ReScore Reviews™ (6)
Robert, we're sorry that we weren't able to meet your expectations. We did offer several considerations after the diagnosis, including some generous price adjustments, in an effort to aid you. We wish that we could have come to a different resolution. We would be open to discussing these possibilities again if you are interested. If you would like, please call Ed (service manager) at 208-664-9211. Thank you.
Paul, first and foremost, we'd like to thank you for your hard work during these complicated times. We would also like to see as few COVID-19 cases as possible. Mike personally purchased high quality, multi layer masks for employees and they were distributed. We have not required these masks to be worn, but have encouraged their use.
As one of the employees who wears a mask regularly, I can assure you that there are some of us wearing them. We completely agree with the evidence based science and encourage both employees and customers to wear masks. Our customers and our employees mean the world to us and we are taking very strict measures in terms of cleaning and disinfecting areas and high touch points. We also completely altered the layout of our showroom and waiting areas to allow for social distancing. Thank you for reaching out and we sincerely thank you and all health care workers for everything that you're doing! You are all heroes!
I was not happy the truck needed two parts replaced. I question the quality of Ford products. At this point, I'm not sure the transmission issue has been resolved.
Another issue was the truck took almost two days to repair, when I was told one. I would assume Ford has something telling how long it should take to repair or replace each part. So almost a full extra day is surprising to get something fixed. Plus being without my only business truck an extra day is difficult on my business.
Kenneth, we've left you two messages trying to get a hold of you to discuss your situation and see what we can do to improve the situation. Please call us back at your earliest convenience. (208) 664-9211 and you can speak with Adam (your service writer), or Chelsea (Assistant Service Manager) or Ed (Service Manager.) All three are aware of your situation and would appreciate the opportunity to speak with you. Thank you.
Anonymous, thank you for reviewing us. We also appreciate that you took the time to speak with us today over the phone. We apologize for miscommunication regarding call-backs and previous experiences. We appreciate your business and hope to have the opportunity to work with you again.
Anonymous, thank you for taking our phone call so that we could discuss your situation. We're glad that we're in the process of working with you and looking forward to reaching a solution that will help begin to earn your trust. We thank you for choosing Mike White Ford.
Then my slider door isn't shutting, leaving on my day lights... which wears on the battery, I took it in, and they couldn't find anything wrong with it...i won't buy from there again.
Kenya, we have called and left a few messages trying to invite you to return so that we can try to assist you further with your vehicle. Please call us back at (208) 664-9211 and ask for Joe, who would love to help schedule an appointment that is convenient for you. We want to try and serve you!
on leaving the facility I drove directly to the freeway, barely down the on the hood begins to rise TOTALLY blocking my vision. I made an emergency stop on the bottom of the exit, which also happens to be the exit ramp for another street. Extreme danger for anyone. I went to close the hood and found the oil cap placed in the depression where the hood latches. Now my question is, WHAT else has been forgotten?
I then crawled under the vehicle to check to make sure the differential plugs had been reinstalled, remember this is on the side of a busy freeway off ramp, they were removed as part of the "service procedures" all in all a very bad experience. I would STRONGLY caution anyone using this shop to do a through walk around before exiting the facility for their own safety!
Jerry, thank you for speaking with us on the phone about this matter. We understand and appreciate the gravity of the situation. The quality control issue has been addressed with every level of technician at our dealership. We hope that we will have the opportunity to rebuild your confidence in our service department. Thank you for choosing Mike White Ford!
Christine, we appreciate your honest review. Our service manager tried to contact you via phone to directly to discuss this matter but was unable to reach you.
We would like to apologize for the situation. We made some mistakes and completely own up to them. Our communication between all parties (parts, mechanics, service advisors and you as a customer) was not up to the standards that we hold ourselves up to. We have addressed where we made missteps for you with our staff and will do our very best to ensure that something like this never happens again to any customer. We apologize again and if you choose to do service with us again, we can assure you an improved experience.
Anonymous, thank you for speaking with us on the phone. We're grateful for the feedback and apologize for the challenges that you encountered. We hope that the free oil change will lead to a much more positive experience for you in the future. We care deeply about our customers and want you to feel comfortable and confident in your vehicle needs. We look forward to serving you again in the future.
Anonymous, we apologize that your experience with us was not up to your standards. We thank you for speaking with us on the phone and have taken the conversation to heart. We will be speaking with our service people and will reinforce the importance of clear communication standards. We value our customers and their satisfaction highly. We hope that if you choose to give us the opportunity to serve you again in the future, you will have a more satisfactory experience.