Dear Mr. & Mrs Abbott,
First I want to thankyou for your honest review of our business. Along with dealing with Covid 19 issues, our business has been going through some major changes and staff turnover which started back in April. It is unforturnate that we could not meet your expectations and we clearly have more work to do with our customer service. If you ever wish to discuss this issue in person or over the phone, please dont hesitate to give me a call.
First I would like to thankyou for your review. Was there something specific about your visit to us with your 2008 Tundra that you had issues with? As I read the invoice I see no mention about your concern of something "broken" upon picking up your vehicle. Please feel free to contact me with any concerns you might have, especially with our workmanship or service. thankyou.
Dear Mr. Neal,
I am shocked to see this review, and was unaware that you are unhappy with our service or repair work. ALL our work comes with a 24 month, 24,000 mile warranty. If my Service Advisors gave you the wrong impression about this, then I need to know about it. Kodiak is a small town, Please stop by the shop anytime if you wish to discuss this situation in person.