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Review for Purrfect Auto
Nick C. on 08/21/2012
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Nick said the quote was higher than the other facility he checked.
Category: Service
Service Date: 08/15/2012
Review Created: 08/21/2012
This review was collected via phone interview by Customer Research Inc.
David H. at Purrfect Auto responded on 09/03/2012
Hi Nick, Thank you for bringing your concerns regarding pricing to our attention. We can totally appreciate that you want to get fair value for the money you spend fixing your car and I want to assure you that you are. There are a couple of reasons why the quote may be different. The first reason is the parts being put in your car. We only use high-quality parts because we believe it is less likely to result in a recurrence of the problem and we don't want to see you get stranded because an inferior replacement part failed. Secondly, our supervisors are ASE-certified master mechanics and our technicians are ASE-certified in their specialties. We hire quality mechanics so you can trust the work is being done right. Lastly, we offer a 24 month/24,000 mile warranty on most of our repairs which is double the industry standard. We are endorsed by both AAA and RepairPal because we offer these benefits while still maintaining competitive prices. We may not be the lowest price but we do offer the best value and we hope this answers your concerns and we'll see you in the shop again.