Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

2766 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.35294/5Overall Rating 2.35294/5rating 2.35294rating 2.35294rating 2.35294
94% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


Verified Customer
West Palm Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
April 10 service visit
You're asking me about the service I had on April 10th and I don't recall my car being in for service on April 10th maybe you need to check your records
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/18/2019

Thank you forr the recent review of our staff and store. This survey was related to your most recent visit from March 28th of this year. Have a wonderful day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

KL
Kathleen L.
Riviera Beach, FL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Highly Accommodating!!!
I loved the concierge car service to my home while waiting for my Hyundai Service. I was amazed that the 2 tires I purchased were a lower price than Costco! They price match any tire!!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/18/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forwrard to your next service visit. 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

Verified Customer
Riviera Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Great Service
It was clean and bright with plenty of places to sit to wait. My car was done in good time. The people who took care of me from reception through repair were kind, nice and easy to deal with
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/17/2019

Thanki you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit! Enjoy your day!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

AS
Arlene S.
Lake Park, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Arlene S
They were very courteous and helpful
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/17/2019

Thanki you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit! Enjoy your day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

EM
Eileen M.
Lake Worth, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Dr. Munoz
Very satisfied
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/16/2019

Thank you so much for the wonderful revew of our staff and store. We appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

LS
Laura S.
Royal Palm Beach, FL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Service
The staff is amazing
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/15/2019

Thank you so much for the wonderful five star review. We appreciate your business and look forward to your next visit! Have a great day!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

GI
Gina I.
Loxahatchee, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
2018 Tuscon
Very quick service. Will be back!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/15/2019

Thank you so much for the wonderful five star review. We appreciate your business and look forward to your next visit! Have a great day!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

EM
Edvin M.
Riviera Beach, FL
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
n/a
excellent
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/15/2019

Thank you so much for the wonderful five star review. We appreciate your business and look forward to your next visit! Have a great day!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

Verified Customer
Tequesta, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
My customer rep, a young man relatively new was great.
I left my paperwork back in Mass. I come for the winter so I forgot his name. He was the first rep to ever provide me with a comp wash, kept me informed, sent all applicable info I needed regarding my check up.

Corrected the mechanic who did not top off my fluids, I had an issue after leaving where the car suddenly de accelerated. He checked with the mechanic and did not get back to me so I assume all is OK.

He made me feel like a customer vs some dope from up north who just stopped in like most others have because of my living there and here.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/15/2019

Thank you for the recent feedback. We appreciate your business and look forward to servicing your vehicle during your visits south! Enjoy your day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

MC
Michelle C.
Boynton Beach, FL
2010 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Care for the Car. Care for the customer and pride in the work
First I Love my Genesis but from the 1st service at the dealer I purchased it I said I would never buy another one. Not because the car is not awesome but the Hyundai service I experienced was awful and untrustworthy. (I actually called Hyundai 1-800 North America and left that statement and apparently I was not wrong as my car stayed for almost 3 weeks at this dealership for warranty work that should have been done properly the 1st time)
However the management and staff at Napleton were so amazing that I have changed my whole attitude towards buying a new Genesis!!! The car and the technology is great but if you only get awful service to support it then it is not worth it.
Thank you Napleton Hyundai for restoring my faith and love of Genesis!!!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/15/2019

Thank you so much for the wonderful five star review. We appreciate your business and look forward to your next visit! Have a great day!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

PE
Pedro E.
Miami, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Atención good job
Muy buena atención y el buen trabajo que hacen
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/15/2019

Thank you so much for the wonderful five star review. We appreciate your business and look forward to your next visit! Have a great day!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

KW
Kenneth W.
Lake Park, FL
2014 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
In and out service
Quality service everytime
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/15/2019

Thank you so much for the wonderful five star review. We appreciate your business and look forward to your next visit! Have a great day!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

DP
Danielle P.
Jupiter, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Friendly Service
Freindly staff and kept informed of progress during work
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/15/2019

Thank you so much for the wonderful five star review. We appreciate your business and look forward to your next visit! Have a great day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

MV
Manuel V.
Springfield, VA
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
the best support
i'm so glad with the good and effective service.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/12/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. Have a great day!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

Verified Customer
Royal Palm Beach, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Quality service
I’ve always scheduled my service appointments with Daileen, she is professional and well-informed. You really can’t go wrong with any of the service managers. They’ve always treated me like family.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/12/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. Have a great day!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

MJ
Mabel J.
Jupiter, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Service with a smile
Daileen was very courteous and professional. Paperwork was in order and she was very pleasant to work with. Thank you for a very quick and easy maintenance appointment.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/12/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. Have a great day!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

Verified Customer
North Palm Beach, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
The new service advisor, Gordon, was very good
The new service advisor, Gordon, was very good.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/12/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. Have a great day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

DE
Diane E.
Jupiter, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Service Rep
I appreciated the service I received the last time I brought my car into Napleton. Gordon the representative in the service department that helped me has given your dealership another chance. I was ready to have nothing more to do with Napleton because of past experiences but because of how well I was treated this last visit I'm staying. He was professional, pleasant and treated me as a valued customer something that isn't all that common any longer.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/11/2019

Thank you so much for the wonderful review of our staff and store! We appreciate your business and look forward to your next service visit. Enjoy your day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

CB
Charlie B.
West Palm Beach, FL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
In and out
Although I had trouble setting the appointment online to take advantage of the applicable discounts, my service Advisors, Daileen Berni and Casey Greatorex were able to take care of me. With their prompt and courteous attention to my service needs I was able to get in and out on time, and also, with their suggestions and advice I was able to make wiser service decisions for my vehicle. Thanks!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/11/2019

Thank you so much for the wonderful review of our staff and store! We appreciate your business and look forward to your next service visit. Enjoy your day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

RJ
Robert J.
Riviera Beach, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Another great experience!
Daileen my regular service manager recognized my car and was at my door as I put my car in park. Everything was done and ready as promised. Great service as always.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 04/11/2019

Thank you so much for the wonderful review of our staff and store! We appreciate your business and look forward to your next service visit. Enjoy your day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com