Phil Long Hyundai of Chapel Hills


Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

1103 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 2.9999994/5Overall Rating 2.9999994/5rating 2.9999994rating 2.9999994rating 2.9999994
Original
Overall Rating 2.41176/5Overall Rating 2.41176/5rating 2.41176rating 2.41176rating 2.41176
92% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Very quick to get me in and out. Kept me updated on the progress.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/20/2018
Service Type: Repair
Review Created: 02/22/2018 01:38 PM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/23/2018

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

 
Ernie Lanning
Service Director
Heidemarie B. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
Phil Long Hyundai of Chapel Hills has always done a superb service on my car.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/22/2018 09:47 AM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/23/2018

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

 
Ernie Lanning
Service Director
Dale H. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Great!
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/22/2018 08:31 AM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/23/2018

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

 
Ernie Lanning
Service Director
Patricia S. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"So thankful!"
On a crazy windy day in February my skid shield decided to break off my Elantra on I-25. At the same time I found out my daughter was in labor with my first grandchild 70 miles away. Jay got me in right away and fixed my car so I had it to drive in the snow up to be present for the memorable event. Thanks so much!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/21/2018 08:42 AM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/21/2018

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

 
Ernie Lanning
Service Director

Wesley B. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review on recent service"
Easy to schedule my appointment, work performed quickly and completely w/no problems what-so-ever.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 05:54 PM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/20/2018

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

 
Ernie Lanning
Service Director

John E. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service, friendly staff."
Excellent service team!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/19/2018 04:10 PM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/20/2018

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

 
Ernie Lanning
Service Director

Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
On schedule - great service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/19/2018 12:54 PM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/20/2018

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

 
Ernie Lanning
Service Director

William S. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Prompt, courteous service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/17/2018 04:45 PM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/19/2018

Thank you for the on line review. I am very sorry about your experience on this visit.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
 

Ernie Lanning
Service Director

elanning@phillong.com
Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Andee Ham"
Marty is awesome!
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/16/2018 05:22 PM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/19/2018

Thank you for the on line review. I am very sorry about your experience on this visit.
I want to make sure all your concerns are addressed.
If I can help in any way please email me so I can address and correct your concerns.
 

Ernie Lanning
Service Director

elanning@phillong.com
Alan K. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mr"
😎
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/16/2018 10:54 AM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/16/2018

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

 
Ernie Lanning
Service Director

Thomas G. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2012 Sonat"
Phil Long Hyundai service my vehicle in a timely manner. Marty's customer service is outstanding!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/16/2018 10:02 AM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/16/2018

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

 
Ernie Lanning
Service Director
Debra G. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Great Customer Service.
Keep Up the good work.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 02/05/2018
Service Type: Repair
Review Created: 02/16/2018 09:58 AM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/16/2018

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

 
Ernie Lanning
Service Director
Scott T. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jay made it happen"
Jay was there when we made our appointment and again when we arrived for it. He also connected us to a great sales rep at our request. Great work!
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/14/2018 11:07 AM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/14/2018


Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

 
Ernie Lanning
Service Director
Patricia L. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service is Top Priority"
Jay Hyde is an amazing service manager, the customer service he provides cannot be beat. He goes above and beyond to resolve issues and ensures that the customer is top priority.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/13/2018 07:44 AM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/13/2018

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

 
Ernie Lanning
Service Director
Petra D. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people"
They always take great care of us
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/12/2018 11:49 PM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/13/2018

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

 
Ernie Lanning
Service Director
Samantha T. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/05/2018
Service Type: Repair
Review Created: 02/12/2018 09:30 PM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/13/2018

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

 
Ernie Lanning
Service Director
Verified Customer on 02/11/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome job"
Very friendly
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/11/2018 03:58 PM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/12/2018

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

 
Ernie Lanning
Service Director
Tony G. on 02/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Got there before apt time and they took me in and got me out super quick. Everyone is super and goes out of their way to ensure you are taken care of.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/01/2018
Service Type: Maintenance
Review Created: 02/11/2018 06:01 AM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/12/2018

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

 
Ernie Lanning
Service Director

Elizabeth L. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"REcalll"
You fixed my car in minimal time and fixed it correctly. Thank you.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/01/2018
Service Type: Repair
Review Created: 02/09/2018 07:34 AM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/10/2018

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

 
Ernie Lanning
Service Director

Verified Customer on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"trustworthy service"
trustworthy service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/26/2018
Service Type: Maintenance
Review Created: 02/08/2018 04:32 PM
ERNIE L. at Phil Long Hyundai of Chapel Hills responded on 02/08/2018

Thank you for the on line review. 
The 5 star reviews are very important to the team. 
If we can help in any way please let us know. 
Please be safe

 
Ernie Lanning
Service Director
Displaying Review 1 - 20 of 1103 in total