Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

810 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


JS
Jack S.
Louisville, KY
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
Spoke to Jack's wife. She said Scott, the mechanic, used to be their daughter's softball team coach, which kind of makes it a family affair. They have never had a problem. He gives the vehicles back when he says he will. They would choose Scott over another facility, any day of the week, that is how much faith they have in him. She stated she believes when you're dealing with perfection, there is nothing else you can do.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Louisville, KY
Chevrolet TrailBlazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
James said the employees are fine people, have always treated him well, and he enjoys them.
This review was collected via phone interview by Customer Research Inc.

JP
JIM P.
Louisville, KY
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018
my experience with R&W repair shop
They guarantee the work they do.Excellent repair shop.very satisfied.

MT
Michael T.
Louisville, KY
Volvo S60
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2018 Category: Service
Michael said the service was not the best. It was slow.
This review was collected via phone interview by Customer Research Inc.

JT
John T.
Louisville, KY
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018 Category: Service
John said he is impressed by this business and will use them in the future. He also stated they did what he wanted them to do, and in a timely manner.
This review was collected via phone interview by Customer Research Inc.

SG
STEPHEN G.
Louisville, KY
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Fast and friendly
I took my car in because the check engine light was on. They had the issue identified within an hour and had it fixed the same day. They also worked directly with my warranty so I did not have to do anything on that end either. Scott is really easy to work with and very friendly.

TS
Tyler S.
Louisville, KY
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2017 Category: Service
Tyler said the business provided great service. He did not have an appointment, and they fit him in the same day. The vehicle was serviced quickly. They were fair priced.
This review was collected via phone interview by Customer Research Inc.

RS
RICK S.
Louisville, KY
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2017
High quality work
R & W takes pride in what they do for their customers. Fix only what needs to be fixed. Very honest.

JM
Jae M.
Louisville, KY
Kia Sedona
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2017 Category: Service
Jae said services from the business were quick. She said they were very honest.
This review was collected via phone interview by Customer Research Inc.

HB
Helen B.
Louisville, KY
Lexus ES 330
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017 Category: Service
Helen said she is a repeat customer and she has no complaints.
This review was collected via phone interview by Customer Research Inc.

TR
Tom R.
Louisville, KY
Ford Police Interceptor
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2017 Category: Service
Tom said the service was very good.
This review was collected via phone interview by Customer Research Inc.

KN
Kenneth N.
Louisville, KY
Honda Odyssey
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2017 Category: Service
Spoke with Sherie. She said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.

AW
Amber W.
Louisville, KY
INFINITI QX56
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017 Category: Service
Amber said she gets good, friendly customer service.
This review was collected via phone interview by Customer Research Inc.

RR
Rudy R.
Louisville, KY
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2017 Category: Service
Rudy said the service was good.
This review was collected via phone interview by Customer Research Inc.

LS
LINDA S.
Louisville, KY
Chevrolet Cruze
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2017
Convient location
The staff is friendly and thorough and I would give a “5” had it been less expensive.

CL
Chris L.
Louisville, KY
Dodge Journey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017 Category: Service
Chris said Scott was very nice and he kept him informed.
This review was collected via phone interview by Customer Research Inc.

PO
Patrick O.
Louisville, KY
Oldsmobile Alero
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017 Category: Service
Patrick said the business was extremely helpful and proactive. He stated he feels good to have dropped off his vehicle there.
This review was collected via phone interview by Customer Research Inc.

JL
Joe L.
Reno, NV
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2017
Outstanding customer service!!
Scott treated my parents like they were his own. I live over 2000 miles away, and need an honest trustworthy shop for Mom and Dad, and certainly found it in this one! Integrity all the way!

JP
Jim P.
Louisville, KY
Ford Focus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2017 Category: Service
Jim said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

SH
SCOTT H.
Louisville, KY
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017
Review
Takes their time and does a thorough job.