Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

321 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
97% Would Recommend
Latest Review 5 days ago

Reviews


EC
Ed C.
Vancouver, WA
INFINITI G35 Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Ed said the business fixed his vehicle like they said they would. The service came in at the estimated rate and they were finished promptly.
This review was collected via phone interview by Customer Research Inc.

MP
Michele P.
Vancouver, WA
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Michele said the business is always super friendly and tries to always get her the best price.
This review was collected via phone interview by Customer Research Inc.

BL
Brandon L.
Washington
Ford Flex
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Brandon said the employees were friendly and provided great service. Everything went just as he anticipated. He stated he felt that the employees gave him the best deal and saved him money on the tires.
This review was collected via phone interview by Customer Research Inc.

JC
Jean C.
Silverlake, WA
Chrysler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Spoke with Scott. He said the employees were courteous, very thorough, and professional. They called him to keep him informed and to get his permission before doing any additional work.
This review was collected via phone interview by Customer Research Inc.

CH
Carol H.
Vancouver, WA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Carol said the business gives back to the community and that is why she chooses to keep going back.
This review was collected via phone interview by Customer Research Inc.

JB
Jonas B.
La Center, WA
Toyota RAV4
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/24/2018 Category: Service
Jonas said he paid for a diagnostic, but the staff couldn't find the problem.
This review was collected via phone interview by Customer Research Inc.
Sara H., Business Development from My Auto Repair & Tire Center responded on 05/25/2018

I am so sorry you feel this way to give us a 1 out of 5 rating. After talking with the technician that worked with you (the shop manager) he let me know that neither one of you could duplicate the noise. After no duplication, we removed the rear wheels, re-torqued the axle. When the shop manager test drove it again, there was no noise. There was no charge to you for this. There was an estimate amount noted on the invoice but there was a $0 balance. If you would like to rescore this, we would sure appreciate it. https://www.surecritic.com/reviews/my-auto-repair-center/dashboard?audit_id=4441366&nid=24146231 
Thank you. 
Sara H


NB
Nathan B.
Camas, WA
Kia Optima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Nathan said the staff let him know what was going on with his vehicle while they had it, and were good at getting back to him.
This review was collected via phone interview by Customer Research Inc.

SS
Scott S.
Portland, OR
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018
Great service
Wonderful service and great value

KC
Konstantin C.
Vancouver, WA
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Konstantin said this business communicated with him very well. They let him know what was going on with his vehicle. They called to get his approval and gave him options before ordering parts. He appreciates the business being timely and taking care of him.
This review was collected via phone interview by Customer Research Inc.

SA
Scott A.
Brush Prairie, WA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Scott said the staff is helpful, knowledgeable, and provides good service.
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
Washington
Mercedes-Benz E320
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
Mike said they took a little longer to patch the tire. He was not given a reason for the delay.
This review was collected via phone interview by Customer Research Inc.
Sara H., Business Development from My Auto Repair & Tire Center responded on 05/21/2018

Hi Mike,
Thanks for letting us know. I will pass this on to the guys. I am glad we got the work done for you though.
We look forward to serving you again in the future.
Sara H


WP
William P.
Vancouver, WA
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018
Awesome service!
Can't thank Matt enough for the way he and his crew work so hard to accommodate needs, do everything they can to keep costs down and respond to requests.

JS
James S.
Vancouver, WA
Ford Explorer Sport Trac
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
Came in for oil change. Treated as family
Great service, price and staff all around. Price, service and friendly cannot be equaled.

JA
John A.
Washington
Dodge Durango
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
John said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RR
Robert R.
Washington
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Robert said he was impressed by the staff. They were good and friendly. The price came in under their estimate.
This review was collected via phone interview by Customer Research Inc.

WS
Wade S.
La Center, WA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Wade said this business was professional and did a fantastic job. Everything was easy and smooth. It was what he expected. He received great customer service. He appreciated their service. He dropped his vehicle off and it was ready when he returned.
This review was collected via phone interview by Customer Research Inc.

AS
Ashley S.
Vancouver, WA
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Ashley said the staff members were friendly and able to work with her. They got her vehicle done as soon as possible, so she didn't have to wait long.
This review was collected via phone interview by Customer Research Inc.

RM
Rachel M.
Vancouver, WA
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Rachel said she felt the service was really good and the people were friendly, especially Bill.
This review was collected via phone interview by Customer Research Inc.

RB
Rodney B.
Vancouver, WA
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Rodney said the service at this business was good. They were able to get him in right away and the job was done well. The price was right.
This review was collected via phone interview by Customer Research Inc.

SV
Sherry V.
Vancouver, WA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Sherry said she was satisfied with every aspect of her service. Everything was really good.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 321 in total