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Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94
4.9

( 422 Reviews )

100% Would Recommend
Latest Review 9 days ago

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PH
Peter H.
Stroudsburg, PA
Ford Expedition
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/17/2016 Category: Service
Spoke with Peter's wife. She said she was not satisfied with her experience because it was not the best. They kept her vehicle over one month from July 22 to September 8th or 9th. There was grease all over her vehicle. She said she was very unhappy with this business.
This review was collected via phone interview by Customer Research Inc.
Russ E. from R & L Automotive LLC responded on 10/01/2016

Iam very sorry for the delay, as you know it was not our fault for this as the rebuiling company did not have parts for the engine. I would like to know why you did not call us for the grease all over. We would have taken care of it with no problem. We would have cleaned the grease all over the outside of the vehicle if we had made the mess to begin with.If there was grease all over inside ,you should have called me immediately. Again  Iam very sorry you were not happy.


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