ReScore Reviews™ (1)
Ben- I did leave you a voice mail to please call me in regards to the axle. Unfortunately, a dealer axle was the only option. None of my 6 parts distributors had an axle for your vehicle. $296 was the price from the dealer. I don't upcharge dealer parts. I do go by their pricing. The install price was less than $250. I pride myself on making sure everyone feels that we did a good job at a fair price. I do wish I could have gotten you an axle at a lower price. I do want you to feel good about your experience here. Please call me so we can discuss further and give me an opportunity to make this right for you.
Yomaira- thank you for responding. We did do the inspection and your front tires in our opinon did fail inspection. Your rear tires had a lot of tread which could be from not rotating them. We are not a tire shop. I offered to order you tires or you could go get tires and we would sticker your car. When it comes to safety inspections, we are always going to error on the side of caution. It is our station number on your stickers. If you get in an accident and it's deemed your tires were the issue, we can be liable. If another, mechanic wants to take that responsiblity that is fine and I understand. I believe we gave you fair and honest service. We even picked your car up from your work and returned it to you. We are a family run business that takes pride in giving quality service.Dan and Debi Glod
Spoke with John and discussed his concerns. I informed him that every customer's experience is important to me. We talked about my prices and the fact that the other shop may have used a different brand for his brakes which would cause pricing to be differnt slightly. I informed him that I didn't charge him the extra labor for the caliper that had to be replaced. He didn't have a caliper put on 6 months ago. His brakes should have lasted more than 6 months. A caliper issue will cause your brakes to wear very quickly. He was concerned that his tire light was still on. He came back in today and we corrected his issues and I apologized for the oversight with the tire light. I appreciate that he took my call and gave me the opportunity to address his concerns. We worked very closely with the Millevoi family before thaking owership in Nov 2014. Their family name is just as important as ours. He asked to be rescored.Dan and Debi Glod