business image

Otto Service Of Kansas City

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,199 Reviews)
93

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average
93
Net Promoter Score ®

Business Details

About

Otto Service, Inc. has been serving out greater Kansas City and surrounding areas since 1977. For over 40 years we specialized in only Honda and Acura automobiles. We recently decided to expand our area of specialty and include Toyota and Lexus automobiles as well. We work hard at keeping you happy, while taking excellent care of your Otto Service, Inc. has been serving out greater Kansas City and surrounding areas since 1977. For over 40 years we specialized in only Honda and Acura automobiles. We recently decided to expand our area of specialty and include Toyota and Lexus automobiles as well. We work hard at keeping you happy, while taking excellent care of your vehicle while it’s in the shop. ...more

Categories
Auto Repair, Acura Dealer, Oil Change
Contact
(816) 358-4454

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
9301 Blue Ridge Blvd Kansas City, MO 64138-3845
Otto Service Of Kansas City's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,199 Reviews)

MC
gravatar
Matt C.
Overland Park, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2026
verified customerVerified Customer
10
Wow just wow!
2011 TL SH-AWD 6 speed manual with 115k that I LOVE and am going to drive until the wheels fall off! Other than routine maintenance the only thing I've had to replace is the alternator at 90k. Out running errands, get a check engine light, and the car goes into limp mode. I decide to see if I can make it to Otto as that's where I'll be going to get it fixed. Thankfully not only do I make it but they get me in without an appointment at 3pm on a Friday afternoon, get it diagnosed (failed coil pack), they have the part on hand and get it repaired and have me back on the road in an hour! Local family owned and operated business that's been in business for 40+ years. I've personally been taking my Hondas and Acuras to Otto Service since I found out about them in the 1990s and wouldn't go anywhere else. I also don't hesitate to recommend them to anyone and everyone. And now that they work on Toyota and Lexus as well that's an added bonus. Friendly and honest people doing great work for fair prices. Not sure what else anyone needs. Thanks Otto Service, please keep up the great work! :)
Terri O., Owner from Otto Service Of Kansas City responded on 11/02/2026 09:18 AM

Matt, thank you SO much for taking the time to leave such a heartfelt review! It means more to us than you know! We feel honored to be able to help when you needed us! You are family to us! We treasure having customers that turn into family, especially when they have been part of our auto family for so long! We know you could go anywhere for you Acura's needs. Thank you for choosing us and trusting us! We are always here for you when you need us! Until then, stay safe on the road and in life! Be blessed, Matt!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.