Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1615 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.4242452/5Overall Rating 4.4242452/5Overall Rating 4.4242452/5Overall Rating 4.4242452/5rating 4.4242452
Original
Overall Rating 1.969697/5rating 1.969697rating 1.969697rating 1.969697rating 1.969697
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Philadelphia, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Car inspection and oil change
They work very fast and accurate never had a problem with their work. Love the services
Matt F. from Pacifico Hyundai responded on 05/06/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


Verified Customer
Philadelphia, PA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Good service cost is reasonable
I like the service better than my suv
Matt F. from Pacifico Hyundai responded on 05/06/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


LJ
Lisa J.
Philadelphia, PA
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Winner Winner.....
Shout outs to the Pacifico team Dennis Blake who made sure I got the warranty when I bought the car and who also made sure I got a loaner for this situation. Also to Dennis Golden who kept me informed every step of the way. They made the repair process seamless.
Matt F. from Pacifico Hyundai responded on 05/06/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


WS
William S.
Philadelphia, PA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Service
Great as always!
Matt F. from Pacifico Hyundai responded on 05/06/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


Verified Customer
Philadelphia, PA
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Pacifico Hyundai attended to my car needs. Very friendly people
Pacifico Hyuandai is a good place to keep your car maintenance.
Matt F. from Pacifico Hyundai responded on 05/06/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


Verified Customer
Philadelphia, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2019 Category: Service
good
good
Matt F. from Pacifico Hyundai responded on 05/06/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


GS
Gregory S.
Philadelphia, PA
2007 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2019 Category: Service
Friendly, and Official.
Let me know whats going to happen, how long, price, and recommented actions. (very officiate)
Matt F. from Pacifico Hyundai responded on 05/06/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


HB
Henry B.
Philadelphia, PA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Very Satisfied Customer
I've been having my cars serviced here for fourteen years now. The service has been great and I am always given a detailed explanation of my repairs.

Henry Brooks
Matt F. from Pacifico Hyundai responded on 05/06/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


AJ
Arnette J.
Philadelphia, PA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Service rendered
Fast service. Holly service manager was very knowledgeable and pleasant. She explained and walked me through every step. She answered every question I asked. She

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/08/2019 Category: Service
Engine recall
I’m tired of writing
HOLLY M. from Pacifico Hyundai responded on 04/09/2019

Sorry for any inconvience that occured while your vehicle was in the shop. Please let us know if there is any future issues we would be happy to assist you with. 


PG
Pasquale G.
Philadelphia, PA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2019 Category: Service
Good service
Good service
Matt F. from Pacifico Hyundai responded on 05/06/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


IM
Ida M.
Philadelphia, PA
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2019 Category: Service
Great service looking out for customers
Thank you
Matt F. from Pacifico Hyundai responded on 05/06/2019

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


CO
Cathy O.
Philadelphia, PA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Service agent(holly)
My work is done in a timely manner. Everyone is friendly
Matt F. from Pacifico Hyundai responded on 05/06/2019

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.


Verified Customer
Philadelphia, PA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Customer service
Great customer service and care
Matt F. from Pacifico Hyundai responded on 05/06/2019

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.


RM
Robert M.
Glenolden, PA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2019 Category: Service
Pretzels
It’s close
Matt F. from Pacifico Hyundai responded on 05/06/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


Verified Customer
Blue Bell, PA
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Great service
The service department is amazing!
Matt F. from Pacifico Hyundai responded on 05/06/2019

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


MS
Myesha S.
Lansdowne, PA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Awesome Experience
The staff was very friendly and the service was awesome 😁
Matt F. from Pacifico Hyundai responded on 05/06/2019

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


CY
Charles Y.
Philadelphia, PA
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Thumbs Up
Pleasantly greeted at arrival. Service completed in a reasonable amount of time with explanation of service performed. Presentable and comfortable waiting area with complimentary Philly soft pretzels, coffee and bottled water. Also TV, magazines and free WiFi
Matt F. from Pacifico Hyundai responded on 05/06/2019

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.


FH
Felipe H.
Philadelphia, PA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
very friendly and good service
Friendly smiling faces clean and a smile goes a long way and great service
Matt F. from Pacifico Hyundai responded on 05/06/2019

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.


NG
Nancy G.
Narberth, PA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
Phone system terrible
We have had difficulty reaching service people at Hyundai - your telephone system is very very off-putting. A caller is subjected to long waits, advertisements, and then has to leave a message and no-one calls back.

We finally did reach a nice person who was helpful and explained what we needed.
Matt F. from Pacifico Hyundai responded on 05/06/2019

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!


RH
Raymond H.
Philadelphia, PA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019 Category: Service
WORK IS GREAT, PEOPLE ARE COURTEOUS
ALWAYS GOOD
Matt F. from Pacifico Hyundai responded on 05/06/2019

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.