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Pfefferle Tire & Automotive Service Inc.

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,241 Reviews)
94
Write a Review
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Score Details

5 stars
89%
4 stars
7%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
13
Total ReScores™
3.9
ReScore™ Average
94
Net Promoter Score ®

Business Details

About

Pfefferle Tire and Automotive Service is a two generation, family owned and operated repair shop. We have been in business since 1994 providing great service to Fairfield, Hamilton and all of Butler County. We perform a safety check on all vehicles we service using no pressure sales tactics; we like to say “WHERE WE ADVISE AND YOU Pfefferle Tire and Automotive Service is a two generation, family owned and operated repair shop. We have been in business since 1994 providing great service to Fairfield, Hamilton and all of Butler County. We perform a safety check on all vehicles we service using no pressure sales tactics; we like to say “WHERE WE ADVISE AND YOU DECIDE!” ...more

Categories
Auto Repair, Car Maintenance, Tire Sales and Repair
Contact
(513) 829-1900
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
479 Nilles Rd Fairfield, OH 45014
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Pfefferle Tire & Automotive Service Inc.'s Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,241 Reviews)
Write a Review
Recent Reviews
SL
gravatar
Samantha L.
Nissan Altima
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/13/2013
verified customer Verified Customer
So-So
An oil change is an oil change. NOthing to it and have yet to have an experience above all others. Paid extra for service that would air up my tires and yet my air pressure light is still on. Do not believe it was done, or at least not properly.
Not Recommended
Chris P., Owner from Pfefferle Tire & Automotive Service Inc. responded on 02/14/2013 05:15 AM
Hi Samantha, We are sorry you felt this way about your experience. Give us a chance to make this up to you. We feel as though we are different when it comes to an oil change. You don't find places like ours that get you out in 15 minutes or less for $30. We have the the economy and full service option as an added value to our customers, we want you to be able to make the choice of the service rather than us telling you what has to be done. Pertaining to your tire light; if you paid for the full service, we aired your tires up. That being said, did you mention to the customer service representative that it was on? Every tire light on every car is different. For the majority of vehicles, all you have to do is air up the tires and drive the vehicle and the light should go out. Your car does not work this way though. If we didn't know the light was on, we would have not known you even had an issue. If we did know the light was on, we apologize for not inspecting the situation further. Either way, please stop back in so we can double check your tire pressure. We will then manually reset your tire light for free as long as that is all it is. You could have a bad tire pressure sensor also. But, we would not know until we evaluate the situation. Please give us a chance to make this right for you. Your happiness is our #1 goal! Thank you and hope to see you soon...
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