Murdock Hyundai of Logan

Henry, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us in regards to your recent visit to our service department. After look over your repair order, we did charge you too much to have the tires balanced so we have credited your card $56.95 for the tire balance. We apologize that our new service writer charged you too much, and we appreciate you bringing this highway robbery to our attention. We strive for excellent customer satisfaction and we look forward to seeing you at your next appointment. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. 

Murdock Customer, 

Thank you for taking the time to speak with me about your recent service appointment. I apologize that your service appointment took longer than you expected and I will pass this along to our service writers and manager to work on time or service for our customers and their satisfaction. We do have a courtesy shuttle that should have been offered to you while you waited and we apologize that that was not done. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle. We apologize for not succeeding recently and we look forward to succeeding in the future at your next appointment. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. 

Stephen, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We continuously strive for excellent customer satisfaction and appreciate you as our loyal customer. We appreciate the feedback you've given us in regards to your recent service while we worked on your vehicle. While you gave us a rave review, I left a message for you or Shauna to call me at your convenience since we at the Murdock Auto Team are required to contact our customers when less than a 5 star review is posted. I would like to know more about what we could have done in order to get more than an overall 3 star review although you spoke so highly of the service you received. We take pride in knowing we do our best for you and your vehicle. We look forward to seeing you at your next appointment, and I look forward to speaking with you soon. 

Murdock Customer, 

We appreciate you as our loyal customer and we appreciate the review you've given us concerning the car wash on your vehicle after your service appointment. As we've spoken before about your car being washed, we unfortunately do not have the time to detail each vehicle that comes in since there is a such a high volume of service appointments and first come, first served car washes at our dealership. We strive for excellent customer satisfaction and take pride in knowing we do our best for you and your vehicle and we apologize that the car wash was not up to your standards. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. 

Randall, 

We appreciate you as our loyal customer and we appreciate the feedback on your recent visit to our service department. I tried reaching you last week to see what we could have done better to get a better score, so if you could call me at your convenience I can know what we can improve on for your next appointment and to improve overall customer satisfaction. We take pride in knowing we do our best for you and your vehicle and we look forward to seeing you at your next appointment. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. 

Murdock Customer, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us in regards to time of service needs in our service department. I appreciate you taking the time to speak with me to see what we can improve on and I will pass this along to our service manager and to the service writer that helped you during your appointment. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 

Murdock Customer, 

We appreciate your feedback in regards to the recent warranty work that was done on your vehicle and I apologize for the limited information I had to give to you at the time of your call. Our service department strives for excellent customer satisfaction and we apologize for not succeeding recently. We appreciate you taking the time to speak with me about your recent visit to know how we can improve next time we work on your car and for our other customers as well. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 

Isabel, 

We appreciate your feedback in regards to your recent visit to our service department and we apologize for the longer than usual wait time of about 90 minutes for an oil change and alignment. As we have spoken before about the car wash each vehicle receives after having been serviced, we apologize that we don't have the time to detail your vehicle since we see so many vehicle each day for service and car washes alone. We apologize for the longer than usual wait time and apologize that you were not offered a shuttle ride while we worked on your vehicle. We take pride in knowing we do our best for you and your vehicle and we strive for excellent customer satisfaction. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. 

Murdock Customer, 

Thank you for the feedback on your recent visit. We appreciate you as our loyal customer and as such, our service receptionist tried to contact you and left a message about the feedback given. We apologize that the free car wash we performed on your vehicle was less than acceptable for you. Unfortunately we don't have the time to detail each vehicle that comes in for the free car washes we offer our customers, and our employees who wash the vehicles do their best to make your vehicle presentable to you upon pick up. We strive to do our best to keep your vehicle safe and reliable for you each time you come in. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look foward to seeing you at your next appointment.

Murdock Customer, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. I tried reaching you to get some more information on the review you gave us in regards to your comments about your recent appointment. We apologize for any inconvenience we may have caused for you while you were having your vehicle worked on. Please don't hesitate to call me at your convenience to see what we could do better next time you visit our service department. We appreciate you as our loyal customer and we appreciate your feedback concerning your recent visit to our service department. We look forward to seeing you at your next appointment and hearing from you soon. 

Daron, 

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We appreciate you as our loyal customer and we appreciate the feedback you've given us in regards to your recent visit to our service department. We apologize for the inconvenience you experienced while our pressure washer was broken and we apologize that our service writer did not offer to give you a courtesy shuttle ride while you waited for your vehicle to be worked on. We strive for excellent customer satisfaction and we look forward to seeing you at your next appointment. 

Murdock Customer, 

We appreciate you as our loyal customer and we appreciate the feedback you've given us in regards to your recent visit to our service department. I tried reaching you via phone to speak to you about your recent appointment so please don't hesitate to call us whenever is convenient for you. We apologize for the misunderstanding about your tires; tires can wear out before their rated mileage and if you have a warranty on the tires, we can help you get the information needed to file a possible claim if the tires have worn down before their rated mileage. We take pride in knowing we do the best for you and your vehicle while also striving for excellent customer satisfaction. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment. 

Murdock Customer,

We appreciate you as our loyal customer and we appreciate the feedback you've given us concerning your recent visit to our service department. We take pride in knowing we do our best for you and your vehicle as we continuously strive for excellent customer satisfaction. I tried reaching you over the phone to speak with you about your review to get some more information for the score you gave us so please don't hesitate to call myself or Matt, our Service Manager, to speak about your recent visit. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment.

Christena,

We appreciate you as our loyal customer and we appreciate the feedback you've given us in regards to your recent visit to our service department. Thank you for taking the time to speak with me about your recent visit and for helping me understand your frustrations so we could better serve you and to better our team's customer satisfaction. We apologize for the longer than usual wait time you experienced while we serviced your vehicle, and we apologize that we failed to let you know when your vehicle was ready. We take every review seriously and we use these customer reviews to train our team members to better serve you as our loyal customer. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer and we look forward to seeing you at your next appointment.

Thad,

We appreciate you as our loyal customer and we appreciate the feedback you've given us in regards to your recent visit to our service department. We apologize for the longer than expected wait time for the oil change we did while servicing your vehicle. Thank you for speaking with Leigh about how we could make your next appointment better and for making us aware of our time of service issue. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment.

Randall,

Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer, and thank you for the feedback you've given us in regards to the service you received while at our service department. We appreciate you as our loyal customer and we appreciate you taking the time to speak with Leigh about your recent visit. We apologize for the miscommunication between our service employees and that your vehicle was not washed while you were here. We take pride in knowing we do our best and we apologize for not doing that for you recently. We look forward to seeing you for your next appointment.

Murdock Customer,

We appreciate you as our loyal customer and we appreciate the feedback given concerning your recent visit to our service department. Our service receptionist, Leigh, tried reaching you to speak with you a little more with the review you gave us and the repair order history we have in regards to the review you gave us to better understand what we could have done to help you while working on the warranty issue on your vehicle. We strive for excellent customer satisfaction and we take pride in knowing we do our best for you and your vehicle, and we apologize for the time it took to get the parts here that were used to repair your vehicle. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment and we look forward to hearing from you if have any questions about your vehicle.

Murdock Customer,

Thank you for the feedback on your recent visit. We appreciate you as our loyal customer and as such; our service receptionist tried to contact you and about the feedback given. We apologize that the free car wash we performed on your vehicle was less than acceptable for you. Unfortunately we don't have the time to detail each vehicle that comes in for service, and our employees who wash the vehicles do their best to make your vehicle presentable to you upon pick up. We strive to do our best to keep your vehicle safe and reliable for you each time you come in. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look foward to seeing you at your next appointment.

Thanks for letting us know about your service experience from your visit the other day. I am always grateful for the feedback. It helps me better our process and customer experience. I was out of the office for a time and am now back. If it is OK with you I would like to give you a call and get a little more feed back and address some of the concerns in your review. I look forward to talking to you.

Thank you,
Matt Fowles
Service Manager

Michelle,

We appreciate you as our loyal customer and we appreciate the feedback given concerning your recent visit to our service department. We apologize for the time of service it took to change the oil in your vehicle and we appreciate you taking the time to speak to Leigh about your appointment. We strive to ensure customer satisfaction each time you visit our service department and we apologize for the lack of service you received recently. Thank you for choosing Murdock Hyundai of Logan as your No Regrets dealer. We look forward to seeing you at your next appointment.