Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

615 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


SR
Stephanie R.
Georgia
Chevrolet Traverse
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Stephanie said she was impressed by the facility's work, but they did take a while to finish. She said she will be coming back.
This review was collected via phone interview by Customer Research Inc.

KP
Kelly P.
Alpharetta, GA
Audi A6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2018 Category: Service
Kelly said there was a delay with getting parts but over all he is pretty happy with the business's services.
This review was collected via phone interview by Customer Research Inc.

AL
ANTHONY L.
Blue Ridge, GA
Land Rover Range Rover Sport
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2018
Excellent Customer Service
Eduardo provided one of the most pleasant customer service experiences that I have had to date at North Point Auto Repair. If I had a question, he not only answered the question but he also showed me problem areas that needed to be addressed. He was consistently polite. And always had a welcoming smile.

Eduardo is the most plesant addition that North Point Auto has added to their staff.

The maintenence on my vehicle was completed within the time promised.

I am very satisfied wih the total service provided.

Tony

MW
MICHAEL W.
Alpharetta, GA
Land Rover Range Rover Sport
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/26/2018
Another successful service
Service again was quick and easy for my oil change and brake repair. They also thoroughly inspected my vehicle for any future repairs that might need to take place.

MF
MIKE F.
Roswell, GA
Cadillac SRX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/06/2018
good atmosphere
enjoyed my visit there and service. I ordered an oil change/tire rotation, but was surprised they didn't check other things, i.e. fluids. I had to fill my washer fluid after the service

LA
LINDA A.
Roswell, GA
Toyota 4Runner
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2017
Great shop!
I've only been here twice, but I've been pleased both times. I will say though, I was a little annoyed that an oil change took two hours. I'll make an appointment next time. Other than that, I like the shop.

LT
Larry T.
Woodstock, GA
BMW Z3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2017 Category: Service
Larry said the staff was really good. The facility was clean and they were knowledgeable. The time frame of when the work would be done was a little fuzzy, but he was pleased with the results and he will be using them again.
This review was collected via phone interview by Customer Research Inc.

MW
MICHAEL W.
Alpharetta, GA
INFINITI M35
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2017
Great service.
Always take my vehicles to Steve. New or old they do a top notch job.

JS
Jimmy S.
Woodstock, GA
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2017 Category: Service
Jimmy said he likes the owner of the business. A friend of a friend was working at this business. He told him to get his vehicle up to this business. His boss lets him work on vehicles on Saturdays and the evenings. He could repair the vehicle for a deal. The guy got fired. The owner told him that they would do the work. They did some work. Afterward, his transmission does not go into gear. The owner told him to bring it back. He has to have it towed. Whatever they did, he was told by friends that it would cost him $220. When he picked his vehicle up for some reason he paid $575. He plans to return and have his vehicle repaired properly.
This review was collected via phone interview by Customer Research Inc.

DH
DENNY H.
Alpharetta, GA
Honda Pilot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2017
First time in the shop.
Alternator replacement and easy to work with and the price is right, saving about $200.00 compared to the car dealer.

NM
Nina M.
Stone Mountain, GA
BMW 328xi
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2017 Category: Service
Nina said the service was great but he did not expect a tire change to take four hours.
This review was collected via phone interview by Customer Research Inc.

BW
BILL W.
Marietta, GA
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2016
Good work; stick to appointment times, in and out in a timely manner.
Good place to go for auto repair

MW
MICHAEL W.
Alpharetta, GA
Infiniti M35
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2016
Great servive
Fast. Convenient. Quality service.

MW
MICHAEL W.
Alpharetta, GA
Infiniti M35
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/30/2015
Great informative service
Great informative service!

MW
Michael W.
Alpharetta, GA
Mercedes-Benz C240
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2015 Category: Service
Michael said the quality of service the business provided was great and the prices were reasonable.
This review was collected via phone interview by Customer Research Inc.

LR
LENORE R.
Alpharetta, GA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2015
First Experience was Excellent
Was referred by a friend, so I went in thinking I needed a new alternator. Luckily, only the battery needed to be replaced. It took a little longer than promised because he didn't have the right one in stock, so we waited for it to be delivered. It was installed quickly. The price was a bit higher than I expected, but I was happy to get it taken care of without being ripped off. Steve, the owner, is a really nice guy and seems to know his stuff.

BS
Betsy S.
ALPHARETTA, GA
BMW 330Ci
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2015 Category: Service
Betsy said this business is prompt and they are customer service oriented.
This review was collected via phone interview by Customer Research Inc.

PC
Pratikkumar C.
Alpharetta, GA
Suzuki XL7
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2015 Category: Service
Pratikkumar said this business picked him up and dropped him off. They helped him out but he had to take his vehicle back to this facility because they did not have the correct device to diagnose his vehicle all the way.
This review was collected via phone interview by Customer Research Inc.

PB
Pierre B.
Mcdonough, GA
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2015 Category: Service
Pierre said he had some issues with one of the employees at this business, but the work done on his vehicle was good.
This review was collected via phone interview by Customer Research Inc.

JB
JASON B.
Dunwoody, GA
Acura TSX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2015
Great Place
We have worked with NorthPoint Auto on a few issues with my car. They have always been very responsive and complete the services on time and at a very fair price. I will continue to work with them in the future.

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