Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(1,973 Reviews)

ReScore Reviews™ (41)

ReScore
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
92% Would Recommend
100% Business Response
Latest Review 13 days ago

Reviews


Verified Customer
Colorado Springs, CO
2019 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020 Category: Service
Awesome
Excellent service
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 10/17/2020

Thank you for the great review!

David Ewing
Service Director
719-867-6652
dewing@phillong.com

MB
Madine B.
Woodland Park, CO
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020 Category: Service
Great overall
All dealings for sales and service have been great.
DE
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 10/17/2020

Madine thank you for the 5 stars!

David Ewing
Service Director
719-867-6652
dewing@phillong.com

RM
Ruder M.
Colorado Springs, CO
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2020 Category: Service
Good service
Good service
DE
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 10/17/2020

Ruder thanks for letting us take care of your vehicle!

David Ewing
Service Director
719-867-6652
dewing@phillong.com

BO
Britta O.
Colorado Springs, CO
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020 Category: Service
Transparent, Consistent, Professional
Great car buying experience! The staff was helpful, knowledgeable, and kind; not pushy. I also felt like they worked hard to find me every discount I qualified for. Nothing beats driving off the lot feeling like you got a great deal. Also, ask for Vince!
DE
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 10/17/2020

Britta thank you for the kind words we appreciate you coming to our dealership.

David Ewing
Service Director
719-867-6652
dewing@phillong.com

PG
Pete G.
Colorado Springs, CO
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020 Category: Service
Good dependable service, reasonable prices, professional staff
Good dependable service, reasonable prices, professional staff
DE
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 10/17/2020

Pete thanks for the kind words and the great review!

David Ewing
Service Director
719-867-6652
dewing@phillong.com

Verified Customer
Colorado Springs, CO
2019 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2020 Category: Service
Good service
On time
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 10/17/2020

Thank you for your business we appreciate it.

David Ewing
Service Director
719-867-6652
dewing@phillong.com

Verified Customer
Colorado Springs, CO
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020 Category: Service
The service advisors
Very honest, respectful , good advisor and polite.
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 10/17/2020

Thank you for the great review!

David Ewing
Service Director
719-867-6652
dewing@phillong.com

Verified Customer
Colorado Springs, CO
2019 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020 Category: Service
Perfect place
On time
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 10/17/2020

Thank you for you continued support!

David Ewing
Service Director
719-867-6652
dewing@phillong.com

Verified Customer
Colorado Springs, CO
2002 Hyundai Accent
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/28/2020 Category: Service
The employees
The employees are friendly and helpful.
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 10/17/2020

Thank you for taking the time to fillout the survey!

David Ewing
Service Director
719-867-6652
dewing@phillong.com

JF
Jake F.
Colorado Springs, CO
2016 Hyundai Genesis Coupe
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/27/2020 Category: Service
Not the best experience
Came in for a recall and some other warranty work and I ended up getting some other issues from them doing work on my vehicle.
DE
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 10/17/2020

Jay it’s unfortunate the service did not meet your expectations. 
Please call me at your earliest convenience.

David Ewing
Service Director
719-867-6652
dewing@phillong.com

Verified Customer
Colorado Springs, CO
2013 Hyundai Azera
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020 Category: Service
Check eng light/Code P0630
Tech reprogrammed vin writing in vehicle. Advised to see if code returns for possible replace EMC. Thank you Greg for your help.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/21/2020 Category: Service
Check eng light 2nd time on
Why do I get the code vin # not registered to vehicle
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/29/2020

Thanks for talking with Greg today. We are here to help you.

David Ewing
Service Director
719-867-6652
dewing@phillong.com

DR
Daniel R.
Colorado Springs, CO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020 Category: Service
Excellent customer service
Excellent
DE
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/21/2020

Daniel thanks for the great review!

David Ewing
Service Director
719-867-6652
dewing@phillong.com

Verified Customer
Colorado Springs, CO
2002 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020 Category: Service
People / Staff
The staff is very helpful and friendly.
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/21/2020

Thank you for taking the time to fill out the survey and the 5 stars!

David Ewing
Service Director
719-867-6652
dewing@phillong.com

Verified Customer
Colorado Springs, CO
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/07/2020 Category: Service
Service
Service was great
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/21/2020

Thank you for taking the time to fill out the survey, your feedback is valuable.

David Ewing
Service Director
719-867-6652
dewing@phillong.com

AG
Alan G.
Colorado Springs, CO
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2020 Category: Service
Maintenance Dept Review
The Service Rep - Greg

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/07/2020 Category: Service
Average response to customer service
Not an efficient operation
DE
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 09/08/2020

Thank you for taking the time to fill out the survey. We value all feedback that helps us improve our business model as time changes.

David Ewing
Service Director
719-867-6652
dewing@phillong.com