/16/2018 Category: Service
Neal said he has had to take his vehicle back to the business multiple times for the same issue and it has not been resolved. He has already spent $3,000 on the repairs. He has a problem with his front end and he knows when he brings the vehicle back in for service they are going to charge him again. He is tired of paying for the same service instead of them fixing the issue. He would not recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Aaron W., Owner from Midtown Auto Repair Services responded on 02/21/2018

Dear Mr. Neal,

I am shocked to see this review, and was unaware that you are unhappy with our service or repair work.  ALL our work comes with a 24 month, 24,000 mile warranty.  If my Service Advisors gave you the wrong impression about this, then I need to know about it.  Kodiak is a small town, Please stop by the shop anytime if you wish to discuss this situation in person.

Aaron Walton
Owner