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Purrfect Auto

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,772 Reviews)
77
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Score Details

5 stars
83%
4 stars
10%
3 stars
2%
2 stars
1%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
77
Net Promoter Score ®

Business Details

Categories
Contact
(949) 653-0100
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Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Pacific Time (US & Canada)
3075 Edinger Ave Tustin, CA 92780-7240
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Purrfect Auto's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,772 Reviews)
Write a Review
Recent Reviews
AI
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Abdul i.
Irvine, CA
Honda Accord
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/11/2015
verified customer Verified Customer
Interested in money, not customers
They told me they couldn't do the oil change without another $70 fix, and that I shouldn't leave without it. I could only aid the oil change, and there was no offer to adjust prices or alternatives. They just released me after an hour. My Purrfect auto has been known to manipulate with car troubles for a bigger yield. It's why I dont visit them often. They are too manipulative with their observations, and dont have a concept for retaining clients.
Not Recommended
David H. from Purrfect Auto responded on 11/12/2015 07:07 PM

I'm sorry you feel this way about your experience. We only make recommendations when necessary for your safety and for proper maintenance of your vehicle. You are welcome to call me to discuss further if you'd like additional clarification as to why the services were recommended. We want you to be happy with our service and feel good that while you spent an extra $70, your vehicle is operating better and major components are likely to last longer.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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