Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

3933 Reviews

ReScore Reviews™ (63)

ReScore
Overall Rating 4.7777733/5Overall Rating 4.7777733/5Overall Rating 4.7777733/5Overall Rating 4.7777733/5rating 4.7777733
Original
Overall Rating 2.36508/5Overall Rating 2.36508/5rating 2.36508rating 2.36508rating 2.36508
96% Would Recommend
100% Business Response
Latest Review about 17 hours ago

Reviews


Verified Customer
Concord, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2019 Category: Service
Clean waiting room
Good friendly service
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

LK
Lenina K.
Concord, NC
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2019 Category: Service
Smiles and plants inside
its okay
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 08/14/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

PC
Paulette C.
Charlotte, NC
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2019 Category: Service
18,000 mile service review
Excellent customer service
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/10/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

Verified Customer
Concord, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2019 Category: Service
Clean waiting room. Long wait of almost 2 hours for an oil change
Good overall
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/07/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

KH
Kelsie H.
New London, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2019 Category: Service
Unexpected check engine light
I had great service once I could get an appointment. The First Lady I spoke with was not very helpful. I decided to go online to make an appointment and had to cancel because I input information wrong on accident. When I went to redo my appointment it never got confirmed, however a different lady over the phone was very helpful! My service was great and staff was friendly.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 08/01/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord/ Genesis of Concord.

Shawn Howard
Service Director
Genesis of Concord
Modern Hyundai
704-262-4408 Ext 17201

MW
Marianna W.
Concord, NC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2019 Category: Service
Great communication
Though I had an appointment to get a state inspection, it took over an hour. Seemed a bit long. The technician updated me and apologized for the delay. Since the service was complimentary, I tried to be understanding.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/23/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Charlotte, NC
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2019 Category: Service
Good service but took too long with no update
The service was fine but we didn't get an update until my car was done which even then it wasn't pulled up so still had to wait for that. The waiting area was clean and plenty of places to sit. Would have been nice if snack and non caffeine drink options are available especially for how long we were there.
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 07/16/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

JR
Joanna R.
Harrisburg, NC
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2019 Category: Service
Oil change
Oil change conducted
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 07/01/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

MW
Mitchell W.
Peachland, NC
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/17/2019 Category: Service
Required service
Although we didn't have nearly as many miles on the vehicle as the estimte gav it was past due accoording to Blu-link
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/18/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

LS
Lashanna S.
Charlotte, NC
2007 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2019 Category: Service
Been Coming Here Forever
I still like Hyundai but it is not the same. It used to have a family feel. I don't know what changed but it did. I noticed a lot of the service advisors have changed and left. The service is still fine but the family feel gave it an edge. Hyundai needs to work on bringing that back.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 06/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

SA
Sue A.
Concord, NC
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2019 Category: Service
Our review
Hopefully they will be able to locate the problem in the future
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/08/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

MS
Melanie S.
Charlotte, NC
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2019 Category: Service
Love my car
Ever since i have started coming to Modern Hyundai, the service has been honest and true. PLUS THEY GIVE ME COUPONS. #singleparentblues
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/04/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord.

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

DP
Dorothy P.
Concord, NC
2012 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/03/2019 Category: Service
Review
strut was fixed & oil change done promptly
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 06/03/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business! 

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

HR
Harlod R.
Kannapolis, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2019 Category: Service
First time customer
Although I did not like the fact I "had" to have an appointment time, the experience itself was overall good. Jeff was great to deal with. Actually brought a little humor into it. Which helped alot.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 05/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Charlotte, NC
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2019 Category: Service
Fast service
Very fast service and nice waiting area. However, they were so booked for appointments I had to wait over a week for an appointment for just an oil change and tire rotation.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 05/15/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

ST
Sandra T.
Charlotte, NC
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2019 Category: Service
Great
Great
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 05/14/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

Verified Customer
Davidson, NC
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/04/2019 Category: Service
Communication
Great experience
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 05/04/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408

HF
Harold F.
China Grove, NC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2019 Category: Service
good people
good people
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 05/03/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Verified Customer
Charlotte, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2019 Category: Service
Great
Great service
SHAWN H., Service Manager from Modern Hyundai of Concord responded on 05/03/2019

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Modern Hyundai of Concord

Shawn Howard
Service Director
Modern Hyundai
704-262-4408

Verified Customer
Concord, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2019 Category: Service
Not great this time
I have to take my car back for an oil leak that wasn’t there before the oil change, which means that something wasn’t done right.
KIM A., CUSTOMER SERVICE ADVOCATE from Modern Hyundai of Concord responded on 04/20/2019

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  If you were to have any questions or concerns do not hesitate to give us a call.  We look forward to seeing you on your next service visit. 

Again, thank you for your time and as always, your business!

Kim Ammons
704-262-4408