Thank you Keith and Alexa for your continued business and patience in letting us resolve that issue!
Kim, i am disappointed that you feel your experience went that way. I wish we could have discussed this face to face when you were here 3 days ago to do the rear brakes that were grinding.
We are very thorough when we check our vehicles over and work with all of our customers because we know everyone is on a budget.
When you were in previously we recommended brakes front and rear would be metal to metal very soon. As was proven when we serviced the car on 10/10/19 for rear brake pads and rotors. I am led to assume that the front brakes were more than 50% worn if he replaced the brake pads only. As i explained after we did our rear brake service there is still a slight grinding noise in the front as the pads only were replaced on old rotors with a decent rust ridge on them from the old brakes. We replace brake rotors with 99% of our brake jobs for that reason. We NEVER recommend work that is not needed and i believe our reviews efelect that. We pride our business on integrity and honesty. I am sorry if you and your co worker do not agree and hope we can find common ground and continue to provide you with the great service for years to come.
Thank You David!
Thanks Royce for your loyalty and business, we really appreciate it.
Thank You Chris!
We really appreciate it Travis. Thank you!
Thanks Rhonda- we appreciate your business and loyalty!
Thank you Paula.