Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

2715 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.35294/5Overall Rating 2.35294/5rating 2.35294rating 2.35294rating 2.35294
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


GM
Gustavo M.
West Palm Beach, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Firts service
Excelent service Mr Johnny Jaramillo
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/27/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. Enjoy your day!

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

MD
Michael D.
Vlg Wellingtn, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Amazing Customer Service
After an issue with my initial visit, Service manager Robert Minier contacted me instantly and did much more than just resolve the initial concerns. Thank you for your curtesy and I will definitely be returning in the future!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/26/2019 Category: Service
Service representatives are very nice but the department is unethical
When I went to get the transmission serviced everything was perfectly fine, my service provider was very nice, the problem was the vehicle inspection report i revived afterwards. In the report it stated that my alignment and my tension belt were both in need of immediate attention and estimated $600+ to repair. Later that day I took my car to two different mechanics who I’ve worked with in the past and both told me that both my alignment and my tension belt were in great condition and needed no attention. It is unacceptable and completely unethical to lie to a customer in order to spend money to fix something that does not need to be fixed. caveat emptor buyer beware!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/26/2019

Please provide us with the written inspection results of these two other mechanicsfrom the day you were here and I will not only refund you your entire invoice from your 3.23.19 visit (INV 173468 $294.20), but I will also provide you with an instore credit of the exact amount of the belt ($313.52) and the alignment ($99.95), totaling $413.46.  We stand by our inspection process and would not be in business for 88 years if we were in the habit of intentionally providing false results in order to gain business.  

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

NK
Nasir K.
Riviera Beach, FL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Awesome quick service
Great service quick and prompt will use again
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/27/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit. Enjoy your day!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

LG
Lillian G.
Jupiter, FL
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Good routine service.
Daileen Berni helped us with the routine checkup on our car. She was pleasant and kept us informed on the status as the work was being done. Napleton’s did a very good job, as usual, in servicing our car. Thank you!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/26/2019

Thank you for the awesome five star review! We appreciate your business and look forward to your next service visit! Enkpy the rest of your week!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

CG
Carl G.
Lake Worth, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Great service
Daleen is professional & committed to doing an outstanding job. She is attentive & has great integrity.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/26/2019

Thank you for the awesome five star review! We appreciate your business and look forward to your next service visit! Enkpy the rest of your week!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

RF
Robert F.
Jupiter, FL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Good service
Great service
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/26/2019

Thank you for the awesome five star review! We appreciate your business and look forward to your next service visit! Enkpy the rest of your week!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

Verified Customer
West Palm Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2019 Category: Service
The great things about it
They are wonderful with their service
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/25/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

LS
Lauren S.
West Palm Beach, FL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Service is excellent
I had a great experience at this dealership when I took my Car in for service for the first time. It was quick and efficient! Would definitely recommend to anyone
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/23/2019

Thank you so much for your wonderful review of our of staff and store. We appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

LF
Lisa F.
Palm Beach Shores, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Dealership
Love everyone

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/22/2019 Category: Service
Not happy
Not much.i didn't like the line up,of service lane,hard to get around.this dealership is so unorganized.cars everywhere.its feels dirty...your service area forvthevwaitung room,way to small,imusebthe big one in the showroom...yiurvservicevdesk are way to crowded and not enough desk.always different oeoolevwirking.i feel my Toyama dealership was so much better.u need to find a bigger dealership to move too.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/23/2019

Thank you for your feedback.  

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

JM
Jenna M.
Riviera Beach, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Friendly and helpful
Will go back again!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/23/2019

Thank you so much for your wonderful review of our of staff and store. We appreciate your business and look forward to your next service visit.

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

Verified Customer
West Palm Beach, FL
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Service team keeps me coming back
No one likes to service their car -
The service team at Napelton do their best to accommodate you, explain things to you and make sure it’s done right the first time.
Yes, the costs are higher but the peace of mind that I get is worth the extra money
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/23/2019

Thank you so much for your wonderful review of our of staff and store. We appreciate your business and look forward to your next service visit.

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

JO
Jeremiah O.
Stony Point, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Friendly professional treatment
Great service.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/23/2019

Thank you so much for the wonderful review of staff and store. We appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

PA
Philip A.
Jupiter, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
HYUNDAI sonata
Daileen is the best
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/23/2019

Thank you so much for the wonderful review of staff and store. We appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

BP
Barry P.
Vlg Wellingtn, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
I am very pleased with the service here
I have to pass the Hyundai Dealership on Okeechobee Blvd to get to your dealership, I have gone there a few times and it is difficult to get one of the service writers attention. They always seem to be running around like a chicken with there heads cut off, it is not worth the trouble to bother with them.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/23/2019

Thank you so much for your wonderful review of our of staff and store. We appreciate your business and look forward to your next service visit.

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

AF
Allan F.
Pomona, NY
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2019 Category: Service
My Hyundai service Experience
The service was good, & the service adviser was excellent.
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/23/2019

Thank you so much for your wonderful review of our of staff and store. We appreciate your business and look forward to your next service visit.

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

Verified Customer
Jupiter, FL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Great customer service
Service representatives care about their clients and their satisfaction. Enjoy getting car serviced!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/23/2019

Thank you so much for your wonderful review of our of staff and store. We appreciate your business and look forward to your next service visit.

 

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

GL
Gary L.
Boynton Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/21/2019 Category: Service
Service
Right now not happy as I indicated earlier in survey
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/21/2019

Sir, 

I am sorry you feel the software update determined the situation are you are now in.  The software update actually is installed to protect you from engine seizure.  I am sending your feedeback to hyundai in an effort to speed along your repair process

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

JF
Javier F.
Riviera Beach, FL
2011 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2019 Category: Service
Great service
Staff is great!
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/22/2019

Thank you for your review and for your business! Have a great weekend!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

JR
Julio R.
North Palm Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
The cortecy of employees
Great service
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/20/2019

Thank you so much for the wonderful review of our staff and store. We appreciate your business and look forward to your next service visit.

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com

Verified Customer
West Palm Beach, FL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Excellent service .
Timing was great
ROBERT M., Service Director from Napleton North Palm Hyundai responded on 03/20/2019

Thank you so much for the wonderfucl five star review! We truly appreciate your business and look forward to your next service visit! Enjoy the rest of your week!

Robert Minier
Service Director
North Palm Hyundai
North Palm Genesis
561.335.1758
rminier@napleton.com