Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

2763 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.35294/5Overall Rating 2.35294/5rating 2.35294rating 2.35294rating 2.35294
94% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


Verified Customer
West Palm Beach, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Departmental distress
I have been coming here for years. My service advisor had left and I have been back several times that there has been such turnover in the service department. My current advisor who in my opinion is the best one now, is also leaving. I feel that someone in upper management needs to look into your department manager or director.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 05/16/2019

Ms. Lilla,
Thank you so much for your business and your genuine concern of the departments health.  I am not sure if you are aware, but the department manager was already replaced a few months ago.  I will gladly introduce you to our new service manager at your next visit if you would like.  I hope you have a wonderful day!

Robert Minier
Service Director
Napleton Automotive Group
North Palm Genesis
561.335.1758
rminier@napleton.com

Verified Customer
West Palm Beach, FL
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Fantastic service
Couldn’t be happier!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 05/16/2019

Thank you for your recent feedback of our staff and store! We appreciate the five star review and look forward to your next service visit!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

SN
Sanjay N.
Vlg Wellingtn, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Daileen Berni
Daileen is great!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 05/16/2019

Thank you for your recent feedback of our staff and store! We appreciate the five star review and look forward to your next service visit!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

HF
Humberto F.
Riviera Beach, FL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Customer service
Daileen berni is the best. always bring great and quality customer service on north palm (Florida)
She always smile and give me advice about my car.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 05/16/2019

Thank you for your recent feedback of our staff and store! We appreciate the five star review and look forward to your next service visit!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

BM
Bradley M.
Vlg Wellingtn, FL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Personal touch from start to finish
The guy who took my keys was even nice to me. I began my Hyundai experience as a first-time Hyundai owner experience with the Okeechobee team and was VERY unhappy. Until my friend told me to try the PBG location. What a difference!

Pablo was fantastic, the shuttle to my office was sweet (Tom was super nice guy) and Pablo even walked me out to my car after I paid. That was the the best way to leave a customer!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 05/16/2019

Thank you for your recent feedback of our staff and store! We appreciate the five star review and look forward to your next service visit!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

GN
Glen N.
Jupiter, FL
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Genesis Service
Service Dept was able to get me in and out faster than I expected and on short notice. Daileen looked out for my best interest and makes sure she gets me any updates on the vehicle as soon as possible. Great Team.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 05/16/2019

Thank you for your recent feedback of our staff and store! We appreciate the five star review and look forward to your next service visit!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

SH
Stephen H.
Boynton Beach, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Service advisor
Johhny was very good
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 05/16/2019

Thank you for your recent feedback of our staff and store! We appreciate the five star review and look forward to your next service visit!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

GB
Glenn B.
Riviera Beach, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Great Service
Great personal service with many discount offers. Staff is very friendly and efficient! Highly Recommend!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 05/16/2019

Thank you for your recent feedback of our staff and store! We appreciate the five star review and look forward to your next service visit!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

RC
Ronald C.
Riviera Beach, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Great service. everyone who works there is out to please and help.
The sales manage has trained his staff to be courteous, helpful, and friendly. They all do a great job thanks to his leadership.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 05/14/2019

Thank you so much for the wonderful review of our staff and store! We apprecaite your business and look forward to your next service visit!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

HW
Henry W.
Palm Beach Shores, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Good service
Good
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 05/14/2019

Thank you so much for the wonderful review of our staff and store! We apprecaite your business and look forward to your next service visit!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

MP
MARTHA P.
Lake Worth, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019
Great Customer Service
I had excellent service, my service rep Johnny was very helpful. I truly appreciated getting the needed work done so quickly

ML
Maureen L.
Boynton Beach, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019
John was great at service
John was very helpful and efficient. Saturdays are busy...but he gets me in , out, and car is ready to go. IMy warranty has expired , but I keep coming back for this great service!

AK
Alisha K.
Riviera Beach, FL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019 Category: Service
Pablo was great!
Pablo Minier took great care of us during our 120,000 mile service and AC repair.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 05/13/2019

Thank you so much for the awesome review of our staff and store! We appreciate your business and look forward to your next service visit!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

JM
James M.
Riviera Beach, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Mr
They went above and beyond
My service writer Gordon Hummel by far exceeded my expectations! He under promised and over delivered .
I would recommend Napleton Hyundai to my family and friends.
Thank you so very much guys!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 05/13/2019

Thank you so much for the awesome review of our staff and store! We appreciate your business and look forward to your next service visit!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

MN
Marshall N.
Riviera Beach, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Excellent customer service
I bought my car from you 5 years ago and have had all the service done here ever since. Never a problem of any kind. The mechanics who work on my car always do an excellent job, and Daileen is a real professional. She is efficient, knowledgeable and friendly. A pleasure to deal with. Thanks Daileen!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 05/13/2019

Thank you so much for the awesome review of our staff and store! We appreciate your business and look forward to your next service visit!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

CC
Carol C.
Riviera Beach, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Very efficient
Polite and informative.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 05/13/2019

Thank you so much for the awesome review of our staff and store! We appreciate your business and look forward to your next service visit!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

TS
Theodore S.
Jupiter, FL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Owner
Good service
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 05/13/2019

Thank you so much for the awesome review of our staff and store! We appreciate your business and look forward to your next service visit!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

AC
Amanda C.
Riviera Beach, FL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Quick and Easy!
I brought my new 2019 Tucson into Hyundai for its first oil change. The gentleman that helped me in the service department told me the exact time it would be done, and sure enough it was done right on time. I did not wait at the dealership so I wasn't able to pick up my car right when it was done. Thankfully, I was able to take my time with my errands and get it when convenient for me. Afterwords, he pulled my car out for me and sent me on my way. It was one of the best service experiences I've had at a dealership (and there hasn't been many good ones.) Thank you!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 05/09/2019

Thank you so much for the awesome five star review! We appreciate your business and look forward to your next service visit! 

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

GB
Garry B.
Jupiter, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Service Manager- Excellent
The knowledge of the service manager, Pablo, was excellent. Trustworththy, friendly, the best I have dealt with in years.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 05/09/2019

Thank you so much for the awesome five star review! We appreciate your business and look forward to your next service visit! 

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

MN
Marshall N.
West Palm Beach, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
Very professional service
Daileen is a pleasure to deal with. Always friendly, knowledgeable and efficient. Perfect in every way. it really doesn't get any better than this, Thanks Daileen!