ReScore Reviews™ (2)
Cons - Dave the front desk guy didnt return key phone calls. I went down at closing time in rush hour traffice and they gave me a "who shot John" story on wht the car wasnt ready. The shop goes by different names, i.e. Jeff's Auto Repair and My Tech Automotive. Car was DOWN 21 DAYS, They tore my car down and kept finding more problems, but oddly missed the main repair I was seeking. I made the mistake of saying what I THOUGHT the problem was. Then, instead of road testing or diagnosing the car, they just forged ahead on what I theorized. You can imagine my frustration when I picked the car up and issue that was main concerned was unchanged. AFTER 21 DAYS. I caught them in a bit of a fib too. They said I needed a new water pump, but when I bought the car a week earlier, the seller has a receipt for a the installation of a brand new water pump. Although located right on Jefferson and Winchester, in the heart of Temecula, it is a mother f*#@r to get to the business. DO NOT GO AT 5pm!!!! GO earlier. They DID NOT REURN ALL MY OLD PARTS. I didnt ask and now that some of the repairs were made that didnt fix my problems, all evidence or reference points are gone now.
Tom, Mark, and I are sorry that you feel that the cost exceeded the work. The price that we charged you for those services was both industry par, and pre-authorized by you. We hope that you'll consider the whole picture, speed and accuracy of service, and the courtesy and attention that we strive to provide to you and all of our customers.
Thank You for taking your time to give us your honest review.
Tom just spoke with you on the phone.