Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94
4.9

( 422 Reviews )

100% Would Recommend
Latest Review 9 days ago

Reviews


PH
Peter H.
Stroudsburg, PA
Ford Expedition
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/17/2016 Category: Service
Spoke with Peter's wife. She said she was not satisfied with her experience because it was not the best. They kept her vehicle over one month from July 22 to September 8th or 9th. There was grease all over her vehicle. She said she was very unhappy with this business.
This review was collected via phone interview by Customer Research Inc.
Russ E. from R & L Automotive LLC responded on 10/01/2016

Iam very sorry for the delay, as you know it was not our fault for this as the rebuiling company did not have parts for the engine. I would like to know why you did not call us for the grease all over. We would have taken care of it with no problem. We would have cleaned the grease all over the outside of the vehicle if we had made the mess to begin with.If there was grease all over inside ,you should have called me immediately. Again  Iam very sorry you were not happy.


EK
ENOOP K.
East Stroudsburg, PA
Hyundai XG350
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/15/2013
Cannot find the problem.
Three visits, but same problem. Today, I am stuck in NJ at work because same issue. Car won't go.

PY
Patricia Y.
Stroudsburg, PA
Mazda 3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Patricia said Russell went above and beyond service and helped her deal with the insurance facility.
This review was collected via phone interview by Customer Research Inc.

KM
KENNETH M.
Long Pond, PA
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019
Put your trust in R n L Automotive!
Great service from a friendly staff.

CT
CHARLIE T.
Wind Gap, PA
Buick Verano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2019
Gets it done
My battery died and I needed a new one. R&L told me to bring it in and they would replace it
Quick and efficient service always at a fair price
Thanks R&L

PD
Paul D.
Saylorsburg, PA
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Paul said everything was perfect, he stood behind his work and he's been going to this business for years. He recommended his friends to go to there, they do go there, he was going to take his kid's vehicle there for an inspection and tires. He had nothing bad to say about this place.
This review was collected via phone interview by Customer Research Inc.

JP
JOHN P.
Shawnee On Delaware, PA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019
Best auto mechanics in the area
Brought my van in for a state inspection and oil change. Excellent and speedy service as always

BF
Bruce F.
East Stroudsburg, PA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Bruce said the business was really good and that's why he keeps going back. He said he's known them for over 20 years. His family goes there as well and he has never had any trouble.
This review was collected via phone interview by Customer Research Inc.

TM
Thomas M.
East Stroudsburg, PA
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019 Category: Service
Thomas said he was happy with service.
This review was collected via phone interview by Customer Research Inc.

RB
Richard B.
Sciota, PA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Richard said the business did what he needed and quickly. There weren't any issues with them.
This review was collected via phone interview by Customer Research Inc.

CT
CHARLIE T.
Wind Gap, PA
Buick Verano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2019
R&L never fails
Russ and crew are always ready to serve all your automotive needs.Reasonable and honest. I’ve been going there for many years and have had a five star experience every time

PC
PAUL C.
East Stroudsburg, PA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019
Exceptional Customer Service
Brought my wifes 2014 Rav 4 in for inspection, oil change and tire rotation. Had a 9 am appointment, the car was pulled into service bay promptly at 9am. As always fantastic service, highly recommend!

CM
CHARLES M.
East Stroudsburg, PA
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2019
Great service
Always fair and reasonable pricing

HS
Heidi S.
East Stroudsburg, PA
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019 Category: Service
Heidi said that they are pretty good. They are nice people and very helpful.
This review was collected via phone interview by Customer Research Inc.

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Steve L.
East Stroudsburg, PA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Steve said they do a good job. They're up front and forward. He is always treated well. They take care of him and inform him if anything else is needed.
This review was collected via phone interview by Customer Research Inc.

PC
PAUL C.
East Stroudsburg, PA
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019
R&L Automotive
R&L Automotive is the go place for automotive service and repair. It a luxury to know you can bring your car to dependable and honest service facility like R&L automotive. As always my Volvo received quick and superior service.

SR
Sara R.
East Stroudsburg, PA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Sara said she's been going to this business for years, they have always been really helpful, they were good guys, fast, she was in, out, of there for an oil change and inspection within an hour.
This review was collected via phone interview by Customer Research Inc.

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Victor L.
East Stroudsburg, PA
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Victor said the business was very professional and informative regarding future work with his vehicle.
This review was collected via phone interview by Customer Research Inc.

KV
KEVIN V.
East Stroudsburg, PA
Chevrolet Step Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019
The guys in the shop are the best
Fantastic people and service

SB
SCOTT B.
East Stroudsburg, PA
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019
service
Excellent service as always!!!

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