Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

737 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review about 7 hours ago

Reviews


ER
EDWIN R.
Pico Rivera, CA
Mercury Montego
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2017
Professional
John and his crew are great.

GA
guadalupe a.
Montebello, CA
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2017
So attentive
I love this place because the owner is great

ER
EDWIN R.
Pico Rivera, CA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2017
Professional
John and his crew are very professional and curtious

VR
Victor R.
Whittier, CA
Ford Crown Victoria
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2017 Category: Service
Victor said the service was really good and the employee he dealt with treated him well.
This review was collected via phone interview by Customer Research Inc.

DD
Daniel D.
Pico Rivera, CA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2017 Category: Service
Daniel said he would recommend this business for service. He has been using them for several years and takes his classic vehicles to them.
This review was collected via phone interview by Customer Research Inc.

RM
Ramzi M.
California
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2017 Category: Service
Ramzi said the business had great service.
This review was collected via phone interview by Customer Research Inc.

LB
luis B.
Pico Rivera, CA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2017
great service and friendly people
great service. Would HIGHLY recommend to friends.

DR
Dia R.
Montebello, CA
Kia Forte
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/26/2017 Category: Service
Dia said the employees were courteous. They took her vehicle back right away and the service was excellent.
This review was collected via phone interview by Customer Research Inc.

FS
FRANK S.
Chino, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2017
very very good serves very good prices
very very good serves very good prices

AE
ANNETTE E.
Long Beach, CA
Subaru Forester (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2017
Satisfied Customer...
Always courteous and helpful. Work is done correctly and quickly. I always feel more confident driving my car after it was serviced by Pico Rivera Auto Clinic.

VQ
Victor Q.
Los Angeles, CA
Lexus RX 300 Luxury SUV
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2017 Category: Service
Victor said he was very happy with the service, which was professional and the staff did very good work. He was a satisfied customer.
This review was collected via phone interview by Customer Research Inc.

MS
Mary S.
Pico Rivera, CA
Geo Prizm
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2017 Category: Service
Spoke with Tom. He said the business is very good. The staff is nice, friendly, courteous, and hospitable. They took good care of his vehicle.
This review was collected via phone interview by Customer Research Inc.

JR
Joshua R.
Montebello, CA
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2017 Category: Service
Spoke with Joshua's dad. He said this business was thorough, courteous, and professional.
This review was collected via phone interview by Customer Research Inc.

JE
Joanna E.
Pico Rivera, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2017 Category: Service
Joanna said the employees attended to her perfectly.
This review was collected via phone interview by Customer Research Inc.

RA
Reda A.
California
Cadillac Escalade
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2017 Category: Service
Reda said he has not been contacted by a manager or anyone. He will not recommend this business to anyone.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2017 Category: Service
Reda said he was told that they would not charge him to inspect his vehicle and they will only give him the amount of what it was going to cost and he could decide if he wanted to get the service done there or not. When he went there with his vehicle they ended up charging him anyway. They were also going to charge him $900 to change a part in his vehicle and the gentleman who he was working with said he is not sure if it was going to fix the problem. He ended up wanting to take his vehicle elsewhere due to not being 100 percent sure the repair he needed to get was going to resolve the issue. He said he did not feel comfortable with them working on his vehicle. The gentleman then informed him that he is going to need to charge him for the diagnostic. He ended up filing a complaint as he was not satisfied with the fact he was given misinformation about being charged.
This review was collected via phone interview by Customer Research Inc.
John S. from Pico Rivera Auto Clinic responded on 09/25/2017

Sorry to hear about the matter , how ever we also charge for our diagnosis specialy using our pro tools to find the problem, you had a worker of your company which not an auto tech worked on your  you took a chance thats one, your replaced your fuel pump with an after market one thats a mistake , it sounded your were disaponted at part not at my service i offered / ask to remove the tank to complete our diagnosis you declied to do so -i would not know what or why would say they told me they charge for diagnosis who will do that at charge , my advice to you have a cert, shop or tech to work on such matter again sorry to hear that you were not happy -i hope you understand i needs to get paid for my service as you want for your self as well. thanks


LC
Lucy C.
California
Mercedes-Benz CLA-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2017 Category: Service
Lucy said this business is wonderful. She is very pleased with the way the staff treated her, and with the way things worked out. They explained what was happening with her vehicle.
This review was collected via phone interview by Customer Research Inc.

GG
gina g.
Los Angeles, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2017
Love this place!
This place is awesome! Everyone is super friendly. They are also reasonable in pricing.

RB
ROSAISELA B.
Pico Rivera, CA
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2017
Management, knowledgeable mechanics, great service for the right price!
Been coming here for some time and have not been disappointed!!

UL
Un L.
Torrance, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2017 Category: Service
Spoke with S. She said the service is good, the price is good and it does not take too long. The location is good. It is close to their place. Everything was good.
This review was collected via phone interview by Customer Research Inc.

MM
Martha M.
Pico Rivera, CA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Martha said they were really nice and they treated her right. They were fair and they had great prices.
This review was collected via phone interview by Customer Research Inc.