Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(932 Reviews)

99% Would Recommend
Latest Review 11 days ago

Reviews


BB
Barry B.
Louisville, KY
Dodge Pickup
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/08/2016 Category: Service
Barry said he was very disappointed in this business. They thought they could fix the hydraulics but after he spent a lot of money they did not know how to repair his vehicle so he had to take it to another facility where it was repaired.

BL
Brandon L.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/27/2012
The staff and their knowledge of vehicles.
Honest, dependable service, great staff and very knowledgeable about vehicles. R and W is automotive is the best place for service on your vehicle.

CL
CATHY L.
Ford Focus
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/27/2012
The staff and their knowledge of vehicles.
Great!

TR
Tom R.
Louisville, KY
Lincoln Town Car
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/07/2017 Category: Service
Tom said it was his second time there and they had his vehicle for too long. The workmanship is good.

SL
Scott L.
Louisville, KY
Chevrolet Malibu
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/28/2017 Category: Service
Scott said he felt like they had poor time management.

AK
Allan K.
Louisville, KY
Chevrolet Astro
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/21/2016 Category: Service
Allan said the business did not perform the work in a timely manner and there is now a tick that he does not recall being there previous to this service. He is not satisfied with the service he received there.

KR
KENNY R.
Louisville, KY
Honda CR-V
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/17/2014
Car smelled terrible inside when I got in it something smelled awful
Price ok smell was bad

SW
STAN W.
Louisville, KY
Honda Accord
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/17/2014
C'mon Man
Engine Light came on as soon as I pulled out of R&W

HP
HENRY P.
Ford Explorer
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/24/2012
Customer service
Thanks again for an excellent job and added delivery service (again).
Right front made another thumping noise at 10 miles an hour. Will call upon our return. Happy Holidays.

BH
Becky H.
Jeep Grand Cherokee
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/17/2012 Category: Service
Becky said the vehicle runs great, the problem was fixed, and the work they performed was fine, but the customer service was lacking. She said the vehicle broke down on Thanksgiving and she was told by the business on November 23rd that if she brought the vehicle in that day it would be in line for repairs. She said she was disappointed that the business did not look at her vehicle until November 28th and they did not finish the work until November 30th. She said she expected the work to be finished in 6 hours based on her own knowledge of the damage and she would have taken it somewhere else to have the work completed in a more timely manner. She said they do a good job and she would still recommend this business to anyone.

CS
Cliff S.
Toyota Camry
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/17/2012 Category: Service
Cliff said this business quoted him a price and then tore the vehicle down and called him to tell him it would be more to fix it. He mentioned that he felt he was over a barrel because his vehicle was torn apart in front of him.

CG
Chris G.
Mitsubishi 3000GT
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/30/2012 Category: Service
Chris said the business did not really figure out the problem with his vehicle.

RR
Ron R.
Louisville, KY
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/30/2019 Category: Service
Ron said he would recommend this business for service.

JP
James P.
Kentucky
Pontiac G6
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/13/2019 Category: Service
James said this business did a good job. He did not get a written print out of work they did , but other than that, they did a great job

JJ
Jammie J.
Louisville, KY
Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/20/2019 Category: Service
Jammie said the service was good however there was some miscommunication when trying to retrieve her vehicle.