So for them to re-use a dried out, 20-year old belt makes about as much sense as re-using an old gasket. Not good.
We NEVER like to have an unhappy customer. But i don't understand why you could be upset. You were refered by another shop who couldn't fix your air conditioning. You came in we diagnosed your air conditioning correctley & gave you a price up front, No hiddden fees or Up charges. You were from out of town & in a hurry. We went out of our way to get the job done for you the same day. You didn't complain about anything when you picked up the car. NOW you complain. Doesn't sound fair to me.
It is not a practice of ours to haggle with customers over price. ESPECIALLY after the work is approved & completed. If that makes us have an attitude so be it.
We performed a good service for you & will always stand behind our repair. Even with our bad attitudes.
Well I guess thier is always two sides too a story. We originally looked at this vehicle a month & a half ago. I was just contacted on July 28th by the customer stating the issue he was having with his a/c (he was going to fix himself) still exsisted. I was told he had gotten a part & didn't fix a problem & he returned with no cost to him. He also stated that the fan (blower motor) didn't work so he has now way of knowing if it fixed the air or not.
When i talked to him yesterday which i have not seen the car since. I said we would help him look into the issues he was having.
We tentively had an appointment for the following week.
I feel this is an unjust & premature review.