Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

438 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


DR
Dennis R.
Grand Rapids, MI
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Dennis said the service at this business was right on time. He was very satisfied.
This review was collected via phone interview by Customer Research Inc.

JK
Jason K.
Cedar Springs, MI
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Jason said he liked the quality of service and the turn around time.
This review was collected via phone interview by Customer Research Inc.

BM
Bob M.
Coral, MI
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Bob said the business has good mechanics. They are honest and the staff is good, all around.
This review was collected via phone interview by Customer Research Inc.

RH
Rick H.
Grand Rapids, MI
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Rick said considering the work done on his vehicle it was done at a fair price and the business completed the work in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

BP
Beth P.
Cedar Springs, MI
Jeep Commander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Beth said, this business is good a getting her in when needed and they are helpful, trustworthy and honest.
This review was collected via phone interview by Customer Research Inc.

IC
Iva C.
Sand Lake, MI
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Iva said the staff provide great work. They are always on time and they do not overcharge.
This review was collected via phone interview by Customer Research Inc.

AK
Amanda K.
Howard City, MI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Amanda said the business provided good service, the price was good, and they were done on time.
This review was collected via phone interview by Customer Research Inc.

WS
Wael S.
Paw Paw, MI
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Wael said he brought in a vehicle he was planning to purchase so they could inspect it, and he was pretty satisfied. The staff found some issues with the vehicle that otherwise would have possibly been overlooked. It would have been helpful to get an estimate for the repairs along with the inspection, even just a ballpark estimate.
This review was collected via phone interview by Customer Research Inc.

RB
Rodney B.
Sand Lake, MI
Ford Edge
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Spoke with Austin. He said the technicians are friendly and did a good job. They repaired the sway arm links. One of them was damaged while they were doing another repair. It cost him $75, each. The parts were only $45 each at another business. He stated at least one of the arm links should have been covered by this business.
This review was collected via phone interview by Customer Research Inc.

MN
Mark N.
Cedar Springs, MI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Mark said he brought in his classic vehicle for service, and the staff was pretty knowledgeable about it and the problems he was dealing with. If anyone is looking at having their classic vehicle or any older model vehicle worked on, they can bring it in and the staff will be more than happy to help them out as well.
This review was collected via phone interview by Customer Research Inc.

LB
Larry B.
Morley, MI
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Larry said that he has used the facility many times and always gets good service.
This review was collected via phone interview by Customer Research Inc.

TH
Terry H.
Jenison, MI
Ford Econoline
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Service
Terry said when they got home there was an issue that was not fixed.
This review was collected via phone interview by Customer Research Inc.

DM
Dennis M.
Grand Rapids, MI
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Spoke with Marsha. She said the staff were great. They've never done wrong by them, and they won't take their vehicle anywhere else.
This review was collected via phone interview by Customer Research Inc.

DM
Dylan M.
Morley, MI
Chevrolet Equinox
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Dylan said the prices are a little much but everything else was fine.
This review was collected via phone interview by Customer Research Inc.

JT
Jennifer T.
Cedar Springs, MI
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Jennifer said the staff is dependable, she trusts the staff with everything and they have always been there for her. Kelly is always really pleasant and really great to work with. The service is always true to the estimated price and done right the first time.
This review was collected via phone interview by Customer Research Inc.

IB
Irene B.
Cedar Springs, MI
Ford Five Hundred
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Repairs
The experience was a good one. The wait was minimum.

RS
Randy S.
Cedar Springs, MI
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Randy said the business did a good job and the prices were also reasonable.
This review was collected via phone interview by Customer Research Inc.

WS
William S.
Howard City, MI
Chevrolet Aveo
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/25/2018 Category: Service
William said this business quoted him over $400 to replace 2 tire rods. The parts are $21 each and it takes 3 hours of labor to install them. Even at $100 an hour for labor, that doesnt even come close to what they were trying to charge him. He said they tried to charge him for an alignment he didnt ask for and they tried to charge him double for diagnostic fees when he told them when the vehicle came in what was wrong with it. They did remove the diagnostic fees when he inquired about them. He still ended up paying $320 because they didn't tell him that they were going to use parts that were 3 times as much as those that he can get from Autozone or Oreilly's. In addition, they didn't notify him that his vehicle wasn't going to be done when it was supposed to be so he made an extra trip out there for no reason.
This review was collected via phone interview by Customer Research Inc.

DS
Daniel S.
Grand Rapids, MI
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Daniel said that he recommends them because they did so well.
This review was collected via phone interview by Customer Research Inc.

AM
Alex M.
Cedar Springs, MI
Dodge Neon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Spoke with Alex's Mother. She said the facility provided excellent service, the staff were easy to work with, and they have good hours of operation.
This review was collected via phone interview by Customer Research Inc.