ReScore Reviews™ (6)
Shawn, thank you for the honest and open review. Your feedback is very important to us. We're so sorry that the service experience was more convoluted and complicated than we want it to be. We have looked into why things took so much longer than normal and have made some internal adjustments accordingly. In so far as our Covid 19 protections, most of what we are doing is unseen. Mike personally purchased high quality masks for all employees and they were disbursed. We strongly encourage but do not require mask wearing. I'm not sure if you noticed the cones in the service drive, but we specifically placed the cones in our drive to limit the amount of cars/their occupants to half of our normal capacity. We have regular and strict cleaning procedures for high contact areas and take particular care when servicing customer vehicles. We have changed the entire layout of our showroom so that chairs are 6 feet apart and removed several tables so as to allow for increased social distancing. We take the Covid19 situation very seriously. As you mentioned that this was your first visit, it's completely understandable that you weren't aware of the changes that we took, because you hadn't seen the store in its normal layout. As one of the employees who regularly wears a mask, I can assure you that there are several of us! We apprecciate and share your concern for both our employees and the company. We invite you to return again when you need our services and we'd love to have the opportunity to improve on your experience with us.
Harold, thank you for taking the time to speak with us and let us know about this issue. We can only get better if we know where our areas of improvement are. As we said on the phone, we have had a discussion with our technicians and hope that we have the opportunity to serve you again and show you our normal level of care and attention. Thank you for choosing Mike White Ford.
Anonymous, thank you for giving us the chance to make this up to you and for letting us know about the issues in the first place. We cannot improve if we aren't alerted to what is wrong. We hope you had a good experience today and look forward to serving you again in the future!
Why is it so hard to do a proper and complete job when servicing a vehicle?
Riley, thank you for speaking with us when we reached out to you. We always want people to leave satisfied but we really appreciate you giving us the opportunity to make things right for you. Thank you for choosing Mike White Ford. We look forward to serving you again in the future!
Anonymous, we left a message on your phone to discuss this issue. We'd love to address this issue and get your input on it. Please call Ed Baker or Cole Patterson at 208 664-9211. We're so sorry that we didn't meet your or our expectations, as our goal is usually an hour or less.
Eddie, thank you for giving us the opportunity to work on a solution to this issue. We processed the return of $912.98, a goodwill return from both Ford Motor Company and Mike White Ford. The reason that Johnathon Hedden hasn't called you back is that he hasn't been with our company for almost six months. We hope that through our conversations and gesture that we are able to build back some trust. We hope that you give us the opportunity to serve you again and show you a better experience.
Anonymous, we're very sorry to hear about your experience. Customers with appointments are always given priority however, sometimes other appointments end up taking longer than anticipated or planned for. It's never an excuse but we did want to explain. We hope that you will give us the opportunity to right your situation and serve you in a more timely manner in the future.
When I got to Ford for my apt, and asked for a tech to go for a ride with me so they could feel what I was experiencing. Instead I got a really nice, but young lot boy who explained he had been there for 6 months. After having my truck all day (they did complete an oil change) the end result was they thought my tires were out of balance. Oh, and it cost $70 for them to tell me that. Super disappointed.
Also, if I'm to pay for a diagnostic charge, I would expect to get the Ford part numbers that would be needed to fix my concern, not just a quote to get repairs.
Marian, thank you for your honest review. Thank you for speaking with us on the phone as well. Again, we're very sorry about the floor protector. We agree - the little things are what sets a dealership apart and we dropped the ball on one of them. Thank you for your understanding. We hope to see you again in the future where we can improve upon your experience.
Thomas, thank you so much for bringing this matter to our attention. We also appreciate that you will be giving us the opportunity to make this right on Friday. We hope that you will have a clearer view of our organization afterwards. We always strive to have things perfect the first time, but we are humans and make mistakes. Thank you for the feedback and the opportunity to make it right.