Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

810 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


FK
Fred K.
Louisville, KY
Ford Tempo
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Fred said he was happy with the pricing, but it could have been a little bit more judicial.
This review was collected via phone interview by Customer Research Inc.

JP
Joe P.
Louisville, KY
Ford Mustang
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
Joe said the time it took was a little off but other, than that the mechanic worked really hard to solve the problem. All of the staff members were very nice and helpful.
This review was collected via phone interview by Customer Research Inc.

CW
Chris W.
Kentucky
Ford F-150
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2018 Category: Service
Chris said he really appreciates how Scott was being very helpful, nice and fair. There was just a difference of opinion as far as what to do with the vehicle. He will be back and he will continue to bring his vehicle in.
This review was collected via phone interview by Customer Research Inc.

SB
Sidney B.
Louisville, KY
Chrysler Pacifica
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Sidney said the business did a good job but they are breaking in a new employee, and it was frustrating.
This review was collected via phone interview by Customer Research Inc.

LC
Leonard C.
Louisville, KY
Mazda Mazda6
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2018 Category: Service
Leonard said the staff were super nice and friendly. He would go back. His vehicle was dropped off on Monday for a radiator change, and they were supposed to be done by Thursday. One of the parts snapped. They had to fix it and wanted the glue to dry. As a result, he did not get his vehicle back until Monday or Tuesday of the following week. The service was astronomically slow for performing a 3 hour labor job. He would use them again, and he hopes they would be faster. They did keep him updated.
This review was collected via phone interview by Customer Research Inc.

PS
Patrick S.
Louisville, KY
Honda Accord Cpe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2018 Category: Service
Patrick said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MT
Michael T.
Louisville, KY
Volvo S60
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2018 Category: Service
Michael said the service was not the best. It was slow.
This review was collected via phone interview by Customer Research Inc.

TR
Tom R.
Louisville, KY
Ford Police Interceptor
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2017 Category: Service
Tom said the service was very good.
This review was collected via phone interview by Customer Research Inc.

KN
Kenneth N.
Louisville, KY
Honda Odyssey
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2017 Category: Service
Spoke with Sherie. She said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.

LS
LINDA S.
Louisville, KY
Chevrolet Cruze
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2017
Convient location
The staff is friendly and thorough and I would give a “5” had it been less expensive.

JP
Jim P.
Louisville, KY
Ford Focus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2017 Category: Service
Jim said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

WM
William M.
Louisville, KY
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2017 Category: Service
William said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
Louisville, KY
Ford F-150
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Chris said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BJ
Bo J.
Louisville, KY
Nissan Altima
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2017 Category: Service
Bo said he liked the business. They were very personable, but he had to take his vehicle to the business 3 different times to fix the Hybrid on his vehicle. He said he hopes they solved the problem. He could have gone to other businesses that were closer, but he liked this business the most.
This review was collected via phone interview by Customer Research Inc.

KF
Kevin F.
Louisville, KY
Toyota Sienna
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2017 Category: Service
Kevin said it was wonderful, and they did a good job. However, the side mirror is broken and he is not certain who broke it. Otherwise, they did a very good job.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
Louisville, KY
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2017 Category: Service
Mike said he had decent service, and Scott does a good job.
This review was collected via phone interview by Customer Research Inc.

DY
Daniel Y.
Louisville, KY
Mercury Capri
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2017 Category: Service
Daniel said they did a good job.
This review was collected via phone interview by Customer Research Inc.

TJ
Tom J.
Louisville, KY
Lincoln Zephyr
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2016 Category: Service
Tom said this business does a good job.
This review was collected via phone interview by Customer Research Inc.

TR
Tom R.
Louisville, KY
Lincoln Town Car
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2016 Category: Service
Tom said this business was a little slow but dealing with them was great.
This review was collected via phone interview by Customer Research Inc.

RR
Ron R.
Louisville, KY
Chevrolet Silverado
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2016 Category: Service
Ron said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.