Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

843 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


TR
Tom R.
Louisville, KY
Lincoln Town Car
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/07/2017 Category: Service
Tom said it was his second time there and they had his vehicle for too long. The workmanship is good.
This review was collected via phone interview by Customer Research Inc.

SL
Scott L.
Louisville, KY
Chevrolet Malibu
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/28/2017 Category: Service
Scott said he felt like they had poor time management.
This review was collected via phone interview by Customer Research Inc.

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Allan K.
Louisville, KY
Chevrolet Astro
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/21/2016 Category: Service
Allan said the business did not perform the work in a timely manner and there is now a tick that he does not recall being there previous to this service. He is not satisfied with the service he received there.
This review was collected via phone interview by Customer Research Inc.

KR
KENNY R.
Louisville, KY
Honda CR-V
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2014
Car smelled terrible inside when I got in it something smelled awful
Price ok smell was bad

SW
STAN W.
Louisville, KY
Honda Accord
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2014
C'mon Man
Engine Light came on as soon as I pulled out of R&W

HP
HENRY P.
Ford Explorer
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/24/2012
Customer service
Thanks again for an excellent job and added delivery service (again).
Right front made another thumping noise at 10 miles an hour. Will call upon our return. Happy Holidays.

BH
Becky H.
Jeep Grand Cherokee
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/17/2012 Category: Service
Becky said the vehicle runs great, the problem was fixed, and the work they performed was fine, but the customer service was lacking. She said the vehicle broke down on Thanksgiving and she was told by the business on November 23rd that if she brought the vehicle in that day it would be in line for repairs. She said she was disappointed that the business did not look at her vehicle until November 28th and they did not finish the work until November 30th. She said she expected the work to be finished in 6 hours based on her own knowledge of the damage and she would have taken it somewhere else to have the work completed in a more timely manner. She said they do a good job and she would still recommend this business to anyone.
This review was collected via phone interview by Customer Research Inc.

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Cliff S.
Toyota Camry
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/17/2012 Category: Service
Cliff said this business quoted him a price and then tore the vehicle down and called him to tell him it would be more to fix it. He mentioned that he felt he was over a barrel because his vehicle was torn apart in front of him.
This review was collected via phone interview by Customer Research Inc.

CG
Chris G.
Mitsubishi 3000GT
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/30/2012 Category: Service
Chris said the business did not really figure out the problem with his vehicle.
This review was collected via phone interview by Customer Research Inc.