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Mitchell Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,585 Reviews)
72
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
84
Total ReScores
4.7
ReScore Average
72
Net Promoter Score ®

Business Details

About

Mitchell Hyundai is located in Enterprise, AL, near Dothan & Fort Rucker. Our service center is staffed with highly skilled technicians who provide quality repair and maintenance services. Call or email us to set up an appointment today. Mitchell Hyundai is located in Enterprise, AL, near Dothan & Fort Rucker. Our service center is staffed with highly skilled technicians who provide quality repair and maintenance services. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(334) 308-1670

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Central Time (US & Canada)
1600 E. Park Ave. Enterprise, AL 36330
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,585 Reviews)

CH
gravatar
Celestine H.
Samson, AL
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/24/2022
verified customer Verified Customer
5
Category: Service
Resolution not completed
The person who responded to my comments said some touch up paint would be ordered and I would be informed when it came in. I have not received it as of 4/24/22.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/23/2022
Service Type: Repair
5
Category: Service
Routine oil change with car wash
Service provided was fine except the wait time. I feel the tech should have noticed the chipped paint on my hood and mentioned it to me.
ROYCE M D., Service Manager from Mitchell Hyundai responded on 03/23/2022 01:44 PM

Thank you for the review on us here at Mitchell Hyundai.  I apologize about the wait time you experienced during your visit.  I checked the repairs and we did the oil change, garnish recall, and courtesy wash.  I apologize that our service advisor did not let you know how long the repairs would take. I will have a talk with my personnel about informing correct wait time.  Also, I have let our parts manager know to go ahead and order you a touch up paint pen for the chip.  I will let you know as soon as it arrives. I apologize for any inconvenience.  Thank you once again for your loyal business to us here at Mitchell Hyundai. 

Mitch Deese
Service Manager 

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