Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

613 Reviews

99% Would Recommend
95% Business Response
Latest Review 3 months ago

Reviews


AR
Aaron R.
North Carolina
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Aaron said the business completed quick work. The customer service was very friendly and honest. He is overall happy. Thanks for a great job.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 08/27/2018

Thanks so much Aaron! It's our goal to try and get your vehicle out as quick as we can. We are glad you are happy with how things went. Please let us know if we can help you in any other way.
-Paul & Pat


MM
Mike M.
Concord, NC
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018
Repairs to truck
Very professional and friendly. Explains exactly what problem is and keeps you updated on any other issues or services that you may need.
Paul R. from Pauls Automotive Service And Repair responded on 08/21/2018

Thank you so much Mike. It's very important to us that we keep you updated on whats being done to your car and we are happy that you appreciated that. Please let us know if you need anything else.
-Paul & Pat


TO
Tammy O.
Albemarle, NC
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018
General repair
.....
Paul R. from Pauls Automotive Service And Repair responded on 08/24/2018

Thanks for the five stars Tammy! We really appreciate seeing you, and hope to see you again in the future.
-Paul & Pat


ED
Elijah D.
North Carolina
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Elijah said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 08/20/2018

Your review is very important to us Elijah. It really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


DC
Daniene C.
North Carolina
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Daniene said the owner is really good. He explained everything and rechecked everything for her.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 08/20/2018

We really strive to make our customers our first priority! Thank you for taking the time to review our services. If you have any suggestions on how we can better your experience with us, please don’t hesitate to let us know. We are so glad you were pleased with our services. Thank you, Paul & Pat.


RB
Robyn B.
Concord, NC
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Robyn said she really appreciates the service and her vehicle was done right away.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 08/20/2018

Thank you Robyn for taking the time to review our services.  Your opinion is very important to us.  We are constantly looking for ways to improve our services, so don’t hesitate to let us know if you ever have any suggestions.   We are so glad that you were pleased with our services.  Thank you, Paul & Pat


SM
Sam M.
North Carolina
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Sam said the mechanic at this facility is the best. The staff is wonderful and the work they do is wonderful.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 08/20/2018

Thank you so much Sam! Your review is very important to us and it really helps us improve our services. Thank you so much for taking the time to give us your feedback. Please don’t hesitate to let us know if you ever have any suggestions. Thank You, Paul & Pat.


QM
Quentin M.
Concord, NC
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Quentin said the business provided good service.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 08/10/2018

Thank you so much! We appreciate your review very much! We hope to see you again in the future.
-Paul & Pat


RG
Roseann G.
Concord, NC
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Roseann said the employees very courteous. They were very professional. They provided accommodating service.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 08/10/2018

Thank you so much Roseann. We really aim for our customers to leave our shop happy and we are glad that you had a great experience with us. Please let us know if you need anything at all.
-Paul & Pat


SS
Susan S.
Concord, NC
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Susan said the staff was friendly and fast. They did great work. She liked their customer approach, they tried to provide the best options and solutions.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 08/10/2018

Your kind words mean so much to us Susan. Thank you for taking the time to write them, we really appreciate it.
-Paul & Pat


MA
Micheal A.
Concord, NC
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Micheal said this business provided good service at a reasonable price.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 08/10/2018

Thanks Michael! It means thew world to us to hear that you were pleased with our service. Please let us know if we can help you in any other way.
-Paul & Pat


JP
Jeanette P.
Concord, NC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Paul's Automotive Repair is wonderful.
Paul's place is great to get work done. They are friendly, do great work, always helpful, fast and a great place to take your car.

Jeanette
Paul R. from Pauls Automotive Service And Repair responded on 08/06/2018

We really appreciate this awesome review Jeanette! It means a lot to us that you would take the time to write this. Please let us know if we can help you in any other way!
-Paul & Pat


DW
Dwight W.
Concord, NC
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Dwight said the staff provided very helpful and timely service.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 07/31/2018

Thank you Dwight! We try to accommodate you as best as we can and we are pleased to hear that your were happy with your service. Thank you!
-Paul & Pat


NK
Neil K.
Mount Pleasant, NC
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Neil said the staff at this business went above and beyond to get him back on the road. They were friendly and their service was helpful.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 07/31/2018

Thank you so much for this great review Neil. We are glad that you were pleased with your service. Please dont hesitate to come visit us again!
-Paul & Pat


DP
David P.
Kannapolis, NC
Cadillac Fleetwood
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
David said the staff told him what was wrong with his vehicle. They didn't give him the run around and took care of the issue in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 07/30/2018

We are an upfront and honest business and thank you, David, for noticing that. We really appreciate you coming in and hope to see you in the future.
Paul & Pat


JY
John Y.
Edgewater, FL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
John said they were not able to fix his issue but they were very nice and helpful.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 07/30/2018

Thanks John for your understanding. It really means a lot that you still took the time to give us a positive review. Please dont hesitate to visit us again.
-Paul & Pat


ES
Ed S.
Concord, NC
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Ed said it was good service.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 07/24/2018

Thank you Ed. Its makes us very happy to hear that you thought our service was good. Please come back and visit us anytime!
-Paul & Pat


JC
Julia C.
Concord, NC
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Julia said she really appreciates Tony always taking care of her problems with her vehicle.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 07/23/2018

Thank you so much Julia. Our goal is to make sure you leave here happy! Let us know if we can help you in the future.
-Paul & Pat


NR
Norma R.
Concord, NC
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Norma said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CB
Cara B.
Salisbury, NC
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Cara said she is pleased with the quality and speed of service that the business provides.
This review was collected via phone interview by Customer Research Inc.
Paul R. from Pauls Automotive Service And Repair responded on 07/16/2018

Thanks so much for leaving this great review Cara. It makes us so happy that you were pleased. Let us know if we can help you in any other way.
-Paul & Pat